Customer reviews from lg.com
LG - Studio 24 Cu. Ft. Door-in-Door Counter-Depth French Door Refrigerator - Stainless Steel
Average customer rating
3.4
(40 Reviews)
Rating breakdown 40 reviews
5 Stars
18
4 Stars
4
3 Stars
6
2 Stars
1
1 Star
11
69%of customers recommend this product.
(
22 out of
32)
Customer Reviews for LG - Studio 24 Cu. Ft. Door-in-Door Counter-Depth French Door Refrigerator - Stainless Steel
Customer Rating
3
Horrible Buy
on June 23, 2022
Posted by: chilangacarnala
from Ventura, California
I bought this in 2014. The vegetable bins all broke after a year, and the sizing was so odd, that I couldn't put a whole celery in any of them. Then the wheels on the meat drawer broke too. I have liquid that spilled and got inside the plastic area of the drawers and I cannot for the life of me clean it or take it apart to clean it. I ended up trowing away the 1/2 bins and literally took apart the holders to try to make a larger space where I just put on containers to use the space more efficient. I did purchased extended warranty, which I had to use 3 times with in the first 3 years. Two days ago the compressor is not working and is going to cost me more to try to replace it than to just buy a new fridge. I will be buying a new LG tomorrow. I took the time to research and review and made sure the inside is as simple as possible so I don't run into this problem. The sales lady assured me that LG has taken care of the compressor issues, I do hope so.
Pros: Style/Design
No, I would not recommend this to a friend.
Quality
3
Features
3
Value
1
Response from lg.comBy Sandy, Social Media, June 24, 2022
We are sad to learn that your refrigerator needed repair. Thank you for taking the time to share your story with us.^Sandy
Written by a customer while visiting lg.com
Posted by: Marie13
from Chicago, IL
Verified Purchase:Yes
I need to defrost this refrigerator at least 2x a year. And, my husband had to redesign ice maker so it wouldn't always leak.
Pros: Style/Design
Quality
2
Features
5
Value
2
Response from lg.comBy Sandy, Social Media, July 19, 2022
We hate to hear this and will be happy to pass this feedback along to our product developers.^Sandy
Written by a customer while visiting lg.com
Customer Rating
3
Fridge looks nice but doesn't last long enough.
on August 5, 2022
Posted by: Shah_A
from 80134
This fridge looks nice but doesn't last long enough. The compressor failed in 6.5 years. I expected more from LG. Compressor not even lasting 10 years. Makes sense that they only offer 5 years labor since they know their products don't last long
Pros: ease of use, Quality, Style/Design
Quality
3
Features
4
Value
4
Response from lg.comBy Sandy, Social Media, August 9, 2022
We hate to hear this and will be happy to pass your feedback along.^Sandy
Written by a customer while visiting lg.com
Posted by: Joanne C
from Compton,ca
Verified Purchase:Yes
I would never buy another LG product. The refrigerators I purchased in the served me for 12 , or 13 years without a problem. This frig is 5 years old and there are numerous problems with it
Quality
1
Features
3
Value
1
Response from lg.comBy JaNika Wiley, Social Media, September 22, 2022
We're sorry to hear that you had a negative experience with your LG product. Thank you for taking the time to communicate with LG about your experience with your LG fridge. We appreciate your feedback which helps us keep fresh perspective regarding new ways to improve our services and future product developments. ^Nikki
Written by a customer while visiting lg.com
Posted by: Nothappy with LG
Verified Purchase:Yes
My fridge is only a few years old and it stopped working. Three large items had to be replaced After they replaced them there was a crack on the inside of my fridge. They won’t fix it.
Quality
2
Features
5
Value
3
Response from lg.comBy JaNika Wiley, Social Media, September 27, 2022
We're sorry to hear this happened, and want to thank you for taking the time to communicate with LG about your experience with your LG appliances. We appreciate your feedback which helps us keep fresh perspective regarding new ways to improve our services and future product developments. ^Nikki
Written by a customer while visiting lg.com
Customer Rating
3
Problem with ice dispenser
on September 29, 2023
Posted by: Dinobeach1
[This review was collected as part of a promotion.] Less than 6 Yrs from purchasing brand new refrigerator, dispenser no longer dispenses ice. So much for the 5 yr paid warranty :)
Quality
3
Features
4
Value
3
Response from lg.comBy LG Customer Experience team, Customer Care, November 6, 2023
We work really hard to make sure our customers love our products and service, so thank you for bringing this situation to our attention. Please let us know if we can be of further assistance. ~Tanisha
Written by a customer while visiting lg.com
Customer Rating
1
A lot of $ for short life span
on April 3, 2024
Posted by: Nana_1
[This review was collected as part of a promotion.] I have owned this refrigerator for 8 years. It just stopped cooling and has to be replaced. Is this how long appliances last these days? I would not purchase this again.
Quality
2
Features
2
Value
2
Response from lg.comBy LG, June 10, 2024
Hi, there. We appreciate you bringing this to our attention. We understand that your concern is about the cooling issue you've encountered with your LG Refrigerator (LSFD2491ST) model after 8 years of use. While we strive to manufacture durable and reliable appliances, we understand your disappointment with this situation. The lifespan of appliances can vary depending on usage, maintenance, and other factors. We appreciate your feedback and want to ensure your satisfaction. If you have any further questions or need assistance, please don't hesitate to reach out to our dedicated support team on social media @LGUSSupport for personalized assistance. Thank you for choosing LG. ~Zie
Written by a customer while visiting lg.com
Ratings-Only Reviews
Based on 1 ratings-only review
Overall Customer Rating
5
Would recommend? Yes
(
1 out of
1)
Features
5
Quality
5
Value
5