Customer reviews from frigidaire.com
Frigidaire - Gallery 5.0 Cu. Ft. Self-Cleaning Freestanding Gas Convection Range - Stainless steel
Average customer rating
4.6
(499 Reviews)
Rating breakdown 499 reviews
5 Stars
344
4 Stars
117
3 Stars
23
2 Stars
12
1 Star
3
95%of customers recommend this product.
(
457 out of
479)
Customer Reviews for Frigidaire - Gallery 5.0 Cu. Ft. Self-Cleaning Freestanding Gas Convection Range - Stainless steel
Customer Rating
1
BAD DESIGN
on June 11, 2020
Posted by: Rhinorx
We purchased a new house from a builder that had this installed in his model home. Looks nice and works okay, however the control knobs are plastic with a metallic coating that melts off with the oven usage. The oven vent is right below the knobs and the heat escaping from the oven vent destroys the knobs. We have only used this oven for two and a half years and have to replace the knobs already as they are becoming unreadable. The only knobs that are available are the same thing and will not last either. This is a design flaw and there should be some other knobs that are metal to replace these. I can't see spending the money to buy the same ones every couple of years!!!!!!
Response from frigidaire.comBy Bianca, Online Outreach Specialist, June 22, 2020
Hi, Rhinorx!
Thanks for your feedback. Our design and engineer teams are constantly monitoring our brand pages for feedback such as yours for future reference and we hope to be able to better serve your needs in the future! If you need any additional assistance, please feel free to chat with us at frigidaire.com or call us by dialing 800-374-4432. Our Customer Care and Live Chat teams are available Monday through Friday from 8:30 am-8 pm EST.
-Bianca
Thanks for your feedback. Our design and engineer teams are constantly monitoring our brand pages for feedback such as yours for future reference and we hope to be able to better serve your needs in the future! If you need any additional assistance, please feel free to chat with us at frigidaire.com or call us by dialing 800-374-4432. Our Customer Care and Live Chat teams are available Monday through Friday from 8:30 am-8 pm EST.
-Bianca
Written by a customer while visiting frigidaire.com
Customer Rating
5
GREAT DESIGN/ENGINEERING!
on April 8, 2020
Posted by: dijonez
[This review was collected as part of a promotion.] I inherited this range and I must say I am very pleased as a cook!
Written by a customer while visiting frigidaire.com
Customer Rating
3
Frigidaire Stove
on January 11, 2020
Posted by: Carly b
I bought the stove three years ago while I was remodeling my kitchen
I have had nothing but problems with it. The retailer who II bought the stove from is not following up on all issues
I wish I knew if there is a recall
I have had nothing but problems with it. The retailer who II bought the stove from is not following up on all issues
I wish I knew if there is a recall
Response from frigidaire.comBy Ciara, Online Outreach Specialist , January 16, 2020
Hi, Carly b! We are sorry to hear that you have been experiencing any issues with your range, and thank you for bringing it to our attention. In researching, we are not showing any recalls on your model. However, we would like to resolve whatever issues you are experiencing right away. At your convenience, feel free to chat with us by going to www.frigidaire.com or call us at 1-800-374-4432 Monday-Friday 8:30 am-8 pm EST.
Kindly,
Ciara
Kindly,
Ciara
Written by a customer while visiting frigidaire.com
Customer Rating
1
Product broken after three years of use
on August 19, 2019
Posted by: jesse55lv
Worked fine until the Electronic Control Board went on the fritz. A few weeks later the display is dark and only the stove works. Hundreds of dollars for parts and labor to fix something that didn't even last four years! No thanks, I'll be taking my future business elsewhere. Shoddy quality, Frigidaire should be ashamed!
Response from frigidaire.comBy Anna P. , Online Outreach Specialist, August 24, 2019
Hello Jesse55lv. Though no manufacturer can guarantee against repairs or service visits with any of their models, I feel awful to learn of the experiences you’ve encountered with your gas range. Should you need assistance or like to speak with us in more detail, please give our team a call. Our team may be reached by calling 1- 800-374-4432 Mon - Fri, 8:30am - 8pm (EST). Kindly, Anna
Written by a customer while visiting frigidaire.com
Customer Rating
5
Easy to Operate
on October 29, 2018
Posted by: whitej816
from Columbus, KS
[This review was collected as part of a promotion.] I bout this range because of the features it had. Once I installed it, I found it very easy to operate all the features. A very good value
I would recommend this to a friend!
Written by a customer while visiting frigidaire.com
Customer Rating
4
Great Features
on September 25, 2018
Posted by: Bakerathome59
from Tennessee
[This review was collected as part of a promotion.] I bought this stove a month ago. Works well. However discovered when cleaning the top of the stove, I find the quality of the metal is not great as the spills or spatters, even not seen after cleaning, seems to be etched in the metal. I can still feel them. Most disappointing is the door. I was baking on Sunday 9/23/18 and thought I had spilled something on the glass on the outside of the door, but discovered the spills leaked into glass between the door. I like my appliances clean so since I cannot clean this spill it is driving me nuts!! I have hung a towel over the door so that I will not see the spill. It stresses me since I de-stress by baking. The holes on the door should not have been made to allow spills between the glass.
No, I would not recommend this to a friend.
Response from frigidaire.comBy Online Outreach Specialist, October 25, 2018
Thank you for taking the time to share your range experience, Bakerathome59. Please take a moment to contact us directly at 1-888-203-1389; Monday through Friday from 8am to 8pm and Saturday from 9am to 6pm EST. We would like to review your account and see what assistance might be available. Thank you, Courtney
Written by a customer while visiting frigidaire.com
Customer Rating
5
Great range!
on September 17, 2018
Posted by: Hanman59a
from Warm Beach, Wa
[This review was collected as part of a promotion.] Bought as part of the Gallery suite. Haven’t done much with the convection oven, but everything else is wonderful. Now I know what they mean when they say “Now your cookin with gas”!
I would recommend this to a friend!
Written by a customer while visiting frigidaire.com
Customer Rating
5
Range
on August 27, 2018
Posted by: UNVROBO
from Lanham, Maryland
[This review was collected as part of a promotion.] Extremely Happy with this gas range in our new DR HORTON Townhouse
I would recommend this to a friend!
Written by a customer while visiting frigidaire.com