Customer reviews from electroluxappliances.com
Electrolux - ICON 22.4 Cu. Ft. French Door Counter-Depth Refrigerator - Stainless steel
Average customer rating
2.1
(13 Reviews)
Rating breakdown 13 reviews
5 Stars
3
4 Stars
0
3 Stars
0
2 Stars
2
1 Star
8
18%of customers recommend this product.
(
2 out of
11)
Customer Reviews for Electrolux - ICON 22.4 Cu. Ft. French Door Counter-Depth Refrigerator - Stainless steel
Customer Rating
1
Go other direction
on March 26, 2018
Posted by: chaia22
from CT, USA
There are not enough superlatives to describe my awful experience with the refrirgerator, stove, and microwave. Electrolux, no need to answer this. Bought 10 year warranty so thank god. Microwave: broken handle (week one), and replaced mother board. Stove: Just returned - mother board blew out 3 times (we said NO MORE), broken plastic trim on top, uneven temperatures, rusted grill top (no matter how well treated/maintained), etc. Refrigerator: Everything! Frosting on food in refrigerator, broken freezer door (replaced), broken side bins, broken ice maker (twice). About 15 repairs in five years. Walk away. You'll be sorry on this whole Electrolux series. I really hope they have paid attention to such horrible quality issues - I expect better from this manufacturer.
No, I would not recommend this to a friend.
Response from electroluxappliances.comBy Ciara, Online Outreach Specialist , March 27, 2018
Hi Chaia22!
We regret hearing of your experience with your products. We always are thankful for our fellow Frigidaire/Electrolux ambassadors, who take the time to give us their feedback.
Please know that we will make our design and engineer teams aware of your feedback and experiences for future reference.
In researching, we were able to see that you were provided with a resolution pertaining to your refrigerator on March 26, 2018.
Should you have any questions pertaining to the resolution provided, please feel free to contact us at 1-877-435-3287 Monday-Friday 8am-8pm EST and Saturday 9am-6pm EST at your convenience.
Kindy-CiCi
We regret hearing of your experience with your products. We always are thankful for our fellow Frigidaire/Electrolux ambassadors, who take the time to give us their feedback.
Please know that we will make our design and engineer teams aware of your feedback and experiences for future reference.
In researching, we were able to see that you were provided with a resolution pertaining to your refrigerator on March 26, 2018.
Should you have any questions pertaining to the resolution provided, please feel free to contact us at 1-877-435-3287 Monday-Friday 8am-8pm EST and Saturday 9am-6pm EST at your convenience.
Kindy-CiCi
Written by a customer while visiting electroluxappliances.com
Customer Rating
2
PROBLEMS!
on December 19, 2016
Posted by: sarahk
from Seattle, WA, United States
I purchased this refrigerator this summer 2016. We have had nothing but problems. Ice maker quit working and frost was building up in crisper drawers due to a broken seal. Now one of the shelves in the fridge came apart. The seal on the shelf that secures it to the support bracket just gave way. Fortunately the glass did not break but the shelf is unusable.
No, I would not recommend this to a friend.
Response from electroluxappliances.comBy Ruth, Online Outreach Specialist, January 9, 2017
On behalf of Electrolux, I would like to apologize for any frustration and inconvenience this has given you and your family, sarahk. This is absolutely not the experience we wish upon any of our consumers. Though no manufacturer can guarantee against repairs or service visit with any of their models, Electrolux does stand behind their products and services. Our records indicate our Authorized Service Provider worked diligently to rectify the frost matter that was impacting your ice maker. You should have by this time, received a replacement shelf for the one that broke. Should you have any questions, please reconnect with us directly by calling our Customer Engagement Center at 1-877-4ELECTROLUX (1-877-435-3287). The hours for the Customer Engagement Center are 8am to 8pm Monday through Friday, and Saturday 9am to 6pm EST. Your Electrolux friend, Ruth
Written by a customer while visiting electroluxappliances.com
Customer Rating
2
Looks nice but unreliable
on August 6, 2018
Posted by: mp4510
from Kenosha, WI
Bought the fridge in November 2013 and had issues with the seal within the first year. It was repaired but then had further issues with frost in the freezer. Currently the fridge won't cool and have called a repair specialist but disappointed with the reliability.
No, I would not recommend this to a friend.
Response from electroluxappliances.comBy Brandi, Online Outreach Specialist, August 13, 2018
Oh no, mp4510! I sincerely apologize for the difficulties you have experienced with the refrigerator. Once the repair is complete, you do have the option of adding an extended warranty to prevent any unexpected repair costs going forward. Please contact our Extended Warranty Department at 1-866-386-5286 to discuss this further. ~ Brandi
Written by a customer while visiting electroluxappliances.com
Customer Rating
5
Good Refrigerator, Works Well
on November 19, 2017
Posted by: thejollyroger25
from Edina, MN
My fridge came with the house 1.5 years ago. Has worked well and has a fairly good design.
Written by a customer while visiting electroluxappliances.com
Customer Rating
5
Good value.
on December 30, 2018
Posted by: tsl155
from Georgia
Bought this about a month ago. Went back to ice maker in freezer section and no water dispenser to avoid expensive repairs in the future.
I would recommend this to a friend!
Written by a customer while visiting electroluxappliances.com
Customer Rating
1
NOTHING BUT PROBLEMS
on March 16, 2017
Posted by: Stonepaverman
from Windham, ME
For what I paid for this high end fridge I was expecting much, much more. We have had nothing but problems, primarily with the icemaker but it has been one thing after another. Steer clear of ICON appliances
No, I would not recommend this to a friend.
Response from electroluxappliances.comBy Ruth, Online Outreach Specialist, March 21, 2017
Oh no! Stonepaverman, we would like to hear more about your refrigerator experience, and what we can assist you with. Please reconnect with us at your convenience, by calling Mon-Fri, 8a-8p or Saturday 9a-6p EST @ 1-877-4ELECTROLUX (1-877-435-3287). Your Electrolux lady, Ruth
Written by a customer while visiting electroluxappliances.com
Customer Rating
1
HUGE MISTAKE!
on April 30, 2017
Posted by: Tmro
from Larchmont, NY, United States
We bought this product three years ago and since then we have had nothing but problems. Within a year the ice maker broke and the appliance store I bought it from said it was out of warranty, so the repair would be at my expense. I now make ice in ice trays. The next disaster was that two glass shelves just fell apart. It seems that the mounting arms became unglued from the glass This also happened within a year. Again the store said it was out of warranty. I rearranged the shelving to make do, but now we have less storage space as a consequence. Finally the freezer travel bar broke off the track. I had to remove it. My wife wants to replace the fridge, but when we renovated the kitchen we had it built it into the wall, so we are stuck with it for a while.
Response from electroluxappliances.comBy Brandi, Online Outreach Specialist, May 1, 2017
Yikes, Tmro! I hate to hear of these issues and would like to make you and your wife happy with your refrigerator again. Please be on the lookout for an email from socialcare@electrolux.com, so I can get more information regarding the parts that you need. Best Wishes, Brandi
Written by a customer while visiting electroluxappliances.com
Customer Rating
1
The worst ice maker ever!
on June 29, 2017
Posted by: Dissapointed customer
from West Orange, NJ, United States
I concur with all of the reviews on how terrible the ice maker is. It just doesn't work after numerous repairs, including a complete replacement of the mother board. I regret the day I purchased this refrigerator. It is a lemon!
No, I would not recommend this to a friend.
Response from electroluxappliances.comBy Jennifer , Online Outreach Specialist, July 3, 2017
Thank you for your valued feedback, Dissapointed customer. Your input is extremely important to us and will be carefully reviewed when determining how to accommodate both current and new consumers. -Jennifer
Written by a customer while visiting electroluxappliances.com