Customer reviews from bose.com
Bose - SoundTouch Series II Wireless Adapter - Charcoal
Average customer rating
1.9
(10 Reviews)
Rating breakdown 10 reviews
5 Stars
1
4 Stars
1
3 Stars
0
2 Stars
2
1 Star
6
Customer Reviews for Bose - SoundTouch Series II Wireless Adapter - Charcoal
Customer Rating
5
Works fine
on February 6, 2016
Posted by: Bill
Gender:Male
I downloaded the phone app and it worked perfect the first time. I can turn it on or off from any room in the house, control the volume or change channels. Just trying to figure out how to connect to my wired speakers that are throughout the house now.
Written by a customer while visiting bose.com
Customer Rating
1
Internet signal drops to much
on November 15, 2015
Posted by: Coopers
Gender:Male
In the beginning it all doing very well. After a some time the internet signal drops to much! I already updated the adapter but no better results. It only plays for 30 seconds I think and then I always have to push the playbutton in the soundtouch app. I hope this can be solved
Response from bose.comBy Julius, Bose Service, December 17, 2015
Hello Coopers,
Thank you for reaching out. We are sorry to hear that you are having trouble with the signal dropping with your SoundTouch Series II adapter and would like to help you with that. Updating the adapter is an excellent first step, but there are some other things to try so that we can help you get that working.
We have sent an email to learn more, but if you wanted to call us we are available at 800-905-2156 Monday-Friday 9am to 9pm and Saturday 9am to 7pm EST.
Thank you for reaching out. We are sorry to hear that you are having trouble with the signal dropping with your SoundTouch Series II adapter and would like to help you with that. Updating the adapter is an excellent first step, but there are some other things to try so that we can help you get that working.
We have sent an email to learn more, but if you wanted to call us we are available at 800-905-2156 Monday-Friday 9am to 9pm and Saturday 9am to 7pm EST.
Written by a customer while visiting bose.com
Customer Rating
1
Disaster
on December 18, 2015
Posted by: Antony1234
Gender:Male
I purchsed a BOSEsystem about 6 months ago and the wireless adaptors have been a disaster from the start. The link with the network is maintained for a day or so and then drops out. I am very dissapointed by this product. BOSE need to resolve this very basic issue.
Response from bose.comBy Gary, Bose Service, December 29, 2015
Hello Antony,
We're sorry to read of your frustrating experience and can definitely assist you. Among the many benefits of this system is the ability to connect wirelessly so that you can stream your favorite music. Perhaps a software update or a change of router settings is all that's needed.
We have a team of wireless experts ready to help you. We recommend you contact our technical service team at 800-905-2156. Support hours are Monday - Friday 9:00AM to 9:00PM and Saturdays from 9:00AM to 7:00PM EST. We're here to help!
We're sorry to read of your frustrating experience and can definitely assist you. Among the many benefits of this system is the ability to connect wirelessly so that you can stream your favorite music. Perhaps a software update or a change of router settings is all that's needed.
We have a team of wireless experts ready to help you. We recommend you contact our technical service team at 800-905-2156. Support hours are Monday - Friday 9:00AM to 9:00PM and Saturdays from 9:00AM to 7:00PM EST. We're here to help!
Written by a customer while visiting bose.com
Customer Rating
1
Wifi connectivity is very unreliable
on March 7, 2016
Posted by: Rahul
Gender:Male
Got this as a part of my sound touch 130 purchase. So far the experience with wifi has been terrible. App can't find the sound touch have to manually put in setup mode and then reconfigure. Not at par with Bose reputation!
Response from bose.comBy Ryan, Bose Service, March 9, 2016
Thank you for taking the time to reach out for assistance. We hope that you are enjoying the other aspects of the 130 system and would like to ensure that you get a seamless wireless experience.
Our technical experts are well-versed in all the variables that can contribute to wifi issues and we are very confident that we can get you up and running properly. For that reason, we encourage you to give us a ring when you are home with your system. You can reach us at 1-800-379-2073. We are open from Mon. – Fri., 9 AM – 9 PM and on Sat., 9 AM – 7 PM ET.
Our technical experts are well-versed in all the variables that can contribute to wifi issues and we are very confident that we can get you up and running properly. For that reason, we encourage you to give us a ring when you are home with your system. You can reach us at 1-800-379-2073. We are open from Mon. – Fri., 9 AM – 9 PM and on Sat., 9 AM – 7 PM ET.
Written by a customer while visiting bose.com
Posted by: Fred1126
Gender:Male
Verified Purchase:Yes
Drops the Internet signal too much. First series adapter didn't have these problems. Bluetooth works great. Maybe a firmware update is needed for signal dropping. Hopefully Bose will work on this.
Response from bose.comBy Michael, Bose Service, November 9, 2015
Thank you for taking the time to write a review. We are happy to hear that the bluetooth feature is working great on your SoundTouch Series II wireless adaptor.
Your series II adapter should be performing as good if not better than the previous version. We have sent you an email to gather additional info and more efficiently assist you with this issue. We would also encourage you to reach out to our dedicated support group for our Sound Touch products. They can be reached at (800)367-4008 and are open Mon-Fri from 9:00 AM to 9:00 PM EST and Sat from 9:00 AM to 6:00 PM.
We definitely appreciate your loyalty as a Bose customer!
Your series II adapter should be performing as good if not better than the previous version. We have sent you an email to gather additional info and more efficiently assist you with this issue. We would also encourage you to reach out to our dedicated support group for our Sound Touch products. They can be reached at (800)367-4008 and are open Mon-Fri from 9:00 AM to 9:00 PM EST and Sat from 9:00 AM to 6:00 PM.
We definitely appreciate your loyalty as a Bose customer!
Written by a customer while visiting bose.com
Customer Rating
2
Problems with Wifi Connection
on December 10, 2015
Posted by: Ele11en
Gender:Male
Hi all
I have a comparable problem as the other reviews, the conmection to the wifi is often not working, after a restart it works for some time and then again the same problem.
The signal strength is not bad in my apartment and the adapter shows just one or two signs on the signal strength.
The signal strength is not bad in my apartment and the adapter shows just one or two signs on the signal strength.
Hope that bose is finding a solution for that in the future..
Response from bose.comBy Gary, Bose Service, December 17, 2015
Hello Ele11en,
Thank you for posting your comments about your experience with the Bose SoundTouch Adapter II. There are so many variables that effect how your WIFi signal connects and stays connected. Sometimes an adjustment to your router or a setting change can help.
Bose has a team of SoundTouch specialists ready to assist you. Please give them a call at 800-905-2156, support hours are Monday - Friday 9:00AM until 9:00PM and Saturdays from 9:00AM until 7:00PM EST. You might also visit our website at www.soundtouch.com and the forum at www.soundtouch.com/community for helpful tips from other users.
Thank you for posting your comments about your experience with the Bose SoundTouch Adapter II. There are so many variables that effect how your WIFi signal connects and stays connected. Sometimes an adjustment to your router or a setting change can help.
Bose has a team of SoundTouch specialists ready to assist you. Please give them a call at 800-905-2156, support hours are Monday - Friday 9:00AM until 9:00PM and Saturdays from 9:00AM until 7:00PM EST. You might also visit our website at www.soundtouch.com and the forum at www.soundtouch.com/community for helpful tips from other users.
Written by a customer while visiting bose.com
Customer Rating
1
Cannot get it to connect to wifi for a min
on January 4, 2016
Posted by: Rob
Gender:Male
I couldn't tell you how it works cause I connect to the router play one song then have to reconnect. Does not stay connected.
Response from bose.comBy Gary, Bose Service, January 5, 2016
Hello Rob,
Thank you for taking the time to share your comments. This is definitely not the experience we'd like you to have.
Please contact our technical support experts at 800-905-2156. Support hours are Monday - Friday 9:00AM to 9:00PM and Saturdays from 9:00AM to 7:00PM EST. Call them while you're at home with your system and we'll have you back to enjoying your music as quickly as possible.
Thank you for taking the time to share your comments. This is definitely not the experience we'd like you to have.
Please contact our technical support experts at 800-905-2156. Support hours are Monday - Friday 9:00AM to 9:00PM and Saturdays from 9:00AM to 7:00PM EST. Call them while you're at home with your system and we'll have you back to enjoying your music as quickly as possible.
Written by a customer while visiting bose.com
Customer Rating
1
Doesn't play music from my iPhone
on October 2, 2015
Posted by: Stevie
Gender:Male
Doesn't play music from my iPhone. Have to turn on my computer to play from my library. What gives?
Response from bose.comBy Peter, Bose Service, October 5, 2015
Thank you for taking the time to write us a review. The only way to play content directly from a mobile device to the speaker is through the use of Bluetooth Technology. By connecting your Iphone through Bluetooth to the system you can then stream any audio content available on that device.
Written by a customer while visiting bose.com