Customer reviews from sony.com
Sony - Hi-Res Music Player with 1TB Hard Drive - Silver
Average customer rating
4.2
(71 Reviews)
Rating breakdown 71 reviews
5 Stars
37
4 Stars
19
3 Stars
10
2 Stars
0
1 Star
5
82%of customers recommend this product.
(
50 out of
61)
Customer Reviews for Sony - Hi-Res Music Player with 1TB Hard Drive - Silver
Customer Rating
1
Major disappointment
on July 19, 2014
Posted by: Anonymous
Difficult and time-consuming to transfer music to the player. Once there, (a) 90% of the albums are missing the first song; & (b) a % of the albums are not recognized by the software (leading, for example, to the following notation: "Unknown album: The Beatles"). Remote software at first did not work well and now, effectively, does not work at all. Backup (instructional) material is obscure and not helpful. Sony technical staff not helpful: told me to re-scan, a lengthy process that did not produce any benefit. Otherwise (Mrs. Lincoln): sounds good and built well.
Response from sony.comBy Amanda, Sony Support, July 29, 2014
Hi Roscoe— Have you considered setting up service? I recommend visiting esupport.sony.com. Here you can find helpful troubleshooting tips, technical support and even repair setup (if needed). Hope this helps!
Written by a customer while visiting sony.com
Customer Rating
1
poor streamer an dac,its a shame sony couldnt do b
on February 2, 2014
Posted by: FLASHY28
not worth 2000.00 grand or anything close to the asking price. sound quality is just not there. i change sources back to my trusty logitech transporter an the sound quality jumped sky high. sony missed the boat on this one. the upsampling of the mp3 files up to double dsd is a joke.sony need to fire ther engineeers an start over. i sent mine back. i compared it to the teac dac 501 an the teac smoked it in every way.will not stream files from your ipad for online pandora mog etc. vtuner is a waste of time it sounds so bad.
Written by a customer while visiting sony.com
Customer Rating
1
junk, junk junk
on September 26, 2014
Posted by: flashy2828
the sound is terrible. my old Logitech transporter sounds a lot better. my laptop sounds better. my desktop sounds better. waste of money.
No, I would not recommend this to a friend.
Written by a customer while visiting sony.com
Posted by: Gmayc280
Gender:Male
Verified Purchase:Yes
Bought used and had very low output on rca right channel. Tried different pre-amps and still barely audible. Bought some xlr to rca cables and works great now. Still learning how to use it. Music transfer is not
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, March 24, 2021
Hi Gmayc280, That's awesome! We're thrilled to hear that you've managed to resolve the low output audio using some xlr to rca cables. Hear music as it was intended with the Hi-Res Audio player with 1 TB hard drive space , supports DSD and the full range of Hi-Res file formats plus Wi-Fi built in for easy transfer from your PC and a built-in 4-inch GUI for easy operation. Thanks for choosing Sony!
Regards,
Sam
Regards,
Sam
Written by a customer while visiting sony.com
Posted by: Bruffy1
Gender:Male
Verified Purchase:Yes
This has been a great addition to my stereo system. Sound quality is amazing and importing music is quite simple.
I would recommend this to a friend!
Written by a customer while visiting sony.com
Customer Rating
5
Outstanding digital music player.
on January 16, 2018
Posted by: jromaz
Gender:Male
I have owned the Sony Audio HDD player for nearly two years. It is an outstanding device in terms of sound, build quality, and ease of use. The Sony is now my primary device for listening to music through my stereo audio system. The remote interface on my iPad is the best I have ever used. Highly recommended for listening on a high quality audio system.
I would recommend this to a friend!
Written by a customer while visiting sony.com
Posted by: Royalty
Gender:Male
Verified Purchase:Yes
This thing sounds amazing! I have transferred over 20k AAC files from my personal CD collection that had been previously stored on Itunes. I have yet to download any hi-res but, that's the next phase as I just purchased it a week ago and, it took about four days to transfer the files from iTunes.
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support , February 23, 2020
Hi Royalty,
Thank you for choosing Sony!
Regards,
David
Thank you for choosing Sony!
Regards,
David
Written by a customer while visiting sony.com