Customer reviews from sony.com
Sony - Hi-Res Music Player with 1TB Hard Drive - Silver
Average customer rating
4.2
(71 Reviews)
Rating breakdown 71 reviews
5 Stars
37
4 Stars
19
3 Stars
10
2 Stars
0
1 Star
5
82%of customers recommend this product.
(
50 out of
61)
Customer Reviews for Sony - Hi-Res Music Player with 1TB Hard Drive - Silver
Posted by: SMS3059
Gender:Male
Verified Purchase:Yes
This is the second HAP-Z1ES unit I purchased within a year because my first unit completely transformed my listening experience. This is truly a brilliant product that does exactly what Sony has been advertising! I love the simplicity of the design, mobile app, and the music upload feature....truly effortless and world class! I couldn’t be more happier!!
I would recommend this to a friend!
Written by a customer while visiting sony.com
Customer Rating
5
Outstanding HDD player
on March 1, 2019
Posted by: Rorcat
Gender:Male
I've had my for several years and love it. Converting over 1000 cds to the player took time but was well worth it. The sound quality and convenience of use is outstanding.
I would recommend this to a friend!
Written by a customer while visiting sony.com
Customer Rating
4
Extraordinary! But Roon, c’mon!
on May 2, 2021
Posted by: BingoBob
The unit is a fantastic example of Sony’s ability to make superhero status devices. If you can’t/won’t add more music services, please, please, please add Roon!
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support , May 4, 2021
Hi BingoBob,
Thank you for the positive feedback. We are glad you are happy with your purchase.Please be assured we take this feedback very seriously and continuously strive to improve our products. Hear music as it was intended. With up to 1TB1 of hard drive space, support for DSD and the full range of Hi-Res file formats, plus built-in Wi-Fi, transferring audio from your PC has never been easier.
Thank you for choosing Sony!
David
Thank you for the positive feedback. We are glad you are happy with your purchase.Please be assured we take this feedback very seriously and continuously strive to improve our products. Hear music as it was intended. With up to 1TB1 of hard drive space, support for DSD and the full range of Hi-Res file formats, plus built-in Wi-Fi, transferring audio from your PC has never been easier.
Thank you for choosing Sony!
David
Written by a customer while visiting sony.com
Posted by: GregS51949
Gender:Male
Verified Purchase:Yes
Bought it a month ago and I am thrilled with it. In the beginning it was not as easy to figure out how it functions, but once I learned what made it function, I had no problems at all.
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, July 23, 2021
Hi GregS51949, Excellent! We're glad that you like the sound quality of your HDD Audio Player. The HAP-Z1ES HDD Audio Player is designed for crisp audio with minimal distortion. This is a perfect addition to your Hi-Fi setup, with a Direct Stream Digital (DSD) Re-mastering Engine that elevates all your music. This supports High-Resolution Audio formats such as DSD, FLAC, WAV and ALAC, as well as compressed formats like MP3, AAC, ATRAC and WMA, restoring their quality closer to that of the original. Thank you for choosing Sony! Erin
Written by a customer while visiting sony.com
Posted by: Mehrdad820
Gender:Male
Verified Purchase:Yes
It's made to read all formats of music quality is great. we can extend size of its memory with external memory but it requires that Hap-z1es format those memory and that format cannot be read by computer.
I would recommend this to a friend!
Written by a customer while visiting sony.com
Customer Rating
4
One simple step from perfection
on March 10, 2019
Posted by: bluetunejon
Gender:Male
Sony, do you actually pay attention to these reviews? The vast majority say the same thing; world-class sound, but no hi-res streaming option. Other units from other manufacturers dont have this limitation. I absolutely love the Hap, but I cannot help from believing your reluctance to include a software update which would enable Tidal or Qobuz is simply planned obsolescence. You have created one of the finest devices of its kind that competes with others at many times its price-point. To skimp on such a simple update is exactly the kind of thing that will cause me to buy from another manufacturer when purchasing my next piece of gear.
No, I would not recommend this to a friend.
Written by a customer while visiting sony.com
Customer Rating
3
Qobuz support PLEASE?!
on December 19, 2018
Posted by: Doogie P
Gender:Male
Really a well built and great sounding unit. That said, it's a high res player, that streams... but doesn't stream Hi-Res?
With Qobuz about to launch in the US, come on SONY!!! You support it on other products, but not your flagship? PLEASE make the firmware updates necessary to support Qobuz. If not Qobuz, Tidal, but Qobuz would be great, no need for MQA.
I used to recommend this player to EVERYONE. With a few software updates with the interface (make playlists easier to make etc) and hi-res streaming support it's a killer machine still worth paying MSRP for as it's not outdated at all (with the hi-res streaming update)
Really want to get 5 more years out of this product Sony? Qobuz and Roon support...
No, I would not recommend this to a friend.
Response from sony.comBy Sony Social Support, December 22, 2018
Hi Doogie P, We are sorry for any inconvenience you had experienced. Please be assured we take this very seriously and continuously strive to improve our products. We will forward this to a relevant team. -Erin
Written by a customer while visiting sony.com
Customer Rating
3
6 Years Old - Needs updating
on October 18, 2019
Posted by: BucketBottoms
Gender:Male
I am shopping for a network streamer for high res - tidal etc... that has local storage. Please update this unit to 2020 standards... looks like this one is almost 6 years old with no updates.. needs better connectivity options and should be able to stream all services available today.
Also, please offer this unit in black so it matches my other gear.
No, I would not recommend this to a friend.
Response from sony.comBy Sony North America Customer Support , October 21, 2019
Hi, BucketBottoms!
Sony takes into consideration all feedback to improve the performance and quality of our products and services. We're always looking to make Sony better. We appreciate your time sharing this feedback.
Regards,
Erin
Sony takes into consideration all feedback to improve the performance and quality of our products and services. We're always looking to make Sony better. We appreciate your time sharing this feedback.
Regards,
Erin
Written by a customer while visiting sony.com