Customer reviews from sony.com
Sony - Hi-Res Music Player with 1TB Hard Drive - Silver
Average customer rating
4.2
(71 Reviews)
Rating breakdown 71 reviews
5 Stars
37
4 Stars
19
3 Stars
10
2 Stars
0
1 Star
5
82%of customers recommend this product.
(
50 out of
61)
Customer Reviews for Sony - Hi-Res Music Player with 1TB Hard Drive - Silver
Posted by: pwbear57
Gender:Male
Verified Purchase:Yes
I have had this unit for 7 weeks now, l like all the features but it's limited to only one streaming service (Spotify) seems a product like this should have multiple streaming choices, but it's an excellent way to store all your music and control it with the phone app.
I would recommend this to a friend!
Written by a customer while visiting sony.com
Customer Rating
5
Fantastic
on February 22, 2019
Posted by: NYSB
Gender:Male
Got this about 6 months ago. Very happy. I'm not a hi-fi newbie, but did not have much experience with digital files. After getting this, I am not interested in looking to see what else is out there. Only minor inconvenience is having to learn how to upload the files. It is not too difficult, but if you are a complete technophobe, something to consider.
I would recommend this to a friend!
Written by a customer while visiting sony.com
Customer Rating
5
Incredible sound with headphones and headphone amp
on September 30, 2019
Posted by: Ironman8887
Gender:Male
Previously reviewed the HAP-Z1ES in my all tube playback system in November 2017 and gave it a five star rating. Recently got into headphones to maintain my marital bliss while listening at night. I am currently using a solid state headphone amp made in the USA with a set of studio monitor headphones and am blown away at the resolution and detail put forth by this music server. Amazing synergy. Also, I have the HAP-Z on my home network and can access my music library on my home office PC using Windows media player. Totally awesome piece of audiophile gear.
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, October 2, 2019
Hi, Ironman8887!
We appreciate your positive feedback. We are always looking to make SONY better. Thank you!
~Earl
We appreciate your positive feedback. We are always looking to make SONY better. Thank you!
~Earl
Written by a customer while visiting sony.com
Customer Rating
4
great dig. music player, software could be better
on December 16, 2019
Posted by: Blake B
Gender:Male
Verified Purchase:Yes
I bought the HDD Audio player as my home music server. I have the 1T version and loaded over 16,000 songs, with a mix of ALAC, FLAC, MP3 and WAV files. It works great with my stereo amp! The software could be better however; I can only modify and edit titles thru the phone app. The Delete function is a little cumbersome, and having to scroll thru my files is a little slow - a search function would help as would a mass delete. Loading files was easy with a wired connection. Overall, its a great way to play digital music files thru my home stereo.
I would recommend this to a friend!
Written by a customer while visiting sony.com
Customer Rating
4
Great Sounding Player
on January 1, 2020
Posted by: Luka99
Gender:Male
Love the way this player sounds. I do wish it would connect with Qobuz... I stop buying cd’s for a while now and the Spotify option on it sounds horrible. Very heavy player. Please Sony, let it have Qobuz.
No, I would not recommend this to a friend.
Written by a customer while visiting sony.com
Posted by: Anonymous
Gender:Male
Verified Purchase:Yes
Having a problem of the unit constantly freezing up. Only way I can get it back on line is to unplug the unit from the back and plug it back in. Will ask dealer to replace it unless there is a software update which will fix this problem.
Response from sony.comBy Sony North America Customer Support , February 4, 2020
Hi, POS6!
I’m so sorry that your player constantly freezing up. You may try following the step on the Help Guide to help us isolate this.
https://helpguide.sony.net/ha/hapz1es/v1/en/cover/level1_15.html
I hope this helps but if you still need assistance, do not hesitate to drop us an email at socialsupport@am.sony.com with the following details:
Name:
sony.com Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Erin
I’m so sorry that your player constantly freezing up. You may try following the step on the Help Guide to help us isolate this.
https://helpguide.sony.net/ha/hapz1es/v1/en/cover/level1_15.html
I hope this helps but if you still need assistance, do not hesitate to drop us an email at socialsupport@am.sony.com with the following details:
Name:
sony.com Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Erin
Written by a customer while visiting sony.com
Posted by: JHNYSN
Gender:Male
Verified Purchase:Yes
Very satisfied. My second unit got my first unit in 2015.
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, January 7, 2023
Hi JHNYSN, Awesome! We are so glad to hear that you are happy with your purchase! Imagine hearing your favourite tracks in unmatched clarity and richness. The HAP-Z1ES HDD Audio Player is the perfect addition to your Hi-Fi setup, with a Direct Stream Digital (DSD) Re-mastering Engine that elevates all your music. A 1TB hard disc, has space for all your music, letting you hear it all as it was meant to be heard. Thank you for choosing Sony! -Carl
Written by a customer while visiting sony.com
Customer Rating
5
Great look, ratings and interconnect. Easy to use
on November 24, 2017
Posted by: Randy5221
Gender:Male
Verified Purchase:Yes
The HAP-Z1ES is my first commitment to high res digital. The ease of use is a great incentive to move my entire library on to the unit. I am now discovering the excellent catalog features. I find myself listening more now, longer sessions. The ability of the unit to improve CD sound is very noticeable. I'm fascinated with this unit, and plan to explore further.
I would recommend this to a friend!
Written by a customer while visiting sony.com