Customer reviews from sony.com
Sony - Hi-Res Music Player with 1TB Hard Drive - Silver
Average customer rating
4.2
(71 Reviews)
Rating breakdown 71 reviews
5 Stars
37
4 Stars
19
3 Stars
10
2 Stars
0
1 Star
5
82%of customers recommend this product.
(
50 out of
61)
Customer Reviews for Sony - Hi-Res Music Player with 1TB Hard Drive - Silver
Customer Rating
3
You can do it. Tidal Connect and Qobuz
on February 23, 2021
Posted by: ceeveedee
Gender:Male
I can’t imagine this is that hard. After all these years how is this not part of this product. Adding a solution for Tidal will make this investment last SO much longer and increase you customer lifetime vale. Simple as that. If you’re able to update the HAPs to use external DACs you can include Tidal Connect.
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, February 25, 2021
Hi ceeveedee, thank you for purchasing our product. We're sorry to hear this. As of the moment, we don't have information if this feature will be available in an upcoming update. Please stay tuned by checking our website for the latest news and updates. We have our support team that always happy to assist. If you require any additional support in regards to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:
~Earl
~Earl
Written by a customer while visiting sony.com
Posted by: RockDoc
Gender:Male
Verified Purchase:Yes
This is the first electronic device my wife got more excited about than I did--purchased on the spot when she learned we could get rid of CD's. After tweaking network issues and finally landing on an ethernet connection as best option--this product is fabulous. Running off an IPad allows a bigger screen option for management. Just need to make sure you have very high reliable wifi signal or hardwire it--as I was unable to get the app to run reliably on wireless alone. Otherwise sound is great and looking forward to years of high fidelity sound.
I would recommend this to a friend!
Written by a customer while visiting sony.com
Posted by: Ccov88
Gender:Male
Verified Purchase:Yes
Whatever you download into this player, which is very easy, will be made to sound better. The app to control on an iPhone or iPad is first rate. My only complaint, which I hope Sony will get on board, is it will not stream Tidal. If they do get on board this will be the ultimate player.
I would recommend this to a friend!
Written by a customer while visiting sony.com
Posted by: Randy92028
Gender:Male
Verified Purchase:Yes
Probably should have bought this years ago. I downloaded all my music from ITunes which took about 16.5 hours for 8,800 songs. Everything transferred over perfectly with the exception of some of the greatest hits albums. Music transferred fine but the cover art was wrong. Manually making the necessary changes was a little time-consuming but easy. The build quality is this unit is excellent. Audio quality even better. The high end DAC sure makes older music sound fantastic. I don’t stream music so only having a couple of streaming services was no big deal to me. I listen exclusively to my own music. I have three Denon receivers so using this server through HEOS works perfectly. I can listen to music throughout the house, in the garage or in the backyard either all together or individually without a hiccup. Overall, I’m extremely pleased with this unit and would highly recommend it to others.
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support , June 30, 2020
Hi Randy92028,
Thank you for sharing this positive review. We appreciate your time sharing this feedback. Thank you for choosing Sony.
Regards,
David
Thank you for sharing this positive review. We appreciate your time sharing this feedback. Thank you for choosing Sony.
Regards,
David
Written by a customer while visiting sony.com
Posted by: DejaVu
Gender:Male
Verified Purchase:Yes
I have had a Sony HAP-Z1ES for a few years. It is a high quality built digital audio player and streamer. My audio libraries with thousands of FLAC and DSD files are nicely organized and stored in the player's internal and external hard disks. The player plays many different audio formats as well. It could also stream music from Spotify. I wished Sony would add Tidal and others as well. Sony Support and Warranty is excellent.
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support , January 11, 2021
Hi DejaVu,
Awesome! We are happy that you love it. Thank you for choosing Sony!
Regards,
David
Awesome! We are happy that you love it. Thank you for choosing Sony!
Regards,
David
Written by a customer while visiting sony.com
Posted by: WesRob
Gender:Male
Verified Purchase:Yes
Had it for a while now, my CD's sound better on this than the high end CD player. Have a medium large collection of CD's and CD recorded vinyl, now I listen to them all, again! Only complaints are lack of video out (to send album info and sound to remote TV) and while the phone app is good it is not perfect.
I would recommend this to a friend!
Written by a customer while visiting sony.com
Posted by: BiBi315
Gender:Male
Verified Purchase:Yes
I have had mine for a couple years now and it is our go to device for music. I have all my CDs and downloaded music on it using a 3 TB external HD.
The only quibble is the dropping of the connection between the HAP and my iPad, which occurs all too frequently, 2 or 3 times a week. An annoyance, but not a deal breaker.
I would recommend this to a friend!
Written by a customer while visiting sony.com
Posted by: JDawg
Gender:Male
Verified Purchase:Yes
Sony still cares about excellent stereo sound, and the HAP-Z1ES (ES stands for "elevated standard") proves it. The build is solid as a rock. The unit weighs about 30lbs. It plays every high-resolution audio format around and makes lower resolution files sound better than ever. You can also copy standard CDs, and use as a DAC with the built-in USB port. The unit automatically updates metadata including artist info and cover art and is easily operated from your iPhone or iPad. It indeed produces superior sound quality, as the artist intended. All I can say is WOW, especially when listening to hi-res DSD files.
I would recommend this to a friend!
Written by a customer while visiting sony.com