Customer reviews from crock-pot.com
Crock-Pot - Countdown 6-Qt. Slow Cooker
Average customer rating
3.8
(145 Reviews)
Rating breakdown 145 reviews
5 Stars
79
4 Stars
18
3 Stars
16
2 Stars
10
1 Star
22
69%of customers recommend this product.
(
97 out of
140)
Customer Reviews for Crock-Pot - Countdown 6-Qt. Slow Cooker
Posted by: macy15
from Georgetown, KY, United States
Gender:Female
Frequency of use:Daily
Length of ownership:1 week
Verified Purchase:Yes
I bought this crock pot about a month ago... IT IS FABULOUS! I love how I can set the cook time and it doesn't over cook or scorch my food. I work 12 hour days and my food still comes out perfect every time.
I would recommend this to a friend!
Written by a customer while visiting crock-pot.com
Customer Rating
2
It was wonderful until it cracked
on December 5, 2016
Posted by: Tank
from Auburn, AL, United States
Gender:Male
Frequency of use:Weekly
Length of ownership:1 week
I got this crock pot for my wife as a gift( about a year ago) and she loved it. We used it weekly for all kind of meals. And then the stoneware just cracked.
Response from crock-pot.comBy Gregory, Consumer Care, December 6, 2016
Thank you for your feedback. We want to ensure that you are enjoying the full benefits of the unit and we are happy to help you with it. For assistance, please call us at 1-800-323-9519; we are available Monday through Saturday from 8 AM to 8 PM, EST.
Written by a customer while visiting crock-pot.com
Customer Rating
5
Great Customer Service
on December 12, 2016
Posted by: Grunt 81
from Alaska, United States
Gender:Female
Frequency of use:Monthly
Length of ownership:1 week
My lid shattered to my crock pot and I was devastated! I couldn't find a replacement and was ready to just give up until I contacted crockpot. I explained what happened. They sent me a replacement crock pot and a prepaid label for me to send back to old until for testing. Thank you for you excellent service! I LOVE MY CROCK POT!
I would recommend this to a friend!
Written by a customer while visiting crock-pot.com
Customer Rating
1
Cooks way to hot on low!
on November 10, 2017
Posted by: redleggs
from Little Falls, NY, United States
Gender:Male
Frequency of use:Weekly
Length of ownership:1 week
I am presently cooking a corned beef in my new 6qt cooker. The water in the bottom is boiling on the LOW setting and you cannot even touch the metal part in the back of the pot for fear of getting burnt. The settings are way to HOT! If I left this on all day their would be nothing left of the meat!
No, I would not recommend this to a friend.
Response from crock-pot.comBy Gregory, Consumer Care, November 15, 2017
Both the low and high settings will reach a maximum temperature of approximately 215° Fahrenheit, but they cycle differently in that the low setting cycles off of that temperature more frequently. Therefore, the high setting will still cook the food in a shorter period of time than the low setting will. On the warm setting, your Crock-Pot® slow cooker will be between 165° and 175° Fahrenheit. Please remember that these are all approximate temperatures and they can vary depending on what you are cooking. The Crock-Pot® slow cooker can also boil on high and low. We recommend that you always fill your slow cooker at least 2/3 to 3/4 of the way full, including at least one cup of liquid or sauce. You may have to adjust your cook times accordingly, especially if you are using older Crock-Pot® slow cooker recipes, or adapting regular recipes for Crock-Pot® slow cooker use. Thank you for your review.
Written by a customer while visiting crock-pot.com
Customer Rating
1
broken stoneware
on December 19, 2017
Posted by: bluesmahal
from Salt Lake City, UT, United States
Gender:Male
Frequency of use:Yearly
Length of ownership:1 month
The functionality worked great, but the stoneware broke without that many uses, and the stands on the bottom didn't hold up.
No, I would not recommend this to a friend.
Response from crock-pot.comBy Gregory, Consumer Care, December 21, 2017
Thank you so much for your helpful review. We are constantly looking for ways to improve our products
and this will be forwarded to our product team.
and this will be forwarded to our product team.
Written by a customer while visiting crock-pot.com
Customer Rating
2
Dura-ceramic finish is flaking off
on July 5, 2018
Posted by: jeanne510
from Alameda, CA, USA
Gender:Female
Length of ownership:3 months
I have had this 6 qt. brown & sear model for several years but have only used it a few times. The dura-ceramic finish is not holding up and is flaking off. I am afraid that it is getting mixed in with the food. I believe it is due to cooking meats that contain bones such as pork ribs, short ribs or oxtails. The bones are probably rubbing on the surface causing the finish to come off. I just ordered a replacement crock but am thinking that the same thing will happen again unless I use the crock liners but that defeats the purpose of being able to brown & sear in one pot. Maybe I will cancel the replacement crock and order a completely different unit that has a ceramic crock instead, since it is on sale for almost the same price as the replacement crock would cost.
No, I would not recommend this to a friend.
Response from crock-pot.comBy Gregory, Consumer Care, July 11, 2018
Thank you for your feedback. We apologize that the coating is flaking off. If you would like further assistance, please contact us using the link below. For faster response time, we encourage you to live chat with us at the link below from 8:00am to 8:00pm, EST, Monday thru Saturday. Thank you.
https://www.crock-pot.com/contactus?cid=contact-us/?src=17ZS
https://www.crock-pot.com/contactus?cid=contact-us/?src=17ZS
Written by a customer while visiting crock-pot.com
Customer Rating
5
Love it!!
on June 13, 2019
Posted by: Early
from Colliers,WV
Gender:Female
Frequency of use:Daily
Length of ownership:1 month
[This review was collected as part of a promotion.] I just love love love this!! I can put something on and set the time/temp and go do something else and not worry cause it will automatically go to warm when time is up....
I would recommend this to a friend!
Written by a customer while visiting crock-pot.com
Customer Rating
5
Great Crock Pot
on September 5, 2016
Posted by: kens mom
from Michigan, United States
Gender:Female
Frequency of use:Weekly
Length of ownership:1 month
[This review was collected as part of a promotion.] Got this two years ago for Christmas. Asked for it. It works great. Brown the meat and vegetables in oil to start out. Then add everything to pot and set the timer. Things seem to cook a little faster than the recipes (Americas Test Kitchen) by maybe 2 hours. Use low a lot. Then set timer which works by up-down arrows setting 30 min increments. When it it done it goes to keep warm and will stay that way. I have come in an the keep warm setting really works great. Meat falls apart easily for things like beef and noodles or Thai chicken recipes. Saute shrimp and some scallops with garlic and they cook on low for 40 mins. I dumped in some pear cider that had gone flat about 1/4 cup. Turned out great. Good food!
I would recommend this to a friend!
Written by a customer while visiting crock-pot.com