Customer reviews from crock-pot.com
Crock-Pot - Countdown 6-Qt. Slow Cooker
Average customer rating
3.8
(145 Reviews)
Rating breakdown 145 reviews
5 Stars
79
4 Stars
18
3 Stars
16
2 Stars
10
1 Star
22
69%of customers recommend this product.
(
97 out of
140)
Customer Reviews for Crock-Pot - Countdown 6-Qt. Slow Cooker
Posted by: Orpilot
from Prineville, OR
Gender:Male
Frequency of use:Monthly
Length of ownership:1 week
Verified Purchase:Yes
Had this now a month. Love browning in it on the stove. Then being able to heat everything up on the stove and then reassemble and time cook. This cleans up so easily. Love it. This replaces a broken crock.
I would recommend this to a friend!
Written by a customer while visiting crock-pot.com
Customer Rating
1
Cooks too hot
on January 17, 2016
Posted by: meema
from Petaluma, CA, United States
Gender:Female
Frequency of use:Monthly
Length of ownership:1 month
I received this for Christmas about 2 year ago and at the 1st use it was boiling the food I was cooking in such a short amount of time, even on WARM, I have never had a crock pot do this and I am a long time customer of your crock pots and non have them cooked this fast before, I have kept the crock pot but regret it, It's not for me, now I have to throw it away and buy another kind because you state all your pots cook a little faster then other, Poor feature..
No, I would not recommend this to a friend.
Response from crock-pot.comBy Tori, Consumer Care, January 20, 2016
Thank you for your feedback as it is greatly appreciated. We are constantly working on improving our products and will forward your comments to our product team.
If you believe your slow cooker is cooking at too high of a temperature, please call us at 1-800-323-9519; Monday through Saturday from 8 AM to 8 PM, EST.
If you believe your slow cooker is cooking at too high of a temperature, please call us at 1-800-323-9519; Monday through Saturday from 8 AM to 8 PM, EST.
Written by a customer while visiting crock-pot.com
Customer Rating
1
Do not purchase
on August 18, 2016
Posted by: Anniefny
from Amherst, NY
Gender:Female
Length of ownership:1 month
I had this crock pot about two years and while it worked it was great. I loved the feature where it switched over to warm. However it gets a poor rating because about 2 years into using it (and we don't use it more than about once a month) the electronics went blank and stopped working. Now there is no way of telling if it is on, what setting it is on and no way of setting a timer. When you plug it in it doesn't get hot because you can't set it. Don't get this model!!!!
No, I would not recommend this to a friend.
Response from crock-pot.comBy Gregory, Consumer Care, August 22, 2016
We apologize for the inconvenience. We want to ensure that you are enjoying the full benefits of the unit and we are happy to help you with it. For assistance, please call us at 1-800-323-9519; Monday through Saturday from 8 AM to 8 PM, EST.
Written by a customer while visiting crock-pot.com
Customer Rating
3
Overall Good
on January 11, 2017
Posted by: Janib
from Raleigh, NC
Gender:Female
Frequency of use:Weekly
Length of ownership:1 month
I like this slow cooker for the reason I bought it. I love having the ability to brown foods on the stove top without dirtying another pan. I have two issues with this model however. Maybe it is just me, but I find that I can't get the smell of what I cooked in it out--no matter how well I clean it. Maybe it is just the downside to the duraceramic coating. Also, I do not like the design of the lid handle. I constantly have to unscrew the knob in order to dry the moisture built up under the lid after cleaning. Sorry to complain, but I'm hoping that the critique will better inform customers and help build upon the design of the product.
I would recommend this to a friend!
Response from crock-pot.comBy Tori, Consumer Care, January 17, 2017
Thank you so much for providing your feedback of our product. We are very sorry to hear about your experience. To help with the odor from the stoneware, you may want to soak it in a vinegar and baking soda solution. We do recommend drying the lid at an angle to allow any moisture to escape. For further assistance, feel free to contact us at the link below. For faster response time, click the Live Chat link.
https://www.crock-pot.com/contactus?cid=contact-us
https://www.crock-pot.com/contactus?cid=contact-us
Written by a customer while visiting crock-pot.com
Customer Rating
2
Surface cracks after 3rd use
on February 13, 2017
Posted by: AmyLee
from Las Vegas, NV, United States
Gender:Female
Frequency of use:Monthly
Length of ownership:1 month
I received this as a gift and though I wish to use it often, it has not received a ton of use when I have moved around the country and it stayed home in NY. I have used it maybe a 1/2 a dozen times. Today I made stuffed peppers, plenty of water in the insert. The outside now has a ton of hairline cracks on one side like it has been scratched, but it was burnt because brown residue came off on my hands. It also stuck to the inside of the pot. I am concerned the inserts cracks will deepen rendering it useless.
Otherwise, I have really loved using it.
No, I would not recommend this to a friend.
Response from crock-pot.comBy Gregory, Consumer Care, February 14, 2017
Thank you for your review. Please contact us using the link below and we will be happy to help.
https://www.crock-pot.com/contactus?cid=contact-us
For faster response time, please feel free to live chat with us at the above link from 8:00am to 8:00pm, EST, Monday thru Saturday. You will need to click the Live Chat button.
https://www.crock-pot.com/contactus?cid=contact-us
For faster response time, please feel free to live chat with us at the above link from 8:00am to 8:00pm, EST, Monday thru Saturday. You will need to click the Live Chat button.
Written by a customer while visiting crock-pot.com
Customer Rating
1
Weird Odor And Flavor
on March 13, 2017
Posted by: Dubovick
from Chicago, IL, United States
Gender:Female
Length of ownership:1 week
I bought this particular crock pot a few months ago after it was time to get rid of my old one. Unfortunately every dish cooked in this crock pot has a very distinct odor and flavor of rubber. I have used this crock pot at least 10+ times and the only thing I can think of that is creating that odor/flavor is the lid's inner lining. I don't think I will be able to use anymore and will most like have to purchase a new one.
No, I would not recommend this to a friend.
Response from crock-pot.comBy Gregory, Consumer Care, March 15, 2017
Thank you for your feedback. We apologize for your experience. We strive for all of our Crock-Pot® family members to have the best experience possible. Our product team will be interested in your comments. Please feel free to contact us using the link below. For faster response time, click the Live Chat icon.
https://www.crock-pot.com/contactus?cid=contact-us
https://www.crock-pot.com/contactus?cid=contact-us
Written by a customer while visiting crock-pot.com
Customer Rating
1
Terrible results
on July 15, 2018
Posted by: BrendaLou
from Broken Arrow, OK, USA
Gender:Female
Length of ownership:1 month
I wanted a stovetop safe crock pot and I'd had several of the Crock-Pot brand over the years, so decided to get this one. It has not been a good experience. I find it very hard to clean, forget putting it in the dishwasher, despite being "non-stick," and it retains the odor of the first food I cooked in it. I've tried everything to get rid of the odor of barbequed pulled pork. I'm now looking for another brand, I'm tired of fighting with this one. Very unsatisfactory. I would not recommend it.
No, I would not recommend this to a friend.
Response from crock-pot.comBy Gregory, Consumer Care, July 16, 2018
We apologize for your experience. Similar to that over-filled closet that you kept vowing you'd get to, everyone's slow cooker needs a good deep-clean every once in a while.
1. Fill your slow cooker with water until its just above the leftover food line.
2. Add 1/2 cup distilled white vinegar for a 3-quart slow cooker, or 1 cup for a 6-quart slow cooker.
3. Slowly pour in 1/2 cup of baking soda for a 3-quart slow cooker, or 1 cup for a 6-quart slow cooker. Allow bubbles to die down then add a little bit more.
4. Cover and set your slow cooker to LOW for 1 hour.
5. When the hour is up, remove the lid and use a soft sponge and a little bit of elbow grease as needed.
6. Then allow the slow cooker to cool and wash it in the sink with warm, soapy water.
7. Set it on the counter to dry.
1. Fill your slow cooker with water until its just above the leftover food line.
2. Add 1/2 cup distilled white vinegar for a 3-quart slow cooker, or 1 cup for a 6-quart slow cooker.
3. Slowly pour in 1/2 cup of baking soda for a 3-quart slow cooker, or 1 cup for a 6-quart slow cooker. Allow bubbles to die down then add a little bit more.
4. Cover and set your slow cooker to LOW for 1 hour.
5. When the hour is up, remove the lid and use a soft sponge and a little bit of elbow grease as needed.
6. Then allow the slow cooker to cool and wash it in the sink with warm, soapy water.
7. Set it on the counter to dry.
Written by a customer while visiting crock-pot.com
Customer Rating
1
Didn't cook properly
on July 11, 2016
Posted by: jillibilli
Gender:Female
Frequency of use:Monthly
Length of ownership:1 week
I love all of my Crock Pots and use them regularly. This is only the 2nd time I've used this one, and it's a dud! After 7 hours, the meat was as tough as leather and inedible. I put the roast in the oven at 350 for 2 hours and the partially cooked meat was like butter. So it was the pot, not the meat, that was the culprit. Guess this Crock Pot just isn't working properly. Bought it a while ago, so I guess I'm stuck. Boo, hoo.
No, I would not recommend this to a friend.
Response from crock-pot.comBy Gregory, Consumer Care, July 14, 2016
We apologize for your experience. We really want you to enjoy the benefits of the slow cooker. We would be happy to assist you. Please follow the link below to contact Crock-Pot™ customer service:
https://www.crock-pot.com/contactus?cid=contact-us
https://www.crock-pot.com/contactus?cid=contact-us
Written by a customer while visiting crock-pot.com