Love these cups, the shape is elegant, and they are easy to handle. They keep fingers from getting burnt while showing off what our new machine can do. That said, no - they don't keep the coffee warm for longer, I might even guess that because the glass is so thin, the coffee cools quicker than a standard ceramic mug. Anyone saying otherwise, sorry to ruin your placebo. But that is not why I removed a star...I removed a star because these are incorrectly listed at 270ml / 9oz. Really? C'mon Delonghi, this one is easier to test, even to the rim is almost 8oz. But realistically, I've set my beverage to 180ml to ensure it can be handled without spilling. So realistically this "270ml" (9oz) cup will allow a 6oz beverage. Delonghi is giving the impression that this cup can hold 50% more than it actually can. Shame.
These cups are great but don’t put them in the dishwasher. There is a little hole in the bottom of the cup that is glued to seal the air between the inner and outer layers of glass. This glue will break down if you put these in the dishwasher resulting in water between the two layers of glass that is impossible to completely remove. Just hand wash and you will be happy with how these cups keep your espresso warm.
Product not as advertised, De'Longhi would not accept return of the item even after they acknowledge error.
No, I would not recommend this to a friend.
Response from De'LonghiBy JM, cst, July 10, 2023
Hello, Thank you for leaving your comment. We try very hard to make every customer’s experience enjoyable, and we regret not meeting your expectations this time. We would appreciate the opportunity to speak with you and assist you in correcting this issue. Please contact us at 1-800-322-3848. Our brand specialist is available Monday through Friday, 9:00 a.m. – 8:00 p.m. Eastern Standard Time, Thank you.
Cute glasses, Make a good looking cappuccino, we love it
Written by a customer while visiting De'Longhi
Customer Rating
1
The cups leaked.
on June 10, 2025
Posted by: Pat in Massachusetts
I was so excited to have these lovely double wall thermal glasses, which I bought to go with my new cappuccino maker. Now, a year later, I am so disappointed. First one cup,, then he other, developed a leak of some kind while in the dishwasher--cloudy dirty dishwater filled the space between the glass. Can't see a hole of any kind, and I was very careful with these glasses, but I had to throw them both away in less than year. Considering the price, I would say that's a pretty poor value.
Nice item but! to big to have the espresso pour right into the glass!
No, I would not recommend this to a friend.
Response from De'LonghiBy JM, cst, June 5, 2023
Hello, Thank you for leaving your comment. We try very hard to make every customer’s experience enjoyable, and we regret not being able to meet your expectations this time. We take every concern into consideration when designing our units or creating our policies, and we will be sure to note your observations for future reference. Thank you.