Customer reviews from Char-Broil, LLC
Char-Broil - Portable Deluxe Gas Grill - Black
Average customer rating
3.9
(86 Reviews)
Rating breakdown 86 reviews
5 Stars
47
4 Stars
15
3 Stars
7
2 Stars
2
1 Star
15
72%of customers recommend this product.
(
56 out of
78)
Customer Reviews for Char-Broil - Portable Deluxe Gas Grill - Black
Posted by: rgb1
from 80104
Gender:Male
Length of ownership:6 months
Verified Purchase:Yes
Burners work great but far ss the electronic igniter got it to work only a few times when I first bought it
No, I would not recommend this to a friend.
Response from Char-Broil, LLCBy Dustin, SME, August 14, 2014
We're very sorry to hear this. We value you as a Char-Broil customer and want you to enjoy using your grill. Was a case created with us? Whenever an issue is encountered please give us a call at 1-800-241-7548 and we will be able to best assist.
Written by a customer while visiting Char-Broil, LLC
Customer Rating
1
Poor quality material. I wont suggest it to any on
on December 28, 2017
Posted by: Mahesh
Gender:Male
Length of ownership:1 week
After two use of grill , rare end handle broken. Poor quality material. I wont suggest it to any one.
No, I would not recommend this to a friend.
Response from Char-Broil, LLCBy Dustin, SME, January 2, 2018
We're very sorry to hear this. We value you as a Char-Broil customer and want you to enjoy using your grill. Has a case been created with us? Please follow this link (ow.ly/SktNu) or give us a call at 1-800-241-7548 and we will be able to best assist.
Written by a customer while visiting Char-Broil, LLC
Posted by: Tail Gator
Gender:Male
Verified Purchase:Yes
Great price..great product….GREAT customer service
I would recommend this to a friend!
Response from Char-Broil, LLCBy SME, October 26, 2023
Thank you for your wonderful review.
Written by a customer while visiting Char-Broil, LLC
Customer Rating
1
So cheap
on March 19, 2016
Posted by: Roger 471
Gender:Male
Length of ownership:1 week
We bought this grill online last summer. During the first use, the regulator didn't work and I had to extinguish the flame but twisting off the propane tank. It's been a hassle to find a replacement part. It's been a ridiculous waste of time and money. We'll buy a different brand this year.
No, I would not recommend this to a friend.
Response from Char-Broil, LLCBy Dustin, SME, March 22, 2016
We're very sorry to hear this. We value you as a Char-Broil customer and want you to enjoy using your grill. Has a case been created with us? (http://ow.ly/SktNu) Please give us a call at 1-800-241-7548 and we will be able to best assist.
Written by a customer while visiting Char-Broil, LLC
Posted by: JACKW
from South Portland Maine
Gender:Male
Level of expertise:Intermediate
Length of ownership:3 months
Verified Purchase:Yes
I've changed the regular twice and still have problems
No, I would not recommend this to a friend.
Response from Char-Broil, LLCBy Mandy, SME, July 11, 2014
We're very sorry to hear that you're having problems with your regulator. Give us a call at 1-800-241-7548 and one of our knowledgeable grilling experts can assist with resolving this issue for you.
Written by a customer while visiting Char-Broil, LLC
Customer Rating
4
my grill top was the wrong on for this model
on December 29, 2018
Posted by: Wildflower
Gender:Female
Length of ownership:1 week
The product looks good with the exception of the wrong grillk
I would recommend this to a friend!
Response from Char-Broil, LLCBy SME, November 10, 2023
Thank you for your review.
Written by a customer while visiting Char-Broil, LLC
Customer Rating
5
Great performance & design!
on March 18, 2023
Posted by: TXPate
from The Great State of TEXAS!
Gender:Male
Length of ownership:1 week
We just purchased. Very compact & elegant design. Perfect size & versatile for our tiny patio. Easy to assemble. High quality/cost
Looking forward to using.
Looking forward to using.
I would recommend this to a friend!
Response from Char-Broil, LLCBy SME, October 25, 2023
Thank you for your wonderful review.
Written by a customer while visiting Char-Broil, LLC
Customer Rating
1
Worst grill
on July 29, 2024
Posted by: Marines3085
from indiana
Gender:Male
Length of ownership:1 week
I bought this grill in a pinch thinking it would grill a couple steaks and boy was I wrong. Put it all together and put a new propane bottle and let it go full burn for 20-30 min. Put the steaks on for my little girl who wanted grilled steaks for her birthday and I got steaks that were gray no grill marks even on its highest setting. If u have time to burn through half a bottle or more of propane and want the worst grilled steak experience this is ur grill
No, I would not recommend this to a friend.
Response from Char-Broil, LLCBy SME, July 30, 2024
We do apologize to hear of your experience, please call us at 1-866-239-6777 Mon-Sat: 9AM - 7PM EST so may assist you further.
Written by a customer while visiting Char-Broil, LLC