Customer reviews from Char-Broil, LLC
Char-Broil - Portable Deluxe Gas Grill - Black
Average customer rating
3.9
(86 Reviews)
Rating breakdown 86 reviews
5 Stars
47
4 Stars
15
3 Stars
7
2 Stars
2
1 Star
15
72%of customers recommend this product.
(
56 out of
78)
Customer Reviews for Char-Broil - Portable Deluxe Gas Grill - Black
Customer Rating
4
compact, convenient, commendible
on August 22, 2018
Posted by: JRLO
Gender:Male
Level of expertise:Intermediate
Length of ownership:6 months
Bought it over a year ago and have enjoyed it weekly (in season) since.
I would recommend this to a friend!
Response from Char-Broil, LLCBy SME, November 10, 2023
Thank you for your review.
Written by a customer while visiting Char-Broil, LLC
Customer Rating
4
Compact Great to take camping.
on August 23, 2018
Posted by: Joe S1000
Gender:Male
Length of ownership:1 year or longer
Compact. Great to take camping. Back up to my home grill. On my 3ed one. The only problem is the heat shield rusts out while the rest of the grill is still working. And by the time you order one and add shipping on. You’re close to the price of a new one. Had that happen 3x now.
I would recommend this to a friend!
Response from Char-Broil, LLCBy SME, November 10, 2023
Thank you for your review.
Written by a customer while visiting Char-Broil, LLC
Customer Rating
5
Great portable grill
on October 1, 2018
Posted by: ata2
Gender:Male
Level of expertise:Intermediate
Length of ownership:1 week
These small grills are great for camping, takes up very little space and just the right size for two. I really like the igniter, a lot easier than lighting with a butane lighter and the wind shield will keep it from going out when its windy.
I would recommend this to a friend!
Response from Char-Broil, LLCBy SME, December 20, 2023
Thank you for your review.
Written by a customer while visiting Char-Broil, LLC
Customer Rating
1
wont stay lit
on May 31, 2020
Posted by: SDG70
from NC
Gender:Male
Length of ownership:1 week
I got it quite cheap, however I have yet to have it light. First time was at the beach and thought it was the wind but got back home and tried and still nothing it lights and sounds like it is lit but burner never fully lights and goes right out. Tried diff propane cannisters to make sure that wasn't the issue.
No, I would not recommend this to a friend.
Response from Char-Broil, LLCBy Devon P, SME, June 17, 2020
We're very sorry to hear this. We value you as a Char-Broil customer and want you to enjoy using your grill. Was a case created with us? Whenever an issue is encountered please give us a call at 1-800-241-7548 or follow this link (ow.ly/SktNu) and we will be able to best assist.
Written by a customer while visiting Char-Broil, LLC
Customer Rating
3
Grills (unless there is a wind)
on June 19, 2020
Posted by: Madman63
from Minneapolis Mn
Gender:Male
Level of expertise:Intermediate
Length of ownership:1 month
I purchased this gas grill about two months ago.
I like the smaller, lighter weight, compact portable size that I can take just about anywhere.
The grill assembly went together well with the given instructions.
I like how the lid has hinge brackets so the cover can be placed on the side of the grill when the cover is removed.
Since the first time I used the grill I had problems with the grill staying lit when there was anything more then a slight breeze. Numerous times the flame would just die out while cooking- making a makeshift wind block seemed to help however, lifting the grill cover off the grill base quickly would also cause the flames to die out.
Fortunately the grill does have a built-in ignitor which does light/relight fairly easy.
For a lower cost portable grill it's is OK as long as you anticipate some cooking issues and are aware that this grill will not operate like the higher quality top of the line grills Char-Broil makes
I like the smaller, lighter weight, compact portable size that I can take just about anywhere.
The grill assembly went together well with the given instructions.
I like how the lid has hinge brackets so the cover can be placed on the side of the grill when the cover is removed.
Since the first time I used the grill I had problems with the grill staying lit when there was anything more then a slight breeze. Numerous times the flame would just die out while cooking- making a makeshift wind block seemed to help however, lifting the grill cover off the grill base quickly would also cause the flames to die out.
Fortunately the grill does have a built-in ignitor which does light/relight fairly easy.
For a lower cost portable grill it's is OK as long as you anticipate some cooking issues and are aware that this grill will not operate like the higher quality top of the line grills Char-Broil makes
No, I would not recommend this to a friend.
Response from Char-Broil, LLCBy SME, November 8, 2023
Thank you for your review.
Written by a customer while visiting Char-Broil, LLC
Customer Rating
2
Great size
on July 7, 2020
Posted by: DIes
from Ohio
Gender:Female
Level of expertise:Intermediate
Length of ownership:1 week
I purchased this grill and unfortunately I am missing 2 parts. I have tried to call about getting the missing parts but haven't been able to reach customer service.
No, I would not recommend this to a friend.
Response from Char-Broil, LLCBy Devon P, SME, August 20, 2020
We're very sorry to hear this. We value you as a Char-Broil customer and want you to enjoy using your grill. Was a case created with us? Whenever an issue is encountered please give us a call at 1-800-241-7548 or follow this link (ow.ly/SktNu) and we will be able to best assist.
Written by a customer while visiting Char-Broil, LLC
Customer Rating
1
Heating.
on May 12, 2021
Posted by: Figurski
from Michigan
Gender:Female
Length of ownership:3 months
There are cold spots on the grill and regulator won’t adjust flame fire goes out if you lower it beyond the 3/4 mark, flame blows out even when no windy conditions. Very disappointed. Have had similar type of grills with no problems. Tried to order a new regulator they are out of stock. Does that tell you anything
No, I would not recommend this to a friend.
Response from Char-Broil, LLCBy Dustin, SME, May 14, 2021
We're sorry to hear this. Please follow this link (bit.ly/33B2LPG) or give us a call at 1-866-239-6777 and we will be able to best investigate and help.
Written by a customer while visiting Char-Broil, LLC
Posted by: Anonymous
from Burnsville, MN
Gender:Male
Level of expertise:Intermediate
Length of ownership:1 week
Verified Purchase:Yes
I have given this grill an average rating because I never used it, so I don't know if it's good or poor. The problem was that the on-line description of the product said "Assembly -- No," but it arrived needing considerable assembly, including of ignition parts and quite small parts. Being an older person with little patience or skill to assemble such things, I just chalked it up to lesson learned and put it away. Accordingly, I can't really recommend it to anyone.
No, I would not recommend this to a friend.
Response from Char-Broil, LLCBy Dustin, SME, September 17, 2021
We're very sorry to hear of the frustrations. Whenever an issue is encountered please follow this link (bit.ly/3hyaoP4) or give us a call at 1-866-239-6777 and we will be able to help.
Written by a customer while visiting Char-Broil, LLC