Customer reviews from Samsung US
Samsung - 55" Class (54.6" Diag.) - LED - 2160p - Smart - 4K Ultra HD TV
Average customer rating
4.6
(517 Reviews)
Rating breakdown 517 reviews
5 Stars
387
4 Stars
103
3 Stars
11
2 Stars
6
1 Star
10
95%of customers recommend this product.
(
479 out of
503)
Customer Reviews for Samsung - 55" Class (54.6" Diag.) - LED - 2160p - Smart - 4K Ultra HD TV
Customer Rating
5
Great Picture
on November 21, 2015
Posted by: 123S
from Michigan
Expertise:Intermediate
I did not much research before I bought this TV, I relied on the knowledge that Samsung is one of the companies that are always at the top of the ratings. Although this model is not at the top of there line up I was really happy when I turned it on. The picture is great and its easy to use. Can not ask for more for the money.
Pros: Inexpensive, Realistic color, Bright display
Cons: haven't found one
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Disappointed
on November 15, 2015
Posted by: blueyedlady
Expertise:Intermediate
I just received my television and I was very excited. I was replacing my 46" older Samsung that I am very pleased with and will be going into a bedroom. My excitement was short lived when I realized that most of the apps I went to download are not compatible with this model. My smart tv is not so smart after all.
Cons: Did not meet expectations
No, I would not recommend this to a friend.
Features
2
Performance
2
Design
3
Value
3
Written by a customer while visiting Samsung US
Customer Rating
1
This TV has died after 2 weeks and support is non existent
on January 20, 2016
Posted by: Angryveryannoyed
from New York, NY, USA
Expertise:Expert
7 days and no responses to calls on line chats the agents just read from scripts and yes the customer to death
Cons: Poor quality
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Written by a customer while visiting Samsung US
Customer Rating
5
This product has great performance and features
on October 21, 2015
Posted by: Gilda1929
from Katy,TX
Expertise:Intermediate
We are a Samsung family...phones and televisions. This television is one that my husband just had to have because of the picture quality. I'm glad we decided on this one.
Pros: Realistic color, Bright display, Lightweight
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This product has great great's features
on November 29, 2015
Posted by: Abuelo1953
from Cartersville, GA
Expertise:Expert
As a Samsung customer this is my Number 4 TV Samsung all of them in perfect condition I just love this last one 4 K I can't wait for Dish to send the all programs in 4K
Pros: Realistic color, Bright display, Built-in speakers, Durable, Lightweight
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Where to begin
on October 14, 2015
Posted by: Jubbsdad615
from Texas
Expertise:Expert
After opening the box today, October 14th, 2015, I bought the recommended wall mount unit. The screws that came with it did not fit, and of course that's not Samsung's fault, however, when I called product support, (J&J International) to inquire of the pem nut size embedded into the TV back, my representative was not only disingenuous, but literally said thank you, as I was speaking, and hung up on me. Upon calling them back, another representative clearly explained that they supplied product support for parts, but had no idea of how to obtain the information I was asking for, thanked me for my call, and hung up on me.
After working out these issues through trial and error on the appropriate hardware, I got everything installed, securely, and efficiently. Powered the unit with my cable provider's equipment, via HDMI...and low and behold, the TV has half of the picture (55" UHDTV) shaded right down the middle.
I am sorry I ever laid eyes on the Samsung product I brought home yesterday. This experience has been arduous at best. If there's anyway possible I can get out of this transaction...I will not be back. Take this review as you will, but I hope anyone else's experience is far better than mine.
Pros: Lightweight
Cons: Poor quality, Did not meet expectations, customer service
No, I would not recommend this to a friend.
Features
4
Performance
1
Design
4
Value
3
Written by a customer while visiting Samsung US
Customer Rating
5
Beautiful picture.
on November 22, 2015
Posted by: Commonguy
from Decatur, IL, USA
Wonderful picture and easy to use Smart TV controls. I own three other Samsung TV's. All have nice pictures and never have any problems.
Pros: Realistic color, Durable
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Nice picture, shame about the apps/support
on July 8, 2015
Posted by: unhappybunny
I have just bought this. I wanted to put plex on it to use my own media. Searching the app store, it can't be found, browse the app store it's there, without a download link. Support were worse than useless. I read on the internet that this has a new operating system this could explain why there is a lack of apps. DONT TOUCH would be my advice unless all you want is to watch TV. It has a nice picture it as to be said. Mine is going back
Pros: Bright display
Cons: Did not meet expectations, lack of apps and support
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
4
Value
3
Written by a customer while visiting Samsung US