Customer reviews from defender-usa.com
Defender - Sentinel Pro 8-Channel, 8-Camera Indoor/Outdoor DVR Surveillance System - Black
Average customer rating
4.7
(388 Reviews)
Rating breakdown 388 reviews
5 Stars
286
4 Stars
87
3 Stars
8
2 Stars
4
1 Star
3
98%of customers recommend this product.
(
367 out of
376)
Customer Reviews for Defender - Sentinel Pro 8-Channel, 8-Camera Indoor/Outdoor DVR Surveillance System - Black
Customer Rating
5
Impressed with this system!
on April 11, 2016
Posted by: Impressed
from New Hampshire, United States
Gender:Female
Length of ownership:1 week
I purchased this system via phone call on a Monday afternoon, and it was on my doorstep when I returned home from work on Wednesday afternoon - can't beat their fast service! There were a few phone calls involved - questions before my order, my actual order, and a refund in place of a coupon discount (long story), all of which were handled professionally and with courtesy by Sarah and Whitney.
Upon receipt of my system, I set up a couple inside the house just to play until I had the time and necessary tools (electrical conduit, etc) to install the cameras in their permanent locations. The system literally worked, right out of the box. It was easy peasy to plug in the DVR, set a camera somewhere, plug in the cables from camera to DVR, and instantly, I had clear images, recording to the DVR.
I have not even looked at the operators manual for the DVR yet, because everything is relatively simple, and menu driven. There are a ton of options though, and it will take some time to play around with it to chose what is best for each camera, once they are permanently installed.
Over the weekend, I did manage to install one camera in it's permanent location, and then I began the process of setting up the system so I could view a live feed from the camera, from my desktop computer at home, desktop computer at work, from my cell phone, from my tablet.
First, a note if you will be installing cameras anywhere away from the building in which the DVR is located, and you are going to run electrical conduit. The connectors for the camera cables WILL NOT FIT through a 90 degree elbow for 1/2" plastic electrical conduit. They WILL fit through the 45 degree angle though. I think the turn radius of the 90 degree elbow is just a tad too small for the length of the cable connectors.
Setting up the network - I first tried to set up the network using the PDF manual provided on the CD that came with my system. I found that to be fairly useless, or not very intuitive, or unclear - something - but I was getting nowhere fast with the directions. So, I went to the Defender website, and the instructions there are much more clear, easy to understand and follow. When setting up the ports, I will say that a few of my ports failed to be open, and I had no idea how to fix it - but everything worked anyway.
After getting the ports open as required, it was a simple matter of downloading their program to view the live feed on desktop, or the app to use on my phone/tablet. Both were easy to download, easy to install.
Both the ClearVu app for my phone & tablet are working perfectly, and I can view the camera feed live, or go back and review recorded footage from the DVR. I can also choose to record to my phone while I am watching the live feed, or do a screen shot of the live feed or while viewing recorded footage.
The app for desktops - Netviewer - seems relatively easy to use as well, although I haven't really used it yet. But it loaded fine, and it was easy to point it to my DVR to watch live feed.
The resolution of the live feed from my mobile devices is not as clear as it is while watching the live feed on my monitor at home. But it is clear enough, and of course if anything were to happen, my DVR is busy recording the clear, crisp picture of the actual cameras.
Overall, I am very impressed with the system - the quality of the picture (the night images are amazingly bright!), the ease of setup, and the ability to customize each camera's recording parameters (quality of image, time lapse photos, begin record, end record, etc) is amazing for the relatively low cost of this system.
I would recommend this to a friend!
Written by a customer while visiting defender-usa.com
Customer Rating
5
8 camera system model #21150 pro sentinel
on April 11, 2016
Posted by: samd100
from harrison tn 37341
Gender:Male
Length of ownership:1 week
I bought this system two weeks ago and I am so glad I did.it replaces a three
black and white system that was not doing the job I am happy! happy
black and white system that was not doing the job I am happy! happy
I would recommend this to a friend!
Written by a customer while visiting defender-usa.com
Customer Rating
5
Excellent Product
on April 12, 2016
Posted by: MilFriend
from Houston, TX, United States
Gender:Female
Length of ownership:1 month
I brought the 2000 era version of Defender and was very pleased with it. When I decided to add more cameras and replace some, I looked for the latest in Defender. I am very please with the product clarity and instructions provided. I will continue to be a Defender fan.
I would recommend this to a friend!
Written by a customer while visiting defender-usa.com
Customer Rating
4
Good price for the quality.
on April 12, 2016
Posted by: Dink
from Woodsfield, OH, United States
Gender:Female
Length of ownership:1 week
Night vision quality is a little low. But compares with other ones.
I would recommend this to a friend!
Written by a customer while visiting defender-usa.com
Customer Rating
5
Great features and great night vision great value
on April 12, 2016
Posted by: Tazz007
from Dunnellon, FL, United States
Gender:Male
Length of ownership:6 months
I bought this system few months back was easy to set up and works great. I did have 2 cameras go down but followed there 1 year guarantee worked with Daniela from there support and the return and replacement of the camera's was easy and no hassle..
I would recommend this to a friend!
Written by a customer while visiting defender-usa.com
Customer Rating
4
My first camera system
on April 12, 2016
Posted by: Badd0g989
from Newborn, GA, United States
Gender:Male
Length of ownership:1 week
Had system for a week or so now. Has given my wife and kids a great sense of safety. Very easy to install and hook up. Great picture quality in live node have not viewed playback yet. The only drawback so far is the night vision four of the 8 cameras go black at nite still trying to work out the kinks keep your fingers crossed. Would buy again at this point. I have not tried to view on line yet
I would recommend this to a friend!
Written by a customer while visiting defender-usa.com
Customer Rating
5
Good Product and Customer Service
on April 12, 2016
Posted by: Mike99
from Memphis, TN, United States
Gender:Male
Length of ownership:1 week
System was straight forward to set up. I was unable to get the email function to work. I contacted customer service over the week end to request assistance with the problem. I expected I would either never get a response or it would take two weeks. To my surprise I received a detailed response with instructions on Monday which was the next business day. The instructions I received from Sean were both very timely and accurate. I was able to get the email function working right away. This is great customer service.
I would recommend this to a friend!
Written by a customer while visiting defender-usa.com
Customer Rating
5
Aswsome system
on April 14, 2016
Posted by: kv42
from Louisiana
Gender:Male
Length of ownership:1 month
For the price, this is an excellent buy. Would definitely recommend this package.
I would recommend this to a friend!
Written by a customer while visiting defender-usa.com