Customer reviews from defender-usa.com
Defender - 8-Channel, 8-Camera Indoor/Outdoor DVR Surveillance System - Black
Average customer rating
4.8
(26 Reviews)
Rating breakdown 26 reviews
5 Stars
20
4 Stars
6
3 Stars
0
2 Stars
0
1 Star
0
100%of customers recommend this product.
(
26 out of
26)
Customer Reviews for Defender - 8-Channel, 8-Camera Indoor/Outdoor DVR Surveillance System - Black
Customer Rating
5
Well rounded security system with lots of features
on April 11, 2013
Posted by: jcelder
from MB
Gender:Male
Length of ownership:1 month
I've had this nearly a month, but have had it set up in its final configuration for just a week. Cameras spec out better than a lot of other multi-camera systems and perform fairly well. They will not get you a license plate number further than 10 or 15' away, but I don't think any camera in this price range will. Cameras make a soft click sound when switching between daylight and IR mode. Once you play around with the menu system and get used to it, it is not that hard to figure out and get setup. Overall its good bang for your buck.
I would recommend this to a friend!
Written by a customer while visiting defender-usa.com
Customer Rating
5
Great Customer Support
on October 24, 2013
Posted by: Taylorman
from Holt, FL
Gender:Male
Length of ownership:3 months
This is the one for the DIY individual that is a bit intimidated by the technology challenges of installing a system you can view on your phone or a computer. The videos and support staff was awesome in making this easy.
I would recommend this to a friend!
Written by a customer while visiting defender-usa.com
Customer Rating
4
Exceptional value for the money spent.
on April 16, 2014
Posted by: Larry
from Conway, AR
Gender:Male
Length of ownership:6 months
My review of Pro-Series Defender 21133, 8 Channel Camera System.
The camera system for what it does at its price point delivers an exceptional value. For me, as a small business owner I was impressed by the first system that I put
in, that I bought three more to protect the 3 remote locations that I do business in.
The outdoor weather house is a really durable and rugged quality. I give it 9 stars.
Video quality, I consider good. I give it 8 stars.
Feed lines. The vendor should up sell rolls of direct burial cabling, or something that has a heavier jacket to protect the cabling. This is not a criticism as people
want the lowest price. But I would be more than willing to pay an additional up charge for additional quality.
Drive Space. The pro series comes with 1 TB, but has the capability for a 2 TB hard drive. Up sell your product and give the consumer a choice to pay for enhanced
storage.
Support. I think they have a hard job, but do provide the customer value. I liked the video tutorials, and that made a difference in buying the system.
Software. There have been some new products put out there such as the dvrclient.exe, yet no tutorials. Please add them to show value.
Future requests:
For the next firmware release please add the capability to remotely archive footage. The capability to do it in real time would be a game changer.
Wireless. The hard wired connection became problematic for me for a location that I had to use MIFI at. AT&T does not have a device that has an Ethernet connection for
its MIFI device. If you use a WIFI extender the ports cannot be forwarded.
Closing. The bang for the buck, the camera system works very well. It allows me to remote into a location and make sure my facilities are safe and secure. Instead of
driving to the location, I check it through my smart phone and save gas – but most importantly time.
Larry Rathjen
The camera system for what it does at its price point delivers an exceptional value. For me, as a small business owner I was impressed by the first system that I put
in, that I bought three more to protect the 3 remote locations that I do business in.
The outdoor weather house is a really durable and rugged quality. I give it 9 stars.
Video quality, I consider good. I give it 8 stars.
Feed lines. The vendor should up sell rolls of direct burial cabling, or something that has a heavier jacket to protect the cabling. This is not a criticism as people
want the lowest price. But I would be more than willing to pay an additional up charge for additional quality.
Drive Space. The pro series comes with 1 TB, but has the capability for a 2 TB hard drive. Up sell your product and give the consumer a choice to pay for enhanced
storage.
Support. I think they have a hard job, but do provide the customer value. I liked the video tutorials, and that made a difference in buying the system.
Software. There have been some new products put out there such as the dvrclient.exe, yet no tutorials. Please add them to show value.
Future requests:
For the next firmware release please add the capability to remotely archive footage. The capability to do it in real time would be a game changer.
Wireless. The hard wired connection became problematic for me for a location that I had to use MIFI at. AT&T does not have a device that has an Ethernet connection for
its MIFI device. If you use a WIFI extender the ports cannot be forwarded.
Closing. The bang for the buck, the camera system works very well. It allows me to remote into a location and make sure my facilities are safe and secure. Instead of
driving to the location, I check it through my smart phone and save gas – but most importantly time.
Larry Rathjen
I would recommend this to a friend!
Written by a customer while visiting defender-usa.com
Customer Rating
5
Works Great
on May 16, 2014
Posted by: SleepsSecure
from Orlando, FL, United States
Gender:Male
Length of ownership:6 months
Got this system around Christmas and it has worked flawlessly since. We have had a couple of setup issues that Defender support handled quickly and professionally. System was easy to install and it works very well. It is very helpful to be able to monitor our security system from anywhere. Thanks defender for the peace of mind you provide
I would recommend this to a friend!
Written by a customer while visiting defender-usa.com
Customer Rating
5
Great product! Easy Installation
on May 30, 2014
Posted by: JMG5923
from New Mexico, United States
Gender:Male
Length of ownership:3 months
I purchased this product about 3 months ago and I am satisfied with my purchase. It is pretty much a plug-and-play system with of course the drilling for installation of the cameras. I installed this product on a 1,800 sf house and had plenty of camera cords to complete job. Picture is clear and has good range for night vision. This product offers many options that I have not had a chance to play with yet. Good quality product for the money.
I would recommend this to a friend!
Written by a customer while visiting defender-usa.com
Customer Rating
4
New 8-Camera DVR
on April 2, 2013
Posted by: pop13
from Ash Fork, AZ
Gender:Male
Length of ownership:1 month
Good system for in door environments as well as outside. The cameras are small but seem to work well. I doo wish there was a way to focus them or zoom, but I can't seem to locate it. Cheap, but effective.
I would recommend this to a friend!
Written by a customer while visiting defender-usa.com
Customer Rating
5
This is good stuff.
on June 6, 2014
Posted by: campmd
from South Maryland
Gender:Male
Length of ownership:1 week
The pictures are better than our older system and it is easier to use.
I would recommend this to a friend!
Written by a customer while visiting defender-usa.com
Customer Rating
4
Great Technical help from Michel!!!!
on July 30, 2014
Posted by: Johnq
from Geneseo, NY, United States
Gender:Male
Length of ownership:1 month
I bought this unit about a month ago and it was relatively easy to install the system and the internal viewing but the remote viewing was much harder to get working . I called Michel in technical service and he spent all the time I needed to make it so I was able to view from work. !!!!
I would recommend this to a friend!
Written by a customer while visiting defender-usa.com