Customer reviews from startech.com
StarTech.com - External Video Adapter - Gray
Average customer rating
4.4
(11 Reviews)
Rating breakdown 11 reviews
5 Stars
6
4 Stars
4
3 Stars
0
2 Stars
1
1 Star
0
Customer Reviews for StarTech.com - External Video Adapter - Gray
Customer Rating
2
Keeps lossing screen? Needs unplug!
on January 27, 2020
Posted by: Phili
I have used >10 of USB2VGAE3 on Windows 7 and recently upgraded to Windows 10 Professional.
Randomly in Windows 7/10 Prof, the second screen will be blank, we have to unplug the USB2VGA and plug back in to revival the screen. I have updated all drivers to Trigger V18.x already. No help either. Very ignoring!
Randomly in Windows 7/10 Prof, the second screen will be blank, we have to unplug the USB2VGA and plug back in to revival the screen. I have updated all drivers to Trigger V18.x already. No help either. Very ignoring!
Response from startech.comBy Matt, Customer Support, February 19, 2020
We always try to ensure our customers have exceptional experiences with us and our products and we apologize for the difficulties you’re having with our USB2VGAE3 in Windows 10. We see that you’ve contacted us directly as well and we want to assure you that we’re investigating your concerns and working towards a solution. We would like to continue to assist you in resolving this so please contact us at www.startech.com/support. Our Technical Advisors are available 24 hours a day, 5 days a week to provide support.
Written by a customer while visiting startech.com
Customer Rating
5
Excellent Product
on September 30, 2015
Posted by: Gary
Seamless and error free installation. Works great. Thinking about adding another monitor for a total of 5 on my desktop workstation. After using multiple monitors, I find it very confining and restrictive to use just one!
Written by a customer while visiting startech.com
Customer Rating
4
Works great, but don't, touch your touch screen
on September 4, 2016
Posted by: Max30
Does what it's supposed to do, just one possible bug in the latest software that can cause a problem for you. If you have a touch screen computer, don't touch the screen on your computer, because the mouse arrow or pointer (whatever it's called) Will disappear. It disappears on my windows 10 computer as it is intended to do when you use the touch screen, then comes back when you use the mouse again. However the pointer or arrow will not return on a non touch screen monitor that is hooked up to your computer using this product, and I had to restore the computer and reinstall the software to fix the problem since that's the only way I knew how to. So if you don't want to do a bunch of unnecessary work, don't touch your touch screen on your laptop, notebok, or tablet, while using this product if you have the same problem I do, other than that works great.
Written by a customer while visiting startech.com
Posted by: msutton
Verified Purchase:Yes
I am not an it person. Simply read on line how to easily hook up a second monitor to my home computer. Person recommended using an external USB VGA adapter. I made sure the connection would work with my monitor, purchased adapter, hooked up, setup and everything worked perfect. Couldn't have been easier. Perfect.
Written by a customer while visiting startech.com
Customer Rating
5
several adapters
on February 11, 2019
Posted by: wilber
I use 4 of these on 2 computers with a 6 screen setup
and all work with no issues and have for several years. Much easier to setup and use than fooling with opening the computer and attempting to install multi monitor video cards (believe me I have tried) and way less expensive.
and all work with no issues and have for several years. Much easier to setup and use than fooling with opening the computer and attempting to install multi monitor video cards (believe me I have tried) and way less expensive.
Written by a customer while visiting startech.com
Customer Rating
5
Works great for two monitors
on December 12, 2016
Posted by: Jennifer
I wanted to use two monitors with my laptop and a friend suggested this product. It was really easy to set up and works great.
Written by a customer while visiting startech.com
Customer Rating
4
Not compatible with Windows 8 ??!?
on January 28, 2014
Posted by: Paul
I have 4 of them, upgraded my windows and now for nearly a month can't use them because they do not provide Windows 8 driver !! Absolutely insane.
Paul
Response from startech.comBy Tech, Technical Support, February 6, 2014
Thank you for your feedback.
We have recently updated our drivers for this product online to support Windows 8 and 8.1. It is possible however, that the drivers provided on the CD still contain an older version. We suggest discarding this CD in favour of the drivers posted online. We also highly recommend that you update your primary video card drivers direct from their source.
If you have any further concerns, please contact us at 1-800-265-1844 or support@startech.com
We have recently updated our drivers for this product online to support Windows 8 and 8.1. It is possible however, that the drivers provided on the CD still contain an older version. We suggest discarding this CD in favour of the drivers posted online. We also highly recommend that you update your primary video card drivers direct from their source.
If you have any further concerns, please contact us at 1-800-265-1844 or support@startech.com
Written by a customer while visiting startech.com
Customer Rating
5
It works!!!!
on May 22, 2014
Posted by: carl
Bought this to put an extra monitor on my widows 8.1 laptop. Did not work out of the box. Tech support was great- I needed to download the driver from the web- the one on the CD did not work. He helped me set it up and now it is all I had hoped for. GREAT Product, great job. Great
Response from startech.comBy David S., Customer Support, May 23, 2014
Hi Carl, thanks for following up. It's always best to install the drivers from our website, since they will be the most up-to-date versions available. Glad we could help.
Written by a customer while visiting startech.com