Customer Reviews for Samsung - 60" Class (60" Diag.) - LED - 1080p - Smart - 3D - HDTV
Customer Rating
4
Initially impressed with quality and features.
on October 11, 2015
Posted by: Srussell
from Broken Arrow, OK, USA
Expertise:Intermediate
The unit was temperamental, responding to remote usually. Over time program interruption and failure to respond to commands increased. Requested service and with proper documentation and confirmation of system failure, technical service was provided. On examination, the technician found that the IR sensor in the TV was faulty and the Wireless transmitter had failed. Both were promptly replaced under warranty and all is operating to expectations.
TV just stops responding to remote. Keeps hanging. It came with two remotes. It is not responsive to both the remotes. I'm not sure if I got the bad one in the lot or it's a common problem for all.
I love Samsung products. BUT, I opened the box, took out the TV and stand. And there were no directions on how to mount the TV to the stand. I figured it out, but some people probably couldn't .
Nice picture, good features. Netflix app access was terrible to try to get connected. Every indication appears to be a Samsung issue. After reading on the internet and calling netflix. I did a factory reset left it overnight and it finally allowed us to connect. Other apps worked fine right out of the box. That part was very frustrating, but the rest of the setup was pretty straight forward. I like the optic wire hookup for sound as we only use outdoor antenna for local tv and now we can listen to the sound on our home theatre system vs just using the tv speakers. I usually don't do reviews but the Netflix issue was very frustrating and I appear to not be the only one with the same issue.
This LED smart TV is worth every bang for its buck. The picture, sound, and functions this product provides has continued to impress me and I've had this TV for a little over a month. I am not to good a dealing with newer technology but this TV is very user friendly.. some functions took me a little bit to figure out but again, that's me lol. The 3D is absolutely incredible and works on almost everything. I did have to upgrade my internet for a better height resolution. All in all I have absolutely no regret buying this TV and believe me, it was a huge investment for me. Super happy and enjoying the very high quality.
Best quality HD picture I've seen on a TV to date. Very easy to install and set-up. I spent a month deciding on the best 60" TV to purchase and I'm glad I made the choice I did. I'm also glad I purchased a Sound Bar.....this TV really needs one.