Customer reviews from Samsung US
Samsung - 24.5 Cu. Ft. Side-by-Side Refrigerator with Thru-the-Door Ice and Water - Stainless-Steel
Average customer rating
3.6
(8 Reviews)
Rating breakdown 8 reviews
5 Stars
3
4 Stars
3
3 Stars
0
2 Stars
0
1 Star
2
62%of customers recommend this product.
(
5 out of
8)
Customer Reviews for Samsung - 24.5 Cu. Ft. Side-by-Side Refrigerator with Thru-the-Door Ice and Water - Stainless-Steel
Customer Rating
1
0 stars
on February 5, 2018
Posted by: Mara12
from Midland, tx
Expertise:Beginner
Bought this fridge 13 months ago and it already broke down. It's not stayingcool and now I have to pay outrageous amount for a repair man.
Cons: Did not meet expectations, Poor quality
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Angelica, Samsung Care, April 26, 2022
Hello Mara12,
Thank you for bringing this to our attention. We appreciate you letting us know that your Samsung refrigerator does not stay cool. We apologize for the inconvenience this has caused you, especially since you have to pay an outrageous amount for a repair. It's not the experience we want you to have with one of our products, and we'll be glad to look into this for you.
Attached are the links containing the troubleshooting guide you can try when your Samsung refrigerator has cooling issues.
https://www.samsung.com/us/support/troubleshooting/TSG01001027/
https://www.youtube.com/watch?v=ogwmuhLH4G4
I've also included a link to our warranty page to learn more about the product's warranty coverage.
https://www.samsung.com/us/support/service/warranty/RS25H5121SR/AA
For further assistance, do not hesitate to reach out via our Support Channels below should you wish to speak with a live representative:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Thank you, and stay safe!
Your Reference Ticket Number: 1144445209
-Angelica
Thank you for bringing this to our attention. We appreciate you letting us know that your Samsung refrigerator does not stay cool. We apologize for the inconvenience this has caused you, especially since you have to pay an outrageous amount for a repair. It's not the experience we want you to have with one of our products, and we'll be glad to look into this for you.
Attached are the links containing the troubleshooting guide you can try when your Samsung refrigerator has cooling issues.
https://www.samsung.com/us/support/troubleshooting/TSG01001027/
https://www.youtube.com/watch?v=ogwmuhLH4G4
I've also included a link to our warranty page to learn more about the product's warranty coverage.
https://www.samsung.com/us/support/service/warranty/RS25H5121SR/AA
For further assistance, do not hesitate to reach out via our Support Channels below should you wish to speak with a live representative:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Thank you, and stay safe!
Your Reference Ticket Number: 1144445209
-Angelica
Written by a customer while visiting Samsung US
Customer Rating
5
Great Refrigerator for a Small Kitchen
on March 21, 2017
Posted by: TigerinSF
from San Francisco, CA, USA
Expertise:Intermediate
It was difficult to find a refrigerator to not only meet our kitchen needs, but to also FIT in our kitchen. This refrigerator has exceeded our expectations. There is plenty of space and the controls are easy to use.
Pros: Bright display, Durable, Inexpensive
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Our Best Refrigerator Yet
on June 8, 2015
Posted by: kwadep
Expertise:Intermediate
We've owned our RS25H5121SR refrigerator for one year, without any problems, and are very happy with it.
- Maintains temperatures very well in both the refrigerator & freezer sections. The separate refrigeration units for the freezer & refrigerator sections is great.
- The In-Door water dispenser has performed perfectly; the water switch lever is convenient and functions well; the water stream is aimed nicely into the containers. The selection between water & ice is convenient. The bottom catch area below the water-ice dispenser is beautifully designed.
- The Ice Maker has performed flawlessly.
- The internal lighting is excellent in both the refrigerator and the freezer.
- Overall, we're very satisfied with everything about this refrigerator-freezer. We will, and have positively recommended it to others.
- Maintains temperatures very well in both the refrigerator & freezer sections. The separate refrigeration units for the freezer & refrigerator sections is great.
- The In-Door water dispenser has performed perfectly; the water switch lever is convenient and functions well; the water stream is aimed nicely into the containers. The selection between water & ice is convenient. The bottom catch area below the water-ice dispenser is beautifully designed.
- The Ice Maker has performed flawlessly.
- The internal lighting is excellent in both the refrigerator and the freezer.
- Overall, we're very satisfied with everything about this refrigerator-freezer. We will, and have positively recommended it to others.
Pros: temperatures accurate, water dispensor, internal lighting, dual temperature supplies
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
EXCELLENT PRODUCT
on May 8, 2016
Posted by: Tahoeangie
from Heber City, UT 84032, USA
Expertise:Intermediate
Replaced our French Door Whirlpool Elite.
Love the Samsung, like opening a door of a space ship, simple instructions and beautiful design.
Love it!
Only drawback the touch screen pads don't light up, so when it's dark you cannot find the ice water change pads.
Love the Samsung, like opening a door of a space ship, simple instructions and beautiful design.
Love it!
Only drawback the touch screen pads don't light up, so when it's dark you cannot find the ice water change pads.
Pros: Realistic color, Bright display, Built-in speakers, Durable
Cons: touch screen pads don't light up.
I would recommend this to a friend!
Features
5
Performance
5
Design
4
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
piece of junk
on October 24, 2018
Posted by: Anonymous
from Suitland MD
Expertise:Beginner
i see everyone likes this unit i guess i got the only 1 with issues, had it a few months or maybe my unit is really old but since i didn't get an extended warranty i'm on my on having to spend more $ to get this piece of junk fixed
No, I would not recommend this to a friend.
Features
4
Performance
1
Design
4
Value
1
Response from Samsung USBy ^Cat, Samsung Cares, October 24, 2018
Thank you for providing your feedback. Your opinion is important and we want all of our customers to enjoy their products, and your feedback helps us to continuously make improvements where needed. Thank you for being a part of Samsung. ^Cat
Written by a customer while visiting Samsung US
Customer Rating
4
Elegant!
on October 29, 2014
Posted by: dula
Simple but elegant design both outside and inside.
Pros: Bright display, inside contents clearly visible
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Great Product except the one problem
on December 25, 2016
Posted by: ZumZum
from Albuquerque, NM, USA
Expertise:Beginner
I love this refrigerator and amazed at the room it has and the ease of finding things. The only problem I had was the Cool Select Zone drawer has a warped tract so Lowes will be contacting you on the 27th to replace drawer.
Pros: Realistic color, Inexpensive
I would recommend this to a friend!
Features
5
Performance
4
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Don't get drinks very cold
on July 6, 2018
Posted by: Blazer0981
from Shreveport, LA
Expertise:Expert
The refrigerator is great except for the fact that it won't cool drinks down much past the "cool" stage. Gets tiring having to constantly keep drinks in the freezer getting cold. Only goes down to 34* on the adjustment, but it's obviously not 34* inside. Checking drink temps usually shows between 50 to 55 degrees. Hardly cold enough to drink. They warm to room temperature within minutes of leaving the coolness of the fridge. Would not recommend to anyone. In fact, I just recommended it as one NOT TO BUY.
Pros: spacious
Cons: refrigerator stays too warm
No, I would not recommend this to a friend.
Features
4
Performance
2
Design
4
Value
3
Written by a customer while visiting Samsung US