Customer reviews from brother-usa.com
Brother - Business Smart Inkjet Multifunction Printer - Color - Plain Paper Print - Desktop - Black
Average customer rating
3.8
(44 Reviews)
Rating breakdown 44 reviews
5 Stars
20
4 Stars
11
3 Stars
5
2 Stars
2
1 Star
6
70%of customers recommend this product.
(
31 out of
44)
Customer Reviews for Brother - Business Smart Inkjet Multifunction Printer - Color - Plain Paper Print - Desktop - Black
Customer Rating
5
My 3rd & Best of the Bunch
on September 28, 2015
Posted by: MHyd
from Savage, Maryland
Every printer I buy from Brother is not because I need one so I find an excuse to get one. The latest I gave to my son so I could have double sided scanning capability. The set up was easy and whenever I do need support it is superb. I wish other unnamed groups had the same standard equipment and support.
I would recommend this to a friend!
Written by a customer while visiting brother-usa.com
Customer Rating
5
Solid even in commerical use
on October 12, 2015
Posted by: BarleyAndHops
from Frederick, Maryland
Purchase to run new menu. Solid Brother reliabilty
I would recommend this to a friend!
Written by a customer while visiting brother-usa.com
Customer Rating
5
What do you say after two weeks
on November 1, 2015
Posted by: buckeyebluefox
Yes it is printing well, both from a Mac desk top and wireless. Copying and duplexing legal size originals is smooth and a major reason tor purchasing this model Brother C/S people provided critical information that competitors were unable to do. It took over one hour to set up the wireless function due to issues with Apple's El-Capitan upgrade. The Brother C/S team was courteous and walked a non-tech buyer through the necessary steps. The features used so far work flawlessly.
I would recommend this to a friend!
Written by a customer while visiting brother-usa.com
Customer Rating
3
Guarded acceptance of this printer
on December 20, 2015
Posted by: NVDon
from Minden, NV
While this printer is working "okay", I have two main issues with it. 1-The rear paper feed can only handle a single sheet of paper at at time AND, it often misfeeds or feeds the paper out of registration. 2-The feed from the front two paper-bins also occasionally will misfeed and cause the printed page to be offset on the page.
Print quality is pretty good although the blacks are not crisp and sharp - kind of soft or faded. Color printing even in "vivid" settings is also not crisp and sharp.
I use this printer in a wireless environment and the time it takes to load a page is quite slow compared to my old HP and Epson printers I had previously.
If I had it to do over, I would not buy this model. It just doesn't meet my expectations for a so-called commercial grade printer in this price range.
No, I would not recommend this to a friend.
Written by a customer while visiting brother-usa.com
Customer Rating
4
Great for the Most Part
on January 26, 2016
Posted by: WearyOfTryingNames
from Torrance CA
Mechanically all appears to be fine. My only issue is with configuration. There doesn't appear to be any way to assign multiple convenient functions (2 sided bw, 1 sided color, etc) to the front panel. Each shortcut maps to a unique IP (!)
The shortcuts provided require too many button presses and waits. Also I have been unable to find a way to bypass the dialog that appears after every scan.
Consequently I find it marginally less hassle to use the ControlCenter4 for these functions which requires me to walk back and forth between PC and Unit.
I would recommend this to a friend!
Written by a customer while visiting brother-usa.com
Customer Rating
1
The machine does not live up to it's advertising.
on July 6, 2016
Posted by: Fooled Once
from Willingboro, NJ, United States
This machine is so unbelievably bad and poor quality. I never got to use the machine. I received it on June 3 and by June 6 it was in the shop. Still waiting to get it back in good working order per the advertising claims.
No, I would not recommend this to a friend.
Written by a customer while visiting brother-usa.com
Customer Rating
4
Great on toner use!
on September 26, 2016
Posted by: Misty March
from Marathon, FL
My last printer went through toners at an amazing rate but this printer is very economical on toner use. Good print quality & scans well. I do have a problem with this machine though. I process several large payrolls that use checks & they jam all the time. I finally started printing 12 checks at a time to prevent this from occurring. Now I'm down to 10 at a time. This causes a loss of time for me and my bookkeeping practice. Also I have had to void many a check.
I would recommend this to a friend!
Written by a customer while visiting brother-usa.com
Customer Rating
3
Disappointed
on September 30, 2016
Posted by: TooPicky
from Oklahoma, United States
The large scanning bed is great and the scanning lid has lots of flexibility for odd shaped books and things. The scan utility "Control Center" is adequate. The ability to place your files in the desired folder is cumbersome unless you want to put them in recently used folders. To select a new folder that hasn't been recently used you have to start at your root folder and select each successive folder. The ability to navigate within your existing folder structure would be nice. There is no ability to change scan settings within a scan file. So if you set it to ADF and scan two pages then want to add a page off the scanning bed you have to create two files. The dual scan mode is OK. It seems to always produce tilted results that require straightening. Sometimes you have to rescan because they are so skewed they cut text off when straightened. Still better than flipping the originals. The automatic size detection is infuriating. It seldom gets the right size resulting in cut off scans that have to me rescanned with manual size selection. I also wish the ADF could handle smaller material but it wasn't advertised to do so and I don't downgrade it for that.
Printing is a disappointment. The only way it prints 11x17 is through the bypass feeder which only takes one page at a time. After many hours spent with Brother Support through email I still can't get it to print the return address of an #10 business envelope any closer than 0.866" to the edge of the envelope even though it can print to within 0.1" on regular paper. I'm told it's the software but the software keeps telling me the printer won't allow the settings I'm entering and auto corrects to 0.86". If I manually set it to 0.25" it just cuts off the address and leaves a blank space until 0.86". I use this printer for my business and now I have to either leave the return address off my envelopes, hand address them (unprofessional), or purchase preprinted envelopes. I haven't used it enough to see if the ink really lasts longer but it prints business material adequately. I haven't tried photos.
No, I would not recommend this to a friend.
Written by a customer while visiting brother-usa.com