We’d like to assist with this issue with your range hood not working as expected. If the fan isn’t operating when it’s turned on, we recommend checking the fuse/circuit breaker to ensure there’s no issue. We also advise disconnecting the appliance from power for a couple of minutes before reconnecting, to reset it. Additional information about what to try is available on page 9 of the manual, linked here: https://products-salsify.geappliances.com/image/upload/s--kq0lntW1--/c83b3708a66fb21248f07afb59b197f7cfbd0c54.pdf

If you aren’t able to solve this issue with troubleshooting, we’re confident a technician would be able to help. Our Bodewell service team can be reached at 833-426-3393. They are open Monday – Friday, 8AM – 8PM ET, and an appointment can be scheduled online as well, at this link: https://genet.geappliances.com/eService/Service/productSelection?Login=Guest