Customer reviews from keurig.com
Keurig - Rivo Single-Serve Brewer - Black
Average customer rating
4.5
(604 Reviews)
Rating breakdown 604 reviews
5 Stars
418
4 Stars
121
3 Stars
16
2 Stars
19
1 Star
30
90%of customers recommend this product.
(
540 out of
597)
Customer Reviews for Keurig - Rivo Single-Serve Brewer - Black
Customer Rating
1
Love the machine but Hate the Froth Cup
on May 8, 2017
Posted by: MasterDad47
from Monterey, CA, United States
Gender:Male
When the Rivo first came out I was on board. In fact, I bought two. One for our house and one for our daughters. It worked very well at first and then I noticed the numbers on the cup wore off and Immediately after that the stem inside broke. I have been through two of these now and the steaming tube broke again. Makes me mad that this part of the Rivo isn't designed to last. This is it. When this part breaks all the way. I'm done.
No, I would not recommend this to a friend.
Response from keurig.comBy Consumer Care, May 8, 2017
Hi and thank you for your review and feedback. We’re sorry to hear your brewer is not functioning properly and would be more than happy to assist you. At your soonest convenience, please contact our consumer care team at 866-901-2739. Our representatives are available seven days a week from 7:00 am to Midnight, Est. We look forward to speaking with you!
Written by a customer while visiting keurig.com
Customer Rating
1
terrible frother
on July 7, 2017
Posted by: cmg1
Gender:Female
The frother on this machine stopped working twice after being replaced with our warranty.
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
1
No coffee with order
on December 21, 2017
Posted by: Bad Christmas
from Charlotte, NC, United States
Gender:Male
There was no coffee with the order as shown on what is included very disappointing this was a Christmas present to my wife and there was nothing to try I would not recommend
. Open the box before Christmas or you will be bad disappointed
. Open the box before Christmas or you will be bad disappointed
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
2
Started out great but...
on May 8, 2018
Posted by: CraigS
from Durant, OK, USA
Gender:Male
I would love to give this machine 5 stars but after a great start this machine started presenting a known fault in that it enjoyed an alarm and shut down during either frothing or coffee making. Loved it but know don’t know what to do.
No, I would not recommend this to a friend.
Response from keurig.comBy Consumer Care, May 18, 2018
Thank you for your review and feedback, CraigS. We're sorry to learn your brewer is not functioning properly and would be more than happy to assist you. At your convenience, please contact our consumer care team at 866-901-2739. Our representatives are available seven days a week from 7:00 am to 10 pm, EST. We look forward to speaking with you!
Written by a customer while visiting keurig.com