Customer reviews from keurig.com
Keurig - Rivo Single-Serve Brewer - Black
Average customer rating
4.5
(604 Reviews)
Rating breakdown 604 reviews
5 Stars
418
4 Stars
121
3 Stars
16
2 Stars
19
1 Star
30
90%of customers recommend this product.
(
540 out of
597)
Customer Reviews for Keurig - Rivo Single-Serve Brewer - Black
Posted by: Rhoezie
from San Diego
Gender:Female
Verified Purchase:Yes
I was so excited when I bought this machine, but I've had some struggles with it. The foaming feature did not work well. I had to push the foaming cup in and out sometimes more than 20 times to get it yo work. Keurig sent me another cup, but it didn't work any differently. Then they generously sent me s new machine. It turned out to be worse than first machine. In addition, now it's only warming up the milk instead of foaming. I'm now waiting for my third machine, hoping and praying it works better. I considered that the problem could be me, but it just shouldn't be that difficult to push the foaming cup in - once or maybe twice - and then push a bottom to start the foaming. I think Keurig is a great company and I really want this machine to work so I can tell all my friends.
Response from keurig.comBy Consumer Care, August 12, 2016
Oh no! This is not what we like to hear. We can certainly understand your frustration and would be happy to help resolve your issue. At your soonest convenience, please contact our consumer care team. We are available seven days a week from 7:00 am to Midnight, Est. and can be reached at 866-901-2739. We look forward to your call!
Written by a customer while visiting keurig.com
Customer Rating
4
The Rivo '
on August 19, 2016
Posted by: JAZ USA
from New york
Gender:Male
Bought this two years ago::: is still making a great espresso / capuchin..,
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Posted by: M Ks Homemade Country Coo
from Mechanic Falls, ME, United States
Gender:Female
Verified Purchase:Yes
I use this esspro machine in my restuarant due to the quality of the coffee pods, the ease of the machine where other esspreso machine are very expensive and complicated.
Customer service is amazing.
Customer service is amazing.
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Posted by: TF222
from Saugerties, NY, United States
Gender:Male
Verified Purchase:Yes
I bought my Rivo from Bed Bath and Beyond about two, maybe three months ago. I love it. I can make an iced caramel machiotto at homenow that rivals the one I get at starbucks.
The only problem I have is that Im on my third machine. The first one died two to three weeks in. I then waited two weeks for a replacement. That lasted about two more weeks. I got that replacement in two days. Each time it broke down there was a different reason. Both of which could not be troubleshot.
So its been an odd relationship.... Me and my Rivo. I equally love and hate it. I still gave it four stars because Keurig has responded to my calls for assistance quickly, efficiently, and without grief. When it is working, it works as well as I can imagine any home espresso machine ever working.
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Posted by: Hra50
from Miami, FL, United States
Gender:Male
Verified Purchase:Yes
I wasn't a coffee drinker until I bought a Rivo as a gift for my wife. I now have a cappuccino every morning. We like it so much that we bought a second machine for my daughters house so we can have coffee when we visit!
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
4
Great customer support
on December 13, 2016
Posted by: Lill
from Boston
Gender:Female
I love my RIVo brewer especially when we have company.
When I did have a problem with it, I got great support from customer service. It was a refreshing pleasant experience. I will be a forever Keurig customer knowing I will get great service.
When I did have a problem with it, I got great support from customer service. It was a refreshing pleasant experience. I will be a forever Keurig customer knowing I will get great service.
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
5
Rivo is worth the money
on December 29, 2016
Posted by: ikey
Gender:Female
consistent temperature, flavor, and foam. perfect.
Written by a customer while visiting keurig.com
Customer Rating
3
This product WAS worth the money (not so now)
on January 18, 2017
Posted by: CoMom
Gender:Female
Bought my Rivo back in 2015. Just learned today it was discontinued months after I purchased it. So now I cannot find RIVO pods to use with it, including from Keurig!! VERY DISAPPOINTED in Keurig. I would assume an AutoDelivery of Rivo pods would include some type of warning about stock dwindling, or the fact that the product is discontinued now!! So although I LOVED this product for the ONE year we got to use it, it is now pointless as I can't find Rivo pods to use with it. Looks like Starbucks Verismo system will now get my business as Keurig has no desire to keep items in stock for discontinued products. So sad as this was a great product...I guess cappuccinos makers are now being pushed aside in lieu of their new alcohol based systems. Immensely disappointed in Keurig.
No, I would not recommend this to a friend.
Response from keurig.comBy Consumer Care, January 20, 2017
Thank you for your review and feedback. We are working on replenishing our Rivo inventory. The estimated time of arrival is mid February. You can continue to purchase Rivo pods at select retailers and on Keurig.com. We expect Rivo pods to be available for at least the next three years. We apologize for any inconvenience this has caused. If you have any further questions, please feel free to contact Consumer Care at 1-866-901-2739, 7 days a week, 7:00 a.m. to Midnight EST.
Written by a customer while visiting keurig.com