Customer reviews from Western Digital
WD - My Cloud EX4100 16TB 4-Bay External Network Storage (NAS) - Black
Average customer rating
3.5
(4 Reviews)
Rating breakdown 4 reviews
5 Stars
2
4 Stars
0
3 Stars
0
2 Stars
2
1 Star
0
Customer Reviews for WD - My Cloud EX4100 16TB 4-Bay External Network Storage (NAS) - Black
Posted by: SpinStream
Verified Purchase:Yes
I do have experience with some other WD network drives, but not this one. I literally had this set up and working in about 10 minutes. The admin interface seems to have been improved in a few areas and I found it intuitive and most of the decisions were self-evident. I was looking for a drive array that has some expansibility and this looks like the right one, although I won't really know that until some time in the futre.
Written by a customer while visiting Western Digital
Posted by: Lancelot
Verified Purchase:Yes
Good when it works. Lots of issues with this transferring and sharing files amongst colleagues.
Response from Western DigitalBy SM OLS, April 5, 2022
Hello,
We are sorry to hear about your experience with WD My Cloud Expert Series EX4100 and thank you for taking out the time for providing your valuable feedback.
We would like to gather more information to isolate the issue so we request you kindly contact us directly over the call so that we can provide you the best customer experience.
All our products must pass our stringent quality standards before leaving our factory to be free from defects in materials and craftsmanship. We stand behind our products throughout the device's factory warranty period. Please contact us via the phone with reference to the review to ensure an overall good experience with Western Digital.
Need Help? Please see our "'Contact Us" page for information.
We are sorry to hear about your experience with WD My Cloud Expert Series EX4100 and thank you for taking out the time for providing your valuable feedback.
We would like to gather more information to isolate the issue so we request you kindly contact us directly over the call so that we can provide you the best customer experience.
All our products must pass our stringent quality standards before leaving our factory to be free from defects in materials and craftsmanship. We stand behind our products throughout the device's factory warranty period. Please contact us via the phone with reference to the review to ensure an overall good experience with Western Digital.
Need Help? Please see our "'Contact Us" page for information.
Written by a customer while visiting Western Digital
Customer Rating
2
Worked well for a little while but drives failing
on November 4, 2021
Posted by: lab-user
The EX4100 (16TB) was purchased as a storage for our lab and shared across multiple users and has worked well for about 2 years. But now one of the drives is failing despite never being moved.
Response from Western DigitalBy SM OLS Team, November 5, 2021
Hello,
We're sorry to hear about your user experience with the WD My Cloud EX4100 and appreciate your time for providing this review.
We were unable to locate you in our system with the information provided in the review. We want an opportunity to make this right and assist you directly to get your concern addressed by our next level of support.
All our products must pass our stringent quality standards before leaving our factory to be free from defects in materials and craftsmanship. We stand behind our products throughout the device's factory warranty period. Please contact us via the phone with reference to the review to ensure an overall good experience with Western Digital.
Need Help? Please see our "'Contact Us" page for information.
We're sorry to hear about your user experience with the WD My Cloud EX4100 and appreciate your time for providing this review.
We were unable to locate you in our system with the information provided in the review. We want an opportunity to make this right and assist you directly to get your concern addressed by our next level of support.
All our products must pass our stringent quality standards before leaving our factory to be free from defects in materials and craftsmanship. We stand behind our products throughout the device's factory warranty period. Please contact us via the phone with reference to the review to ensure an overall good experience with Western Digital.
Need Help? Please see our "'Contact Us" page for information.
Written by a customer while visiting Western Digital
Posted by: Two Wheeler
Verified Purchase:Yes
I just recently received a new EX4100 16 TB NAS. As i currently own a EX4 NAS which is very similar to the EX4100 thus making the setup very easy and quick. I use the NAS a a backup device for 6 pc's. The new unit is considerably faster. The EX4100 allows me to schedule a regular backup on all pc's in a "set it and forget it" manner. Very convenient and time saving. It is a very nice place for fifty+ years of pictures.
Written by a customer while visiting Western Digital