Customer reviews from Western Digital
WD - My Cloud Expert EX4100 4-Bay 0TB External Network Attached Storage (NAS) - Black
Average customer rating
3.8
(13 Reviews)
Rating breakdown 13 reviews
5 Stars
7
4 Stars
1
3 Stars
2
2 Stars
1
1 Star
2
0%of customers recommend this product.
(
0 out of
1)
Customer Reviews for WD - My Cloud Expert EX4100 4-Bay 0TB External Network Attached Storage (NAS) - Black
Posted by: FredC
Verified Purchase:Yes
I had the previous version for about 9 years without any real issues.
This one seems to work well and a bit faster.
The OS5 app works perfect too.
This one seems to work well and a bit faster.
The OS5 app works perfect too.
Written by a customer while visiting Western Digital
Posted by: Louis W
Verified Purchase:Yes
Reliable, easy, cost effective...can't really go wrong.
Written by a customer while visiting Western Digital
Customer Rating
1
Shared Folders Vanish . DO NOT TRUST !
on December 7, 2023
Posted by: BuyerName Hidden
I used this MyCloud for over a year. And setup 4 shares. (customers, media, backup, storage) I removed "storage" and it deleted the customers folder. yes, after it asked twice "are you sure you want to delete STORAGE"
Tech support was no help. apparently it's a common problem. I demonstrated this to tech support. made a new share "NEW-SHARE" picked delete NEW-SHARE and my MEDIA folder vanished.
Tech support was like "Oops Sorry , hope you had backups"
=(
That's the sole reason I bought this ..was to have backups.
=(
That's the sole reason I bought this ..was to have backups.
No, I would not recommend this to a friend.
Response from Western DigitalBy SM OLS, December 12, 2023
Hello,
We're sorry to hear about your user experience with WD My Cloud Expert Series EX4100 Hard Drive and appreciate your time for providing the review.
We are extremely sorry for the inconvenience. This is not the service we ever want for our customers, this usually never happens. Please allow us to make it correct for you, You could raise a concern ticket in brief with possible screenshots on the given link, the customer support team get back to you in a earliest possible time . Please refer to the link mentioned: https://support-en.wd.com/app/ask/session/
All our products must pass our stringent quality standards before leaving our factory to be free from defects in materials and craftsmanship. We stand behind our products throughout the device's factory warranty period. We would appreciate the opportunity to assist you further. You can contact us by phone below and provide your details.
Need Help? Please see our "'Contact Us" page for information.
We're sorry to hear about your user experience with WD My Cloud Expert Series EX4100 Hard Drive and appreciate your time for providing the review.
We are extremely sorry for the inconvenience. This is not the service we ever want for our customers, this usually never happens. Please allow us to make it correct for you, You could raise a concern ticket in brief with possible screenshots on the given link, the customer support team get back to you in a earliest possible time . Please refer to the link mentioned: https://support-en.wd.com/app/ask/session/
All our products must pass our stringent quality standards before leaving our factory to be free from defects in materials and craftsmanship. We stand behind our products throughout the device's factory warranty period. We would appreciate the opportunity to assist you further. You can contact us by phone below and provide your details.
Need Help? Please see our "'Contact Us" page for information.
Written by a customer while visiting Western Digital
Customer Rating
5
So far so good!
on October 4, 2021
Posted by: CaymanDiver
I have four of the EX4100 series NAS devices in use and so far they have been quite reliable. The first one was put in place around January of 2019, the second around April of 2019, the third in December of 2019, and the most recent in February of 2020. I try to keep the firmware updated and so far they have performed quite well. For the most part they are all used for archival and backup purposes. In one client installation it is used for primary shared file storage (frequent reads/writes) but is also backed up nightly.
Written by a customer while visiting Western Digital
Customer Rating
3
I love it, but...
on November 25, 2022
Posted by: Skeleton
Implemented this NAS last March 30 in our home office. All good until it failed with 'Power Supply Failure' three times late September. Wd wanted to replace with 'reconditioned' one, I insisted on a new one. Replacement arrived 2 weeks later obviously used. Meantime I discovered mine works if I don't use my surge protector. And a caution:. This device is discontinued and no longer supported. Tech support could not figure out the problem. I returned the replacement and kept mine. I have mine loaded with 22tb of data and system backups, and I'm a bit nervous.
Response from Western DigitalBy SM OLS, November 25, 2022
Hello,
We're sorry to hear about your user experience with the WD My Cloud Expert Series EX4100 and appreciate your time for providing this review.
We were unable to locate you in our system with the information provided in the review therefore we request you give us a call so that we can gather more information to isolate the issue and provide an appropriate resolution. We'd be happy to help.
All our products must pass our stringent quality standards before leaving our factory to be free from defects in materials and craftsmanship. We stand behind our products throughout the device's factory warranty period. Please contact us via the phone with reference to the review to ensure an overall good experience with Western Digital.
Need Help? Please see our "'Contact Us" page for information.
We're sorry to hear about your user experience with the WD My Cloud Expert Series EX4100 and appreciate your time for providing this review.
We were unable to locate you in our system with the information provided in the review therefore we request you give us a call so that we can gather more information to isolate the issue and provide an appropriate resolution. We'd be happy to help.
All our products must pass our stringent quality standards before leaving our factory to be free from defects in materials and craftsmanship. We stand behind our products throughout the device's factory warranty period. Please contact us via the phone with reference to the review to ensure an overall good experience with Western Digital.
Need Help? Please see our "'Contact Us" page for information.
Written by a customer while visiting Western Digital
Customer Rating
5
Fast, easy and reliable NAS
on June 29, 2021
Posted by: Anonymous
Transfer speeds are great on my gigabit network. The NAS is easy to set up and functions like a regular network drive. Availability is also great, mine hasn't crashed so far in over a year. WD keeps pushing out firmware updates to keep the device secure. One very helpful and smart feature is the built-in recycle bin. Files you delete from the NAS end up there if you enable it, thus eliminating the risk of accidentally permanently deleting important files from your network drives.
Written by a customer while visiting Western Digital
Posted by: Anonymous
Verified Purchase:Yes
Took too long to ship out product. Received a bad unit and they weren't able to replace fast enough so just requested a refund and purchased elsewhere.
Response from Western DigitalBy SM OLS, March 14, 2022
Hello,
We're sorry to hear about your user experience with the WD My Cloud Expert Series EX4100 and appreciate your time for providing this review.
We were unable to locate you in our system with the information provided in the review. We want an opportunity to make this right and assist you directly to get your concern addressed by our next level of support.
All our products must pass our stringent quality standards before leaving our factory to be free from defects in materials and craftsmanship. We stand behind our products throughout the device's factory warranty period. Please contact us via the phone with reference to the review to ensure an overall good experience with Western Digital.
Need Help? Please see our "'Contact Us" page for information.
We're sorry to hear about your user experience with the WD My Cloud Expert Series EX4100 and appreciate your time for providing this review.
We were unable to locate you in our system with the information provided in the review. We want an opportunity to make this right and assist you directly to get your concern addressed by our next level of support.
All our products must pass our stringent quality standards before leaving our factory to be free from defects in materials and craftsmanship. We stand behind our products throughout the device's factory warranty period. Please contact us via the phone with reference to the review to ensure an overall good experience with Western Digital.
Need Help? Please see our "'Contact Us" page for information.
Written by a customer while visiting Western Digital
Posted by: Simon
Verified Purchase:Yes
HDD installation and initial startup went fine , but I am unable to add accounts other than the Admin. Any invites sent to other users fail. Even though I send the invite via e-mail, when they click the link they get an error message saying their request to join is rejected by admin.
Response from Western DigitalBy SM OLS, April 14, 2022
Hello,
We're sorry to hear about your user experience with WD My Cloud Expert Series EX4100 and appreciate your time for providing the review.
We would like to directly work with you to gather more details about the issue so that we can provide appropriate resolution or we would request you to open a support ticket with brief query. Please refer to the link mentioned:https://support-en.wd.com/app/ask/session/
All our products must pass our stringent quality standards before leaving our factory to be free from defects in materials and craftsmanship. We stand behind our products throughout the device's factory warranty period. Please contact us via the phone to ensure an overall good experience with Western Digital. We'd be happy to help.
Need Help? Please see our "'Contact Us" page for information.
We're sorry to hear about your user experience with WD My Cloud Expert Series EX4100 and appreciate your time for providing the review.
We would like to directly work with you to gather more details about the issue so that we can provide appropriate resolution or we would request you to open a support ticket with brief query. Please refer to the link mentioned:https://support-en.wd.com/app/ask/session/
All our products must pass our stringent quality standards before leaving our factory to be free from defects in materials and craftsmanship. We stand behind our products throughout the device's factory warranty period. Please contact us via the phone to ensure an overall good experience with Western Digital. We'd be happy to help.
Need Help? Please see our "'Contact Us" page for information.
Written by a customer while visiting Western Digital