Customer reviews from kitchenaid.com
KitchenAid - 4.7 Cu. Ft. Double-Drawer Refrigerator
Average customer rating
3.2
(25 Reviews)
Rating breakdown 25 reviews
5 Stars
8
4 Stars
3
3 Stars
5
2 Stars
3
1 Star
6
57%of customers recommend this product.
(
12 out of
21)
Customer Reviews for KitchenAid - 4.7 Cu. Ft. Double-Drawer Refrigerator
Customer Rating
1
Ice Buildup
on June 22, 2026
Posted by: Branpera
The fridge keeps filling completely up with ice blocking the fan and building up in the back so the fridge cannot close.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy Social Team, Consumer Care, June 23, 2026
Thank you for sharing your experience with us. We apologize for the concerns that you are experiencing with ice build up in your KitchenAid® Refrigerator/Freezer Drawer and would like the opportunity to see if we can help. Please feel free to connect with us using any of the options below:
Facebook: https://www.facebook.com/KitchenAid
Instagram: https://www.instagram.com/kitchenaidusa/
Live Chat: https://www.kitchenaid.com/service-and-support.html# (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-422-1230 (Monday - Friday, 8 AM - 6 PM ET)
When reaching out on Social Media (Facebook or Instagram), please reference the case number #979579.
We’re looking forward to hearing from you.
Marie Q
Facebook: https://www.facebook.com/KitchenAid
Instagram: https://www.instagram.com/kitchenaidusa/
Live Chat: https://www.kitchenaid.com/service-and-support.html# (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-422-1230 (Monday - Friday, 8 AM - 6 PM ET)
When reaching out on Social Media (Facebook or Instagram), please reference the case number #979579.
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting kitchenaid.com
Customer Rating
1
ice marker has design flaw
on December 2, 2023
Posted by: Chipstander
The ice level can not be adjusted that I know of and it continues to make too much ice so that the door is unable to close and ice cubes fall into the back of the unit. Ice melted and buckled our wood flooring.
Response from kitchenaid.comBy KitchenAid Team, December 7, 2023
Hi Chipstander,
We value your time and would like to look into the concerns with your Refrigerator. Please reach out to us directly via Facebook https://www.facebook.com/KitchenAid or Instagram https://www.instagram.com/kitchenaidusa/. You may also email directly by visiting https://www.kitchenaid.com/resources/contact-us.html. When responding, please include your contact and model/serial information, and reference Review ID # 275872088.
We look forward to speaking with you.
Marie Q
We value your time and would like to look into the concerns with your Refrigerator. Please reach out to us directly via Facebook https://www.facebook.com/KitchenAid or Instagram https://www.instagram.com/kitchenaidusa/. You may also email directly by visiting https://www.kitchenaid.com/resources/contact-us.html. When responding, please include your contact and model/serial information, and reference Review ID # 275872088.
We look forward to speaking with you.
Marie Q
Written by a customer while visiting kitchenaid.com
Customer Rating
1
Ice Maker does not work
on August 7, 2023
Posted by: Walker2022
from Phila, PA
I set this up in Mid July, 2023. It made ice the first 24 hours and then stopped making ice. Service came out first week of August and said there was a kink in water line but he still needed to replace ice maker! He supposedly fixed kink. Well, there was still no ice and no kink in line. Now I'm waiting on a new ice maker for a newly bought product! By the time service comes out, I will probably be past my return date. I would rather have another one without the icemaker. Such a waste of money. Very disappointed. I usually love Kitchen Aid products. Totally not worth the price.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy KitchenAid Team, Consumer Care, August 9, 2023
Thank you for sharing your experience with us, Walker2022. We apologize for the concerns that you are experiencing with your Refrigerator and would like the opportunity to see if we can help. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/KitchenAid or Direct Message on Instagram at https://www.instagram.com/kitchenaidusa/. When responding please include your contact information and reference Case # 368978.
We look forward to speaking with you.
Marie Q
We look forward to speaking with you.
Marie Q
Written by a customer while visiting kitchenaid.com
Customer Rating
2
Looks great but items break easily
on February 9, 2023
Posted by: Nelay
from Charlottesville va
[This review was collected as part of a promotion.] Six months after we bought this the ice maker arm broke off. Love the look and function but concerned about the quality.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy KitchenAid Team, Customer Care, February 13, 2023
Thank you for sharing your experience with us, Nelay. We apologize for the concerns that you are experiencing with your Refrigerator and would like the opportunity to see if we can help. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/KitchenAid or Direct Message on Twitter @KitchenAidCare. When responding please include your contact information and reference Case #256841.
We look forward to speaking with you.
Marie Q
We look forward to speaking with you.
Marie Q
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Looks great
on November 11, 2021
Posted by: iversoncorwn
from Minneapolis
[This review was collected as part of a promotion.] Nice addition to our kitchen. Very clean. Wife is very happy
Written by a customer while visiting kitchenaid.com
Customer Rating
3
Broken icemaker
on April 22, 2021
Posted by: Coffee bar fridge
from Uxbridge, Ontario
(This review was collected as part of a promotion.) Loved this small fridge/ freezer for our coffee bar but the Ice maker stopped working right before the end of year 2.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy THOMPA16, CA SOCIAL CARE , April 26, 2021
Hello, Coffee bar fridge!
We are so very sorry to hear that your refrigerator/freezer drawer stopped working. Thank you for taking the time to reach out to us with your concerns. We understand that it is upsetting to have an appliance fail to meet your expectations and needs, and we sincerely apologize for that happening to you. You are a valued Kitchenaid customer and we want to help you! Please email us at canadasocial@kitchenaid.com with the model number, serial number, your best contact number, and review ID 244939074. We look forward to hearing from you and hope you have a fantastic day! Thank you, - Andrea
We are so very sorry to hear that your refrigerator/freezer drawer stopped working. Thank you for taking the time to reach out to us with your concerns. We understand that it is upsetting to have an appliance fail to meet your expectations and needs, and we sincerely apologize for that happening to you. You are a valued Kitchenaid customer and we want to help you! Please email us at canadasocial@kitchenaid.com with the model number, serial number, your best contact number, and review ID 244939074. We look forward to hearing from you and hope you have a fantastic day! Thank you, - Andrea
Written by a customer while visiting kitchenaid.com
Customer Rating
3
Very handy
on August 19, 2020
Posted by: Sharon2500
from Winnipeg
(This review was collected as part of a promotion.) I like the drawer idea but wish I could remove divider in Center of drawer to enable placing wider dishes
Also wish freezer drawer would have optional ice maker - takes a lot of room especially if I don’t use it !
Also wish freezer drawer would have optional ice maker - takes a lot of room especially if I don’t use it !
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
2
Some design issues
on January 21, 2020
Posted by: Lee the Consumer
from Westchester County, NY
I've had it for about 3 weeks. On the plus side, it was more reasonably priced than competitors. It is working just fine. I have two complaints. First, the doors are easily left open, and closing one door may inadvertently result in the other door opening slightly. In a great example of dumb technology, the darn thing beeps when the door is open. I wish the designers had simply put in magnets or springs to insure the doors shut and stayed shut. I don't want it to instead constantly (yes, every day or so) remind me of its design failings! Also, the ice maker takes up a huge amount of space. You can easily turn off ice making and reclaim a bit of that space where the ice tray would go, but it would be nice to be able to remove the ice maker itself, so that the rest of the space could be reclaimed.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy Benneaj, Social Care, January 22, 2020
Hi Lee the Consumer. At KitchenAid, we manufacture several different models with various features, and it is only through feedback from customers like yourself that we are able to provide feedback to our engineers. Our managers and engineers do regularly review our files, to look for areas in which we can improve our products. If you have any further concerns please reach out to us directly at 1-800-422-1230, via Facebook https://www.facebook.com/KitchenAid/ or Twitter @KitchenAidCare.
Written by a customer while visiting kitchenaid.com