Customer reviews from lg.com
LG - 18,000 BTU Window Air Conditioner
Average customer rating
3.5
(11 Reviews)
Rating breakdown 11 reviews
5 Stars
6
4 Stars
1
3 Stars
0
2 Stars
0
1 Star
4
64%of customers recommend this product.
(
7 out of
11)
Customer Reviews for LG - 18,000 BTU Window Air Conditioner
Customer Rating
1
JUNK !
on April 24, 2019
Posted by: yousuck
It could blow cold but something is is telling it not to. Less than a year in operation.
No, I would not recommend this to a friend.
Response from lg.comBy Chris, Customer Service, April 24, 2019
We hate to see you are unhappy with the performance of your air conditioner. You can troubleshoot issues with the cooling ability of the air conditioner from the following help library article: http://www.lg.com/us/support/product-help/CT10000014-1342109440312-not-cooling If you are in need of any assistance, have questions, or would just like to see our helpful tips, check us out on Twitter @LGUSSupport ^CP
Written by a customer while visiting lg.com
Customer Rating
1
Poor Quality
on July 31, 2018
Posted by: Levi63
from IN
The compressor runs even when the unit is off. No replacement parts are available.
No, I would not recommend this to a friend.
Quality
1
Features
3
Value
1
Response from lg.comBy Amber, Customer Service, August 2, 2018
Hi Levi63, sorry to hear your A/C is not running correctly. If you have not contacted LG in regards to the issue, please give us a call at 1-800-243-0000 or drop us a line on Twitter at @LGUSSupport or on Facebook at https://www.facebook.com/LGUSSupport/ when you are with the unit. ^AC
Written by a customer while visiting lg.com
Customer Rating
1
eldon greer
on July 18, 2016
Posted by: rustlys
from Lebanon, MO, United States
[This review was collected as part of a promotion.] yes my air cond is not working it worked 4 . 2 weeks and not sended and its hot here in missouri waiting 4 weeks 4 parts and no air
No, I would not recommend this to a friend.
Quality
1
Features
1
Value
1
Written by a customer while visiting lg.com
Customer Rating
5
Performs as well or better than my previous LG A/C
on July 9, 2016
Posted by: Bubba2u
from Orange Park, Fl
[This review was collected as part of a promotion.] Bought a little over a month ago, to replace almost the identical model I had installed 8 years ago. Better energy rating, cools really well especially now during N.E. Floridas' seemingly endless string of heat waves. My 1250 sq. ft home stays cool because I close off 3 rooms we seldom use anyway, bedroom and Mancave have their own 5000 btu a/cs. This new model used a different freon than the old one, has a red dirty filter warning light, and a lift out filter...no having to open a front grill which with a little age begins to rattle, buzz and vibrate. The cost was about the same as the LG unit from 8 yrs ago. The factory warranty isn't nearly as good as in years past so I purchased a 3 yr extended warranty. Over the years the old LG unit had to be recharged, the outside coils replaced and a new compressor installed...all on warranties, never cost me a dime. I run this a/c 24/7 from the last of April to the end of October most years only shutting off for bad storms or vacations.
Pros: Performance, Quality
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Customer Rating
5
Economical and good quality
on July 6, 2016
Posted by: acmurr
from Bakersfield, CA, United States
[This review was collected as part of a promotion.] I bought this unit because the central system was costing us so much money, and it the unit ran day and night. It still didn't cool the 950 square feet of living space, back bedrooms weren't cool. This unit, LG, was place in the dinning room window, and with the aid of a couple fans cools the entire living space. It has a energy saver, so I set the temp. and it turns off/on costing me 1/3 of the price the central air conditioner cost. Until I can fix the central air this LG is our main source of conditioning, and I will always keep this unit as a back up. The front grill was a challenge, but once it was put on securely it stays in place. No water drip at all, or its so little it evaporates before I can notice. 110 degree weather and the unit works terrific.
Pros: Features/Settings, Performance, Quality, easy to use
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Customer Rating
1
poorly manufactured
on June 2, 2016
Posted by: rich b
from New Jersey, United States
[This review was collected as part of a promotion.] poor quality control, parts are not checked for fit, front grille assembly does not stay on steel box housing, keeps popping off, had to use tape to keep it in place
No, I would not recommend this to a friend.
Quality
1
Features
1
Value
3
Written by a customer while visiting lg.com
Customer Rating
4
Great at Cooling the Living Room
on September 1, 2015
Posted by: Cool Cat
from New York City, NY
This a/c is great at cooling the living room and the dining room and it is also quiet at low fan speed. The only thing I don't like about the a/c is that it drips a lot of water in the back. I have to put a bucket down to catch the water leaking from the a/c. Within two hours, the a/c drips almost a gallon of water. The a/c repair man said this is normal with the new energy star a/c. I would have given this 5 stars if not for the dripping water.
Pros: Style/Design, Performance, easy to use, Features/Settings, Quality
I would recommend this to a friend!
Quality
4
Features
5
Value
5
Written by a customer while visiting lg.com
Customer Rating
5
the ac is great
on August 10, 2015
Posted by: Djrich
from Buckeye, AZ, USA
I installed on 7/30/15 the house is a 1100 square ft home. Its in the living room cools the area great. Only thing is if front grill is not on right it will cause the fan on high speed to make a noise, just re-install front grill correct and the noise is gone. Also wish there was a wire grill on back side of ac unit to protect fins. Cool great I will by another one in the future.
Pros: Quality
I would recommend this to a friend!
Quality
4
Features
5
Value
4
Written by a customer while visiting lg.com