Customer reviews from lg.com
LG - 12,000 BTU Window Air Conditioner and 11,200 BTU Heater
Average customer rating
3.7
(7 Reviews)
Rating breakdown 7 reviews
5 Stars
3
4 Stars
2
3 Stars
0
2 Stars
1
1 Star
1
75%of customers recommend this product.
(
3 out of
4)
Customer Reviews for LG - 12,000 BTU Window Air Conditioner and 11,200 BTU Heater
Customer Rating
1
Dissapointed
on July 26, 2019
Posted by: EugeneJ
from Houston, Texas
I bought this window A/C unit for my apartment in July of 2018. Before 1 year of use, it started to make this loud buzzing sound that will not let you sleep at night. Unfortunately the noise was so unbearable that i had to buy another a/c unit that I didnt have the money to spend on. Poor quality of internal parts.
No, I would not recommend this to a friend.
Quality
1
Features
1
Value
1
Response from lg.comBy Chris, Customer Service, July 29, 2019
There are many factors that could cause your air conditioner to be noisy such as shipping damage or installation or room acoustics. We have a help library article that addresses some of the noises you may experience from your air conditioner: http://www.lg.com/us/support/product-help/CT10000014-1340892366193-knocking If you are in need of any assistance, orhave additional questions, you can contact our Customer Support by any of the below options:
Phone: 1-800-243-0000
Live Chat: https://www.lg.com/us/support/chatbot
Email: https://www.lg.com/us/support/email-appointment
Facebook Messenger: https://www.facebook.com/LGUSA/
Twitter: @LGUSSupport
The LG Community Forum is also a great resource for getting help from other LG customers: https://lgcommunity.us.com/
Phone: 1-800-243-0000
Live Chat: https://www.lg.com/us/support/chatbot
Email: https://www.lg.com/us/support/email-appointment
Facebook Messenger: https://www.facebook.com/LGUSA/
Twitter: @LGUSSupport
The LG Community Forum is also a great resource for getting help from other LG customers: https://lgcommunity.us.com/
Written by a customer while visiting lg.com
Customer Rating
5
Super Product!
on September 30, 2016
Posted by: The Hawk
from Milwaukee, Wisconsin
[This review was collected as part of a promotion.] Easy to use, smart modern no-nonsense design! Works great! Will cool a large livikng room and adjacent dining room. Will also heat the immediate area in front of it and slowly heat the entire large area. Quiet operation, more quiet than the unit it replaces. Remote is simple and easy to operate, and it is worth whatever effort needed to provide the 240 Volt AC, 20 Amp power it requires. Well done! May order another one soon!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Customer Rating
2
Heater failed
on July 7, 2020
Posted by: Troublemaker
from Kansas City MO
I bought two of these five years ago. I use them when working in my shop, so it isn't like they get constant use.
The first one lost part of the temperature display digit in a couple of months. The second quit heating last winter. Difficult to disassemble, the heating element is fine, one of the failsafes failed.
Won't be buying another, quality isn't good and service life is too short.
Quality
2
Features
3
Value
3
Response from lg.comBy ^DLI, LGE Social Media, July 23, 2020
This is not the quality we expect from our products. We are sorry to hear that your unit is not functioning as designed. Understandably this is frustrating. LG absolutely cares and we confidently stand behind our products. We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. We apologize for any inconvenience this caused. ^Daphane
Written by a customer while visiting lg.com
Customer Rating
4
Good for the price
on August 10, 2015
Posted by: smokeyly
from Commerce, TX, USA
Perfect size -not this huge unit protruding from house. This unit was installed in the wall -extremely easy installation. Has a rattle when you place fan speed on 'hi' and overall operation is louder than expected but still more quite than the unit it replaced. Haven't tried the heater yet, will update if possible.
Pros: easy to use, eer
I would recommend this to a friend!
Quality
4
Features
5
Value
4
Written by a customer while visiting lg.com
Customer Rating
4
great new feature is the thermostat control,
on December 16, 2015
Posted by: on time
from Los Angeles, CA, United States
i installed this unit 2 1/2 months ago, to replace a similar unit by LG (which lasted approximately 5 years)
one major issue is once the unit reaches the desire temperature setting there is a
rattle within the unit. very annoying sound
rattle within the unit. very annoying sound
Pros: easy to use, Features/Settings, Quality
I would recommend this to a friend!
Quality
3
Features
4
Value
4
Written by a customer while visiting lg.com
Customer Rating
5
Energy and money saving workhorse
on September 23, 2017
Posted by: Thawing and Angry
from San Antonio, TX, United States
[This review was collected as part of a promotion.] This is the only AC/Heat unit in a 420 sf vacation rental I own/operate. My guests often forget to turn it off as they explore the city for the day, yet my bills are low. The only downside is that the filter is hard to clean, and it's tedious work to clean the air vent panel of dust.
Pros: Performance
I would recommend this to a friend!
Quality
4
Features
5
Value
5
Written by a customer while visiting lg.com
Customer Rating
5
Love it
on September 19, 2024
Posted by: Dfick
[This review was collected as part of a promotion.] The air conditioner is super xx cold at 75 degrees and the heat works perfectly
Response from lg.comBy LG, March 19, 2026
Hello! We appreciate you sharing the great feedback! It’s awesome to hear your LG air conditioner is keeping things super cold even at 75 degrees — that’s the kind of performance that makes a real difference. And knowing the heat function is working perfectly too means you’re covered year‑round! For more feedback or questions, please send us an email at lgdigitalcare@lg.sprinklrsupport.com. Thanks for choosing LG! #LifesGood ^James
Written by a customer while visiting lg.com