Customer reviews from frigidaire.com
Frigidaire - 20.5 Cu. Ft. Top-Freezer Refrigerator - Ebony
Average customer rating
4.1
(294 Reviews)
Rating breakdown 294 reviews
5 Stars
127
4 Stars
103
3 Stars
33
2 Stars
17
1 Star
14
81%of customers recommend this product.
(
230 out of
284)
Customer Reviews for Frigidaire - 20.5 Cu. Ft. Top-Freezer Refrigerator - Ebony
Customer Rating
1
only lasted 7 weeks
on October 15, 2016
Posted by: Cjaimjumped
from California USA
[This review was collected as part of a promotion.] after less than 2 months it started to fail. Freezer items thawed out and was useless. Over a month now and still without refrigerator. so far 2 diffrent repairmen have came and looked at it. 2 diffrent opinions and still waiting to hear back from them. Am I disappointed, yes I am.
No, I would not recommend this to a friend.
Response from frigidaire.comBy Ruth, Social Media, October 21, 2016
Cjaimjumped, I regret that you had to have a service call so quickly and unexpectedly. I can certainly understand how you may find your experience to be frustrating and an inconvenience. Please reconnect with us and let us know what is happening, so we can have a record of all service provided and what the resolution was. You can contact our Customer Engagement Center at 706-860-4110 or 888-203-1389. The hours for the CEC are 8am to 8pm Monday through Friday and Saturday 8am to 6pm EST. Your friendly Frigidaire lady, Ruth
Written by a customer while visiting frigidaire.com
Customer Rating
3
Okay but loud
on May 6, 2015
Posted by: Laura N
from Michigan, United States
We have had this fridge for a few weeks. I love the space and the use of shelving and drawers, but it is very loud and makes all sorts of moaning and groaning noise. Because of this and some damage upon delivery, I am having the store we bought it from come out to look at it. May send it back.
No, I would not recommend this to a friend.
Response from frigidaire.comBy Theresa, Online Outreach Specialist, June 16, 2015
Hi there Laura! We want to first welcome you to our Frigidaire family and express our appreciation for purchasing our appliances. I want to personally thank you for sharing your important quality and design concerns. Your voice matters to us as we constantly strive to be the best home appliance company in North America. We have reached out to you personally to review your concerns and answer any questions you might have regarding your refrigerator’s noise concerns. We look forward to your response. Thank you again, Theresa Online Outreach Specialist
Written by a customer while visiting frigidaire.com
Customer Rating
3
Looks great. Some cheap materials
on July 17, 2015
Posted by: snyoung
from Chicago, IL, United States
I like the traditional look and the stainless looks great. However, plastic drawers are cheap and look like they might break easily. No center support for bottom shelf. Shelves on door are thin plastic, slightly warped where they attach to the door, and can fall off when bumped.
I would recommend this to a friend!
Written by a customer while visiting frigidaire.com
Customer Rating
4
Great Updated Look in the Kitchen
on July 19, 2015
Posted by: Lois712
from Fairfield, CA, United States
Looks nice in the kitchen. Easy to organize and find food. Is a touch noisier than my former refrigerator, but still o.k.
I would recommend this to a friend!
Written by a customer while visiting frigidaire.com
Customer Rating
4
Large interior
on August 18, 2015
Posted by: Mark 22
from Central Pa
Nice refrigerator. The only negative is the door storage retainers are flimsily and come off at times
I would recommend this to a friend!
Written by a customer while visiting frigidaire.com
Customer Rating
2
lots of noise, one shelf less , no ice rack
on September 24, 2015
Posted by: horselittlebit
from Boulder Creek, CA, United States
lots of noise, less shelves, no ice bin or metal shelf rack for ice trays
No, I would not recommend this to a friend.
Written by a customer while visiting frigidaire.com
Customer Rating
1
Handles Break Easily
on November 18, 2015
Posted by: mcse9073
from Where Ever
Have replaced several so far.
Very cheap product.
Do not recommend.
Very cheap product.
Do not recommend.
No, I would not recommend this to a friend.
Response from frigidaire.comBy Theresa, Online Outreach Specialist, November 21, 2015
Hey mcse9073! In reviewing your file, it does appear we able to resolve your handle concerns. Please feel free to reconnect with us should you have any additional questions or concerns. -Kind Regards, Theresa
Written by a customer while visiting frigidaire.com
Customer Rating
1
I am so disappointed in this refrigerator.
on December 13, 2015
Posted by: Gailie
from Manchester, NH, United States
This refrigerator is made from the cheapest materials that I have ever seen. It's interior is small and inconvenient. I should put it in my basement as a second fridge. There is not one day that goes by that I don't comment on how much I dislike it!
No, I would not recommend this to a friend.
Response from frigidaire.comBy Derrick , Online Outreach Representative, January 10, 2016
Hey, Gailie! Thank you for taking the time to share your thoughts and concerns on your Frigidaire Top Freezer Refrigerator. We appreciate your feedback and comments. We want to personally thank you for reviewing and rating our refrigerator. Your rating is greatly appreciated and fundamental in improving our quality and design. Please contact us directly for any assistance or questions concerning your new refrigerator. Thanks again for choosing Frigidaire for your home. –Best, Derrick
Written by a customer while visiting frigidaire.com