Customer reviews from frigidaire.com
Frigidaire - 18.1 Cu. Ft. Top-Freezer Refrigerator - White
Average customer rating
3.9
(185 Reviews)
Rating breakdown 185 reviews
5 Stars
73
4 Stars
68
3 Stars
17
2 Stars
10
1 Star
17
83%of customers recommend this product.
(
149 out of
180)
Customer Reviews for Frigidaire - 18.1 Cu. Ft. Top-Freezer Refrigerator - White
Customer Rating
1
Inadaquate Cooling
on October 15, 2015
Posted by: albaer
from Beach Lake, PA, United States
The delivery man set the controls at half cool which he said was the norm. I had put 6 48oz ice creams in the freezer and when I went to take one out a couple of days later they were all mushy. I checked the temps with thermometers checked against a clinical thermometer and found the top at 20 and the bottom at 45. I gradually raised the settings over a couple days to the max which brought the top to 15 and the bottom to 41. After that I watched the temps constantly finding that there is a huge swing in both compartments. Apparently the thermostat may be the culprit, since the bottom ranges from 38 to 43 and the top from 5 to 22 depending on the point in the sensing cycle. On max cool these temps are still not cold enough. The serviceman was unsure of the problem but has ordered a couple of parts to replace.
No, I would not recommend this to a friend.
Response from frigidaire.comBy Derrick , Online Outreach Representative, October 18, 2015
Hi, albaer! Thank you for your feedback on your Frigidaire Top Freezer Refrigerator. We appreciate your comments and time. I'm hopeful our Authorized Service Providers will be able to pinpoint the issue with your temperature controls. If you have any additional issues or concerns, please give us a call directly.–Kindly
Written by a customer while visiting frigidaire.com
Customer Rating
2
Somewhat disapointing
on October 23, 2015
Posted by: Nevin
from CT, United States
The unit needs some help.
freezer goes to 25 below. freezes vodka and can't eat the ice cream .....
2nd visit from repairman and now we're waiting for a new thermostat. I think it's going on 3 weeks. The up side it's keeping our food cold unlike the one we had that broke!
freezer goes to 25 below. freezes vodka and can't eat the ice cream .....
2nd visit from repairman and now we're waiting for a new thermostat. I think it's going on 3 weeks. The up side it's keeping our food cold unlike the one we had that broke!
Response from frigidaire.comBy Derrick , Online Outreach Representative, December 3, 2015
Hi, Nevin! Thank you for taking a moment to share your thoughts and concerns on your Frigidaire Top Freezer Refrigerator. We appreciate your feedback and comments. I am optimistic our authorized service providers will be able to get your refrigerator back into optimal performance. Please contact us directly for any further assistance. Thanks again, for choosing the Frigidaire Brand family. –Best Regards, Derrick
Written by a customer while visiting frigidaire.com
Customer Rating
4
Refrigerator
on January 21, 2016
Posted by: BarbR
from California, United States
Replaced an older refrigerator. Like but I do miss the ice maker feature.
I would recommend this to a friend!
Written by a customer while visiting frigidaire.com
Customer Rating
1
leaks inside my fridge
on May 28, 2020
Posted by: AmyG88
[This review was collected as part of a promotion.] This fridge came installed in my mobile home 3 years ago. There is a styrofoam piece behind the temperature control inside the fridge, just below the freezer. Water pools in that area and leaks 1-2 cups of water a day. It leaks out where my fingers are in the back. No idea if that styrofoam should be there or why it leaks so much.
Response from frigidaire.comBy Online Outreach Specialist, June 8, 2020
Hello, AmyG88!
Thanks for your feedback. We are not pleased to hear you are experiencing issues with your refrigerator. We would love to help research available resolution options we may have available however, I couldn’t locate an account with the information you have provided. If you need further assistance, feel free to chat with us at Frigidaire.com or contact us by phone at 877-435-3287. Our Customer Care and Live Chat teams are available Monday through Friday from 8:30 am-8 pm EST.
-Bianca
Thanks for your feedback. We are not pleased to hear you are experiencing issues with your refrigerator. We would love to help research available resolution options we may have available however, I couldn’t locate an account with the information you have provided. If you need further assistance, feel free to chat with us at Frigidaire.com or contact us by phone at 877-435-3287. Our Customer Care and Live Chat teams are available Monday through Friday from 8:30 am-8 pm EST.
-Bianca
Written by a customer while visiting frigidaire.com
Customer Rating
3
Smaller... with fewer features than old fridge
on August 26, 2015
Posted by: havril
from San Francisco, CA, United States
Alas, new fridge lacks features my old one had. Not enough door storage. Bins are too shallow & suspended cooler drawer is missing. Loud.
No, I would not recommend this to a friend.
Response from frigidaire.comBy Derrick , Online Outreach Representative , September 14, 2015
Hello, havril! Thank you for your feedback. With your new high-efficiency refrigerator it may make unfamiliar sounds. These are all normal sounds and soon will become familiar to you. They also indicate your appliance is operating as designed. Hard surfaces, such as vinyl or wood floors, walls, and kitchen cabinets may make sounds more noticeable. Modern, high-efficiency compressors operate much faster than older models. The compressor may have a high-pitched hum or pulsating sound. If the noise becomes louder, please contact us directly. Thanks again for choosing Frigidaire. – Best Regards
Written by a customer while visiting frigidaire.com
Customer Rating
3
OK overall
on January 14, 2016
Posted by: Curtis E
from Keene, NY, United States
This refrigerator works well. There are a few features that I wish it had, but doesn't, like a light in the freezer and front height adjustment feet or wheels. I'm not sure if the second of these issues isn't a function of getting it at a low price from a big box store... The only problem so far has been a broken handle which Frigidaire promptly replaced. This may also have been the big box delivery hacks over-tightening the screws which then stressed the plastic so I don't blame the design on that.
I would recommend this to a friend!
Response from frigidaire.comBy Derrick , Online Outreach Representative, January 26, 2016
Hello, Curtis E.
Welcome to the Frigidaire family. Thank you for choosing our Frigidaire Top Freezer Refrigerator and your feedback. We appreciate your comments and the continuing support of our Frigidaire Brand. Good idea about the light in the freezer. Also, I am happy to hear our Frigidaire Specialists were able to assist with a replacement handle. Please reconnect with us, if we can be of any assistance. – Best Regards, Derrick
Welcome to the Frigidaire family. Thank you for choosing our Frigidaire Top Freezer Refrigerator and your feedback. We appreciate your comments and the continuing support of our Frigidaire Brand. Good idea about the light in the freezer. Also, I am happy to hear our Frigidaire Specialists were able to assist with a replacement handle. Please reconnect with us, if we can be of any assistance. – Best Regards, Derrick
Written by a customer while visiting frigidaire.com
Customer Rating
1
Frigidaire Not Cold!
on February 20, 2016
Posted by: Disappointed74
from Chanhassen MN United States
I received my Frigidaire FFHT1814QW in late December 2015 and have discovered the unit does not keep my food adequately cool even though the unit controls are set to maximum.
No, I would not recommend this to a friend.
Written by a customer while visiting frigidaire.com
Customer Rating
4
Efficient
on March 15, 2016
Posted by: Kim W
from Oklahoma, United States
Bought this I believe in Dec. of 2015. It works well but the large handle to the refrigerator broke off when just opening it about a month ago.
I would recommend this to a friend!
Written by a customer while visiting frigidaire.com