Customer reviews from frigidaire.com
Frigidaire - 18.0 Cu. Ft. Top-Freezer Refrigerator - Pearl
Average customer rating
4
(182 Reviews)
Rating breakdown 182 reviews
5 Stars
83
4 Stars
55
3 Stars
16
2 Stars
16
1 Star
12
78%of customers recommend this product.
(
137 out of
175)
Customer Reviews for Frigidaire - 18.0 Cu. Ft. Top-Freezer Refrigerator - Pearl
Customer Rating
1
No Recommendation
on April 27, 2017
Posted by: Retirees
from Massachusetts, United States
We purchased it 2/28/17 and are not satisfied for 4 reasons. 1) The freezer regardless of the temperature setting is either too warm for the food, or ice forms on the rear wall when a colder setting is used. The dealer's repair man told us that the refrigerator's setting actually controls the freezer, so we have to keep the fridge setting too cold. Why is there a separate setting for the freezer which does not work? 2) There is no light in the freezer. 3) The supposedly adjustable freezer shelf cannot be moved. (Even the dealer struggled to move the floor model's shelf at the store.) 4) Due to the layout of the freezer's vents, there is a lot of wasted space where food cannot be put, because airflow would be impeded.
No, I would not recommend this to a friend.
Response from frigidaire.comBy Ruth, Online Outreach Specialist, May 2, 2017
Retirees, I am distressed to hear you are so unhappy with your refrigerator purchase. I hope you enjoy the Spillsafe® shelves that are designed to keep spills contained. Your feedback is reviewed online by our product gurus, who I'm sure will find value in your observations. If there is something specific we can assist with, or you have any questions, please do not hesitate to reconnect with us directly by calling Mon-Fri, 8a-8p or Saturday 9a-6p EST @ 877-435-3287 for assistance. We are here for you. Your friendly Frigidaire lady, Ruth
Written by a customer while visiting frigidaire.com
Customer Rating
2
It's okay, not great
on April 27, 2017
Posted by: Pagos
[This review was collected as part of a promotion.] My 20-year old GE refrigerator kept my ice cream more frozen than this brand new Frigidaire. I have to make it colder than normal. Rather discouraging. And the freezer air vents are placed in an area that could inavertently be covered by food in the freezer. Bad placement. The shelf in the freezer are impossible to adjust, so I'm afraid it will break if I force it too much. Consequently, I left it with a small space below and a much larger space above. Also, there is no designated ice cube tray area. As a result, the ice cube trays take up valuable freezer space. I realize this model refrigerator is at the lower price end, but does it have to be so bare bones with poor design features?
No, I would not recommend this to a friend.
Response from frigidaire.comBy Ruth, Online Outreach Specialist, May 2, 2017
Pagos, I am dismayed to hear how unhappy you are with your refrigerator purchase. Your feedback is reviewed online by our product gurus, who I'm sure will find value in your observations. Some ice cream with a high cream (fat) content may not freeze rock hard or may take longer to freeze solid. If it is only the ice cream that is not freezing solid, please move the ice cream to the back of the freezer where the temperature may be colder. Please adjust the freezer temperature to the coldest setting. If this trouble shooting has not helped, please do not hesitate to reconnect with us directly by calling Mon-Fri, 8a-8p or Saturday 9a-6p EST @ 877-435-3287 for assistance. We are here for you. Your friendly Frigidaire lady, Ruth
Written by a customer while visiting frigidaire.com
Customer Rating
5
Great features!
on April 30, 2017
Posted by: Matsumi
from Palm Desert, CA, United States
[This review was collected as part of a promotion.] I bought this seven months ago n am very happy with it. When the door is left, the buzzer beeps n let us know we didn't shut the door completely. Customer service is very good n when I reported the broken door handle, we got two new handles in no time.
I would recommend this to a friend!
Response from frigidaire.comBy Brandi, Online Outreach Specialist, May 16, 2017
Hello, Matsumi! I hate to hear that your handle has already broken, but am glad we were able to get it resolved quickly for you. Please don't hesitate to reach out to us directly if you ever need additional assistance. ~ Brandi
Written by a customer while visiting frigidaire.com
Customer Rating
2
First year, it worked great...
on May 17, 2017
Posted by: nmils
from Baraboo, WI, United States
[This review was collected as part of a promotion.] Just days before the one year warranty was set to expire, the compressor went out on our refrigerator. The business who sold us the refrigerator took it to their business, replaced the compressor, and it worked for about a week. It then would stop working (mainly the freezer) off and on. It is still at their shop, and they are trying to figure out what is going on.
No, I would not recommend this to a friend.
Response from frigidaire.comBy Ciara, Online Outreach Specialist, May 19, 2017
Hi NMils! I hate hearing that you experienced any matters with you refrigerator. I understand you advised your retailer is in the process of repairing your refrigerator. If your retailer is unable to repair your refrigerator, please contact us directly at 1-877-435-3287 Monday-Friday 8am-8pm EST and Saturday 9am-6pm EST at your convenience. Respectfully - CiCi
Written by a customer while visiting frigidaire.com
Customer Rating
4
Works well
on May 17, 2017
Posted by: LMA1
from Hastings, MN, United States
[This review was collected as part of a promotion.] The inside space works well for me. Looks good and my space.
I would recommend this to a friend!
Written by a customer while visiting frigidaire.com
Customer Rating
4
on May 18, 2017
Posted by: Reginator42
from Melbourne, FL, United States
[This review was collected as part of a promotion.] i like the buzzer feature if the door is left open to long or didn't close all the way, very nice looking unit especially for the cost.
I would recommend this to a friend!
Written by a customer while visiting frigidaire.com
Customer Rating
5
works great
on May 20, 2017
Posted by: hamcdonough
from PA, United States
[This review was collected as part of a promotion.] it was time for a new refrigerator and the energy star rating on this and the price helped us choose this model and we're glad we did. it's quiet, efficient and we actually had to turn the temperature up from the standard setting-- it was too cold!
I would recommend this to a friend!
Written by a customer while visiting frigidaire.com
Customer Rating
5
on May 24, 2017
Posted by: shannonj
from Houston, TX, United States
[This review was collected as part of a promotion.] bought product about 6 months ago and I love that it alerts when it has been opened to long.
I would recommend this to a friend!
Written by a customer while visiting frigidaire.com