Customer reviews from frigidaire.com
Frigidaire - 17.4 Cu. Ft. Upright Freezer - White
Average customer rating
4.6
(2,336 Reviews)
Rating breakdown 2,336 reviews
5 Stars
1,692
4 Stars
503
3 Stars
65
2 Stars
27
1 Star
49
96%of customers recommend this product.
(
1,824 out of
1,895)
Customer Reviews for Frigidaire - 17.4 Cu. Ft. Upright Freezer - White
Customer Rating
1
Freezer lasted 4.5 Years then Catastrophic Failure
on December 29, 2019
Posted by: LeighFay
I bought this freezer on May 26, 2015 and today, December 29, 2019, I came home to find water leaking out of it and everything thawed. The light is still working but the freezer itself is dead. The freezer that I replaced with this one lasted for 15 years, but it was a Whirlpool. I recognize that appliances do not last as they did in the past, but 4.5 years for a product this expensive is pretty ridiculous. If you look at the good reviews of this freezer, most of them come from people who just purchased. Look again in 4.5 years.
Response from frigidaire.comBy Briana, Online Outreach Specialist, January 3, 2020
Hello, LeighFay! Thank you for your feedback! We sincerely apologize for your experience with your freezer. Rest assured, we make every effort to manufacture quality products and your concerns have not gone unnoticed. We would recommend checking to make sure your freezer door is closing properly to contain the proper temperature. Also, be sure to make sure that your control knob is turned to the recommended or coldest setting. Should you need further assistance, please feel free to chat with us online or contact us via phone at 800-374-4432 M-F, 8:30 am- 8:00 pm EST. ~Briana
Written by a customer while visiting frigidaire.com
Customer Rating
1
Freezer lasted less than 2.5 years
on January 5, 2020
Posted by: jtrebley
This freezer barely lasted 2 years. Now, the light is on, the door is shut and the knob is turned to its coldest temperature. However, the freezer is not freezing. Not sure if it's working at all. We lost at least $200 of dollars of meat/food.
Response from frigidaire.comBy Derrick , Online Outreach Specialist, January 10, 2020
Hi, jtrebley.
We appreciate you taking a moment to bring this matter to our attention.
I feel terrible to hear about the recent encounter with your freezer.
I would like to gather more details about your experience. Please be on the lookout for an email from us.
In the meantime, I recommend checking a few things with your freezer.
Have you experienced any recent power outages or blown fused? If so, Check/replace the fuse with a 15-amp time-delay fuse and reset the circuit breaker.
Try plugging your freezer into a different outlet.
Also, if you have adjusted the temp please allow several hours for temperatures to stabilize between adjustments.
For any immediate assistance, you can chat with us at frigidaire.com or call us by dialing 800-374-4432. Our Customer Care Team is available Monday through Friday from 8:30 am-8pm EST.
-Derrick
We appreciate you taking a moment to bring this matter to our attention.
I feel terrible to hear about the recent encounter with your freezer.
I would like to gather more details about your experience. Please be on the lookout for an email from us.
In the meantime, I recommend checking a few things with your freezer.
Have you experienced any recent power outages or blown fused? If so, Check/replace the fuse with a 15-amp time-delay fuse and reset the circuit breaker.
Try plugging your freezer into a different outlet.
Also, if you have adjusted the temp please allow several hours for temperatures to stabilize between adjustments.
For any immediate assistance, you can chat with us at frigidaire.com or call us by dialing 800-374-4432. Our Customer Care Team is available Monday through Friday from 8:30 am-8pm EST.
-Derrick
Written by a customer while visiting frigidaire.com
Customer Rating
4
Good product for the price
on January 21, 2020
Posted by: Leonard383839
[This review was collected as part of a promotion.] Works great, service team did a great job when it did break
Written by a customer while visiting frigidaire.com
Customer Rating
1
Stopped working after 3 yrs!
on January 27, 2020
Posted by: bjb1965
I just saw another review that said this freezer stopped working at 3 yrs. Well, we bought ours in Sept. of 17 and tonight 1/27/20 noticed it is not working! We have a freezer full of Deer Meat we have to take to My Inlaws now. Not happy.
Response from frigidaire.comBy Briana, Online Outreach Specialist, January 30, 2020
Hello, Bjb1965! Thank you for your feedback! We sincerely apologize for your experience with your freezer. Rest assured, we make every effort to manufacture quality products and your concerns have not gone unnoticed. Our design and engineer teams are constantly looking for feedback such as yours for opportunities for improvement. Should you need further assistance, please feel free to chat with us online or contact us via phone at 800-374-4432 M-F, 8:30 am- 8:00 pm EST. ~Briana
Written by a customer while visiting frigidaire.com
Customer Rating
5
Lots of space
on April 1, 2020
Posted by: Cv19
[This review was collected as part of a promotion.] Had for over 6 months no issues, no problems. Great storage with shelves.
Written by a customer while visiting frigidaire.com
Customer Rating
5
So Awesome!
on April 7, 2020
Posted by: Sandijoy
[This review was collected as part of a promotion.] I bought this Frigidaire upright freezer and I love it. We struggled with 3 fridge/freezer combos and never had enough room for our multigenerational family. Now we have plenty of room and I can see what we have. I feel secure knowing I have food to feed our family
Written by a customer while visiting frigidaire.com
Customer Rating
4
decent appliance
on April 24, 2020
Posted by: Spearhead
[This review was collected as part of a promotion.] Good Freezer; however, the top of the door does not seal properly and thus we get some ice build up on the interior frame of the door
Written by a customer while visiting frigidaire.com
Customer Rating
2
5 Months Old - Already needing repair
on June 1, 2020
Posted by: Amanda3123524
[This review was collected as part of a promotion.] Bought this in January, by May it was already needing repair. And not just any repair - a complete replacement of the entire compressor and refrigeration system. The whole sealed system failed. At five months old. Crazy.
Response from frigidaire.comBy Katrina, Outline Outreach Specialist, June 9, 2020
Hello Amanda3123524!
Thank you for your review. We are sorry to hear that you are not pleased with your Frigidaire refrigerator. Rest assured, we make every effort to manufacture quality products and your concerns have not gone unnoticed. Our design and engineer teams are constantly monitoring out brand pages for feedback such as yours for future reference. Should you need further assistance, please feel free to chat with us online or contact us via phone at 800-374-4432 Monday-Friday, 8:30 am- 8:00 pm.
Thank you for your review. We are sorry to hear that you are not pleased with your Frigidaire refrigerator. Rest assured, we make every effort to manufacture quality products and your concerns have not gone unnoticed. Our design and engineer teams are constantly monitoring out brand pages for feedback such as yours for future reference. Should you need further assistance, please feel free to chat with us online or contact us via phone at 800-374-4432 Monday-Friday, 8:30 am- 8:00 pm.
Written by a customer while visiting frigidaire.com