Customer reviews from geappliances.com
GE - RightHeight 4.8 Cu. Ft. 13-Cycle High-Efficiency Steam Front-Loading Washer - Ruby Red
Average customer rating
4.2
(788 Reviews)
Rating breakdown 788 reviews
5 Stars
531
4 Stars
112
3 Stars
37
2 Stars
21
1 Star
87
83%of customers recommend this product.
(
641 out of
770)
Customer Reviews for GE - RightHeight 4.8 Cu. Ft. 13-Cycle High-Efficiency Steam Front-Loading Washer - Ruby Red
Customer Rating
1
Bearing Gone -Lasted 7 years
on May 24, 2021
Posted by: ICE_Man
from West Bloomfield, MI
The shaking got really bad over the last year until we could not stand it any more. I'm told load washers have this problems. It was great until this happen.
No, I would not recommend this to a friend.
Features
4
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Michael @ GE Appliances, GE Appliances, May 26, 2021
Hi there,
Thanks for leaving your review. We're sorry to hear that the bearings went out on your unit. We can understand how that would be frustrating.
If you're looking for a replacement unit, we're always here to help you shop around should you need it!
Hope you're staying safe
Michael@GEA
Thanks for leaving your review. We're sorry to hear that the bearings went out on your unit. We can understand how that would be frustrating.
If you're looking for a replacement unit, we're always here to help you shop around should you need it!
Hope you're staying safe
Michael@GEA
Written by a customer while visiting geappliances.com
Customer Rating
2
Was great for a SHORT time
on November 13, 2021
Posted by: rrdavid2001
from Preston ID
We had this washer for under 5 years at first a great appliance and cleaned very well and it gradually started getting extremely load called my service guy and said the drum bearing went out at it was very expensive to replace. Disappointed in the longevity that it lasted :(
No, I would not recommend this to a friend.
Features
5
Performance
3
Quality
1
Value
1
Response from geappliances.comBy Joyce@GEA, GE_Appliances , November 15, 2021
Hello- We are very sorry to hear you've had this issue with your washer and can understand your frustration. We are sorry for the issues you've had and would like to get a little more information and will be reaching out to you via email to get more details. We appreciate your patience in waiting. Thank you! Joyce@GEA
Written by a customer while visiting geappliances.com
Customer Rating
5
VERY HAPPY
on April 11, 2022
Posted by: CHBB21
from Waco TX
Having used this washer for a year now, I love it! It smells, like all the things I've read, but I leave it open til dry.
I would recommend this to a friend!
Features
4
Performance
4
Quality
5
Value
4
Written by a customer while visiting geappliances.com
Customer Rating
1
Washer suddenly stopped while working...
on May 2, 2022
Posted by: Joe896
from Daly City CA
I bought this washer in 2016. Last week , it was washing some clothes and suddenly stopped working. The lights on panel were off, it was impossible to start the machine again and he front door was stucked with clothes inside. Technician said it was the electric board which is inside , that could be replaced but with no garantee the door would open or close again.....I won't buy a GE washer.
No, I would not recommend this to a friend.
Features
3
Performance
3
Quality
3
Response from geappliances.comBy Elliot@GEA, GE Appliances, May 4, 2022
Hi there, thank you so much for taking the time to reach out with this review. We are very let down to hear that you has an issue with your washer needing a repair so soon in its lifespan. We can certainly understand your frustration.
We are happy to hear that you were able to get into contact with our factory service team, and we are confident that they will be able to address this issue for you. If you ever have any questions for us, please feel free to reach out. -Elliot@GEA
We are happy to hear that you were able to get into contact with our factory service team, and we are confident that they will be able to address this issue for you. If you ever have any questions for us, please feel free to reach out. -Elliot@GEA
Written by a customer while visiting geappliances.com
Customer Rating
5
Overall great
on August 29, 2022
Posted by: Jfarr2900
from Topeka
The washer works well and has a good size basket. Looks like I'm going to be able to do all the clothes in one load.
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
1
Mala función
on November 7, 2022
Posted by: Andres72
from rep.dom
Nada le funciona, necesito un vídeo que me permita ver el funcionamiento ya que no lava, no le cae agua, no seca...
No, I would not recommend this to a friend.
Features
1
Performance
1
Quality
1
Value
2
Response from geappliances.comBy Mike@GEA, GE Appliances, November 9, 2022
Greetings,
Our deepest apologies to hear that your washer is not working as it should. We can certainly understand how stressful this must be for you. There are no videos available with tutorials on this washer. If you are having issues, we recommend taking advantage of your one year warranty to schedule service repairs. You can schedule an appointment by calling 1-800-432-2737 or schedule online at https://www.geappliances.com/ge/service-and-support/service.htm
If you need any assistance, let us know. Wishing you well. Mike@GEA
Our deepest apologies to hear that your washer is not working as it should. We can certainly understand how stressful this must be for you. There are no videos available with tutorials on this washer. If you are having issues, we recommend taking advantage of your one year warranty to schedule service repairs. You can schedule an appointment by calling 1-800-432-2737 or schedule online at https://www.geappliances.com/ge/service-and-support/service.htm
If you need any assistance, let us know. Wishing you well. Mike@GEA
Written by a customer while visiting geappliances.com
Customer Rating
1
Failure is not an option!
on December 9, 2022
Posted by: Lionel B
from California
After growing up with the GE brand for over 20 years I'm struggling to understand why such a quality product would fail after 7 years. After filing a claim with our homeowner's warranty company ,our claim was denied because their Repair company's claim that the rear bearing failed due to overloading which was never the case. If this is a common problem then why does GE not honor their workmanship and customer's investment and repair the appliance? It costs less to replace the washer than it is to repair it.
No, I would not recommend this to a friend.
Response from geappliances.comBy Mike@GEA, GE Appliances, December 12, 2022
Hello,
Thank you so much for taking the time to write about your washer machine. We're incredibly sorry to hear that your washer has failed after 7 years and we can understand how upsetting this must be. Your support for over 20 years is greatly appreciated and we'll make sure to share this information with our development team so improvements can be made. If you need to schedule service repairs, you can schedule an appointment by calling 1-800-432-2737 or schedule online at https://www.geappliances.com/ge/service-and-support/service.htm.
Wishing you well. Mike@GEA
Thank you so much for taking the time to write about your washer machine. We're incredibly sorry to hear that your washer has failed after 7 years and we can understand how upsetting this must be. Your support for over 20 years is greatly appreciated and we'll make sure to share this information with our development team so improvements can be made. If you need to schedule service repairs, you can schedule an appointment by calling 1-800-432-2737 or schedule online at https://www.geappliances.com/ge/service-and-support/service.htm.
Wishing you well. Mike@GEA
Written by a customer while visiting geappliances.com
Customer Rating
1
No power and door won’t open
on March 8, 2023
Posted by: Hawaiibee
from Hawaii
The door won’t open and there is no power, it’s just dead…
No, I would not recommend this to a friend.
Features
3
Performance
3
Quality
2
Value
3
Response from geappliances.comBy GE_Appliances, March 10, 2023
Hello - We appreciate you taking a moment to get in touch and leave a review.
We are so sorry to hear that you are having issues with your dryer. We understand how important it is that a unit has great longevity, and we apologize that this unit has not lasted as long as you expected. If you need any help for the replacement options please feel free to reach out to us.
We hope that there will be an opportunity in the future to regain your trust. Wishing you the best. -Charlie@GEA
We are so sorry to hear that you are having issues with your dryer. We understand how important it is that a unit has great longevity, and we apologize that this unit has not lasted as long as you expected. If you need any help for the replacement options please feel free to reach out to us.
We hope that there will be an opportunity in the future to regain your trust. Wishing you the best. -Charlie@GEA
Written by a customer while visiting geappliances.com