Customer reviews from geappliances.com
GE - RightHeight 4.8 Cu. Ft. 13-Cycle High-Efficiency Steam Front-Loading Washer - Ruby Red
Average customer rating
4.2
(788 Reviews)
Rating breakdown 788 reviews
5 Stars
531
4 Stars
112
3 Stars
37
2 Stars
21
1 Star
87
83%of customers recommend this product.
(
641 out of
770)
Customer Reviews for GE - RightHeight 4.8 Cu. Ft. 13-Cycle High-Efficiency Steam Front-Loading Washer - Ruby Red
Customer Rating
1
Horrible Quality!!!
on January 21, 2019
Posted by: CLos22
from Fayetteville, NC
Bought this washer/dryer set 4 years ago to replace our old top loaders at my wive's request. Three years go by and the washer began making a really loud noise during spin cycle. It turned out to be faulty bearings. It is unbelievable the short amount of time these washers last. After reading a few of the reviews in here I am convinced that these are cheaply made, but they charge the customer top dollars. Not worth the money nor the hassle. AVOID AT ALL COST!!!!! NEVER AGAIN WILL I BUY GE!!!!
No, I would not recommend this to a friend.
Features
4
Performance
1
Quality
1
Value
1
Written by a customer while visiting geappliances.com
Customer Rating
1
Major Appliance - Major Disappointment
on September 8, 2019
Posted by: Amon1
from Virginia
I've always had great experiences with GE appliances in the past and I expected to have many years of service with this washing machine also. Boy was I wrong. Three years old and the main tub shaft goes out and the PLASTIC casings disintegrated. Replacing this machine was only a few dollars more that the repair would have cost. I've had other GE washers that have lasted many many years. I guess that quality products are not a priority any longer. This new one is probably my last GE appliance as I have seen nothing to persuade me otherwise.
No, I would not recommend this to a friend.
Features
4
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Michael @ GE Appliances, GE Appliances, September 10, 2019
Hi there,
We are very sorry to hear about your disappointment with your washer. This is not what we wish our consumers to experience. If you would like assistance in picking out a possible replacement model, you can send an email on our “contact us” page at: http://www.geappliances.com/ge/service-and-support/contact.htm?icid=GEARtopnav-contact. Our Customer Care Agents would be happy to help you look for a model that fits your needs.
We hope that this helped!
-MS
We are very sorry to hear about your disappointment with your washer. This is not what we wish our consumers to experience. If you would like assistance in picking out a possible replacement model, you can send an email on our “contact us” page at: http://www.geappliances.com/ge/service-and-support/contact.htm?icid=GEARtopnav-contact. Our Customer Care Agents would be happy to help you look for a model that fits your needs.
We hope that this helped!
-MS
Written by a customer while visiting geappliances.com
Customer Rating
1
Barely got over 5 years use
on January 9, 2020
Posted by: SamIam623
from Phoenix, AZ
Unfortunately, my previous review was moderated for an unknown reason. Hopefully, this review gets posted. I, like a few others, had this model go out on me shortly after the 5 year mark. The technician came out and basically told me I should buy a new washer. The cost to repair was as much as I paid for the unit brand new. What a shame.
No, I would not recommend this to a friend.
Features
5
Performance
1
Quality
1
Value
1
Written by a customer while visiting geappliances.com
Customer Rating
1
Don’t waste your money
on February 14, 2020
Posted by: LGTmom_2010
We bought all GE appliances for our new home we built in 2013. This washing machine has been repaired already once with replacing the top tub piece because one of the concrete balancers completely broke off and was down in the machine. Now it has happened again. Not to mention before this happened the machine would stop and not run the rinse and spin cycle. This was top of the line with features and very expensive. Now we have to go out and buy a new one because we are not throwing money back into this one. Very disappointed in this washing machine.
No, I would not recommend this to a friend.
Features
3
Performance
2
Quality
1
Value
1
Written by a customer while visiting geappliances.com
Customer Rating
1
Second washer in 6 years
on April 18, 2020
Posted by: Dihart
from New hampshire
Replaced once for cracked drum in the first two years, no cost to us at all. Four years later this machine is gone too. It was noisy and spins were shaking so violently we were forced to pay appliance company to come out only to hear the bearings are gone! So disappointed - GE I purchased these products because they were made in the USA-
No, I would not recommend this to a friend.
Features
5
Performance
1
Quality
1
Value
3
Written by a customer while visiting geappliances.com
Customer Rating
1
Bottom concrete counter weight broke off
on October 4, 2020
Posted by: Anonymous
from Colorado Springs
Bottom concrete counter weight broke off - renders entire unit worthless
No, I would not recommend this to a friend.
Features
1
Performance
1
Quality
1
Value
1
Written by a customer while visiting geappliances.com
Customer Rating
1
Bearings Gone after 4 years
on February 25, 2021
Posted by: Ngn1994
from Nj
Bearings went after 5 years, Parts unavailable.
Purchased brand new and purchased the 4 year extended warranty beyond the 1 year manufacturer warranty. Started making loud noise during the spin cycles and the electronic panel started acting wonky and the washer would not end a cycle it would go into pause mode. The washer is 4 years old. Reached out to warranty and they said parts are not available
Purchased brand new and purchased the 4 year extended warranty beyond the 1 year manufacturer warranty. Started making loud noise during the spin cycles and the electronic panel started acting wonky and the washer would not end a cycle it would go into pause mode. The washer is 4 years old. Reached out to warranty and they said parts are not available
No, I would not recommend this to a friend.
Features
5
Performance
3
Quality
1
Value
1
Response from geappliances.comBy Sharon@GEA, GE_Appliances, February 26, 2021
Hi Ngn1994 - We deeply apologize for your washer bearing situation and understand how it would be frustrating that parts are not available for repair. If you will please visit the following link then scroll down and fill out the email contact form, we'll be happy to look into this further for you: https://www.geappliances.com/ge/service-and-support/contact-others.htm
Please be sure to include a copy of your review, your name, address, phone number and the model and serial numbers for your washer. Thank you so much for your feedback. - Sharon@GEA
Please be sure to include a copy of your review, your name, address, phone number and the model and serial numbers for your washer. Thank you so much for your feedback. - Sharon@GEA
Written by a customer while visiting geappliances.com
Customer Rating
5
Great features!! ultimate washing machine
on September 11, 2013
Posted by: Sweeta
from Portland, OR
Great features!! ultimate washing machineI bought this last month, very quite, efficient, great features. I m the Pride Owner.
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com