Customer reviews from lg.com
LG - Network Storage Server
Average customer rating
3
(11 Reviews)
Rating breakdown 11 reviews
5 Stars
3
4 Stars
2
3 Stars
2
2 Stars
0
1 Star
4
45%of customers recommend this product.
(
5 out of
11)
Customer Reviews for LG - Network Storage Server
Customer Rating
3
Decent hardware but poor support
on July 31, 2020
Posted by: DiverDan
from UK
[This review was collected as part of a promotion.] I had been running this successfully for several years, upgrading the firmware every so often whenever I checked to see if it was up to date. I upgraded to the new UI not realising that I was losing ALL RAID options including RAID 0 although I did read the upgrade text file - my fault for not understanding the readme file but I couldn’t believe LG would remove the central reason for a multidisk NAS - RAID! When I discovered I was only using 1 harddisk to store my valuable files and the other was idle I investigated my options. Copied all data to other disks then tried to load old firmware - no dice. Tried to enter “Enclosure mode” to reset to an earlier firmware - no dice and resulted in bricked device (Netboot message). After much panicked fiddling finally managed to unbrick and now updated to latest firmware to remove some serious security issues, reinitialised to use both disks (it is possible to map to both disks) and implemented suitable mitigation techniques. Overall the NAS hardware has been reliable (even though it uses WD Green not Red!j although the printer sever has been temperamental but the system has been let down by poor system support (addressing security issues) and poor firmware. This sort of device tends to be used for many years and need good and continued support - deleting the security compromised functions wholesale (RAID, JBOD, familycast etc.) is not adequate support!
Pros: Quality
No, I would not recommend this to a friend.
Quality
4
Features
3
Value
3
Response from lg.comBy ^DLI, LGE Social Media, September 11, 2020
Please contact LG Customer Support by direct message via Twitter (@LGUSSupport) or Facebook Messenger (https://www.facebook.com/LGUSA/). Please be sure to provide your name, phone number, address, email, model/serial numbers, and date of purchase and we will be happy to assist you. We apologize for any inconvenience this has caused. ^Daphane
Written by a customer while visiting lg.com
Ratings-Only Reviews
Based on the average of (2) ratings-only reviews
Overall Customer Rating
4.5
Would recommend? Yes
(
2 out of
2)
Features
4.5
Quality
4
Value
4