Customer reviews from lg.com
LG - Xenon GR500 Mobile Phone (Unlocked) - Blue
Average customer rating
3.6
(53 Reviews)
Rating breakdown 53 reviews
5 Stars
17
4 Stars
16
3 Stars
9
2 Stars
3
1 Star
8
57%of customers recommend this product.
(
30 out of
53)
Customer Reviews for LG - Xenon GR500 Mobile Phone (Unlocked) - Blue
Customer Rating
5
I love this phone
on November 6, 2009
Posted by: STF1029
from Demorest, GA
I purchased this phone instead of an IPhone and I don't regret it in the least. It is easy to use and I love the ease of the web browser. Great phone...
Pros: Quality, Features/Settings, easy to use, Performance, Style/Design
I would recommend this to a friend!
Written by a customer while visiting lg.com
Customer Rating
4
Over all issues
on March 29, 2010
Posted by: Sora
from Maine
I got this phone in replace of my old one which had broken. I had it for a while before I noticed the screen would flicker when I touched black part right above the call and end buttons. I gave LG a call, and they where great to send me out another phone in replacement. I've had this replacement for a month, if that, before the same issue occurred! I need to call AGAIN to get ANOTHER replacement. It is a manufacture issue, and is becoming a pain in my behind. On top of that, I need to charge the battery every night, and the screen freezes. After every text message I get, it goes back to a empty message screen. The only way to get rid of it is to lock the phone, and then unlock it. It's a pain every time I reply to a text to have to do that. My first LG was a 10 dollar flip phone, and it went to heck and back with out any damage, and because of that LG seemed good to me. They need to fix this issue with the Xenon, other wise I will be switching brands.
Pros: easy to use
Cons: Features/Settings
No, I would not recommend this to a friend.
Quality
5
Features
3
Value
3
Written by a customer while visiting lg.com
Customer Rating
1
Worst Touch Experience
on April 10, 2011
Posted by: lovinglifeinboise
from Boise, Idaho
I've had this phone over a year now and it's touch screen is very unresponsive and frustrating...I could never answer a call without having to touch "accept" at least 3 or 4 times. I recalibrated the screen often and it would get a little better for a while but then very unresponsive. Now, after 1 year and out of warranty, the screen won't respond at all to my touch...and I'm unable to do anything but answer the phone. Find another LG phone!
No, I would not recommend this to a friend.
Quality
1
Features
3
Value
3
Written by a customer while visiting lg.com
Customer Rating
3
Im Impressed with it
on August 23, 2009
Posted by: mrkey
from Houston, TX
I upgraded from a Motorola Razar, so this is somewhat of a major step for me. I am also new to the multimedia scene that emails, text and IM. This phone has made the transition very easy for me for I found it easy to get familiar with utilizing the various features. After owning this phone for only five weeks the touch screen stopped working which basically disaled it making it useless. Warranty rplacement is in progress.
Pros: easy to use, Performance, Style/Design
Cons: Value, quality
No, I would not recommend this to a friend.
Quality
2
Features
5
Value
4
Written by a customer while visiting lg.com
Customer Rating
4
Great Phone
on December 16, 2009
Posted by: scc
from Washington, DC
I purchsed this phone due to the fact that I lost my last phone. However, this phone has all the features I love and need, but the only problem I have is with the Battery. You can't talk for more than 45 minutes before the battery needs recharging. This is the ONLY thing I find wrong with this phone. The features are awesome, otherwise. LG need to redesign the battery for this phone. If you don't carry a charger EVERY WHERE you go, you would have to limit your talk time.
Pros: Quality, Features/Settings, easy to use, Style/Design
I would recommend this to a friend!
Quality
5
Features
4
Value
4
Written by a customer while visiting lg.com
Customer Rating
1
Faulty Product
on April 2, 2010
Posted by: thevillagers
At first the phone was great. It had a full qwerty keyboard and a touch screen as well. And all of the features worked wonderfully. So, yes, I liked the phone. And then it broke! Without inflicting any damage on the phone or running low on battery (it claimed to have plenty of battery left) within a few weeks, it began shutting off on itself. The screen will randomly go blank and you can't navigate anywhere. While blank, you can't even turn the phone off. I would have to remove the battery, put the battery back, and plug it in to charge before it would come back. It would do this periodically, sometimes during a call, and it has now reached a point where I can no longer get the phone to work for more than a few hours. I didn't do anything to cause it to break, and I tried charging the battery, but that didn't help. Was I simply sold a faulty phone? Wonderful idea, wonderful look, but isn't part of the purpose of a phone to work?! I was seriously upset by it.
Pros: Features/Settings, Style/Design
Cons: Value, Difficult to use
No, I would not recommend this to a friend.
Quality
1
Features
4
Value
2
Written by a customer while visiting lg.com
Customer Rating
3
Frustrated
on July 8, 2010
Posted by: Anonymous
from Perryville, MO
I have had my phone for 6 months. About 2-3 months ago the phone would flicker when I pushed the black area above the call button. It has continued to get worse. The screen now looks like a negative. We have two of these phones in our family and both are doing the same thing. I am very frustrated because I take good care of my phones. The last LG phone I had for 3 years before replacing and it still works!
Pros: easy to use
No, I would not recommend this to a friend.
Quality
2
Features
4
Value
3
Written by a customer while visiting lg.com
Customer Rating
4
Great or Not?
on July 12, 2010
Posted by: whitmcraney
from Clinton, MS
I have had this phone for 7 months and this phone has been wonderful until about 3 weeks ago when i would touch the black part of my phone right above the call button it would start flickering. Now it looks like it is in negative and it is this way all the time. I talked with an LG representative and tomorrow I am sending in my phone and hopefully it will be replaced or fixed. The design is wonderful and everything about the phone is great. The phone does have to be charged every night but you should charge your phone every night anyways.
Pros: Performance, Features/Settings, Quality, Style/Design, easy to use
I would recommend this to a friend!
Quality
4
Features
5
Value
4
Written by a customer while visiting lg.com