Customer reviews from turbotax.intuit.com
TurboTax Basic Federal + E-File 2011 - Mac/Windows
Average customer rating
4.3
(1,689 Reviews)
Rating breakdown 1,689 reviews
5 Stars
1,014
4 Stars
374
3 Stars
155
2 Stars
76
1 Star
70
Customer Reviews for TurboTax Basic Federal + E-File 2011 - Mac/Windows
Customer Rating
4
Seemed harder but still good.
on March 1, 2012
Posted by: oldandslow
I've been using Turbotax for about 20 years. This year it seemed a little more diffacult than it has in years past, but at 71 it may be me rather than the program.
I had lost my 2010 Turbotax file and couldn't find a way to retrieve it. This may have been why it seemed harder.
All in all I am very satisfied and plan to keep using it in the future.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
Messed up my son's return
on March 3, 2012
Posted by: Jim1132
I was unable to file an electronic return for my college-aged son because of an issue that Turbo Tax would not accept.
I got out of the stock market some time ago and I finished getting my son out of in 2011. When I was doing my son's taxes, Turo Tax went through the "kiddie tax" section to figure out the tax on the capital gain on the stock sale.
When Turbo Tax did the final check before the e-file, it spotted what it classified as an error. My son had capital gains on Schedule D, but the amount on the parents return (my return) was zero. The program then got caught in a loop asking me to correct this perceived error, and then rechecking the return of errors again.
Ultimately it would not e-file this return and I have to submit this by surface mail. Even when I printed out the return, Turbo Tax tries to tell me that the return has an error.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
OK
on March 10, 2012
Posted by: barberoux
I bought the version I thought I needed and I do not like being sold more than what I need. Stop trying to sell additional services during the tax preparation part.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
half satisfied
on March 18, 2012
Posted by: delayed
Would not connect to internet to e-file. A call to help couldn't solve the issue.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
NOT THE BEST YEAR!
on March 20, 2012
Posted by: AKLAW
I love using Turbo Tax but this year I had some Canadian bank accounts to report and it was a mess - I used the online deluxe version at first and then because I was having problems with the form 8983, I took the suggestion of getting the download version (which of course was more expensive so I went down to the basic version)- I shouldn't have to pay $20.00 extra because the online version had a bad form! However, I got through that and the rest was painless. i was also a little put off by the announcement that if I didn't complete my taxes by the 23rd of march you were raising the price - really tacky! All in all not your best year....
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
on March 22, 2012
Posted by: shelley41
This customer did not provide a text review.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
on March 31, 2012
Posted by: Baggie52
This customer did not provide a text review.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Good Turbo 2011
on April 9, 2012
Posted by: OnoKane
This customer did not provide a text review.
Written by a customer while visiting turbotax.intuit.com