Customer reviews from turbotax.intuit.com
TurboTax Basic Federal + E-File 2011 - Mac/Windows
Average customer rating
4.3
(1,689 Reviews)
Rating breakdown 1,689 reviews
5 Stars
1,014
4 Stars
374
3 Stars
155
2 Stars
76
1 Star
70
Customer Reviews for TurboTax Basic Federal + E-File 2011 - Mac/Windows
Customer Rating
5
Found deductions I didn't know about
on February 12, 2012
Posted by: JustSteve
I have been using TurboTax for 11 years now and this was the first time it found a deduction I was not aware of. Overall the product is easy to use and I have never had any issues using it
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Good but frustrating
on February 14, 2012
Posted by: ChapD
If you accidentally click on certain boxes, but leave them blank, it triggers a flag that requires them to be filled in. Our Sch C business did not require use of a car. Yet the program kept asking me to enter mileage and other information before it would allow me to efile the return. I finally had to enter a small number just to get past the error flags and file the return. There needs to be an override feature that states your intention to bypass a certain entry.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
on February 16, 2012
Posted by: heritage972
This customer did not provide a text review.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
TTAx Basic (wrapper:011.000.0121)
on February 26, 2012
Posted by: LongTimeUser46
The Step-by-step Q&A section has improved over the years. It is a bit annoying that the continue/next button is different on many screens. Sometimes it’s a “no” radio button. Sometimes it’s a checkbox, sometimes it’s a No button. Try to be a little consistent.
The repeated ads to purchase upgrades are VERY annoying, to the point that I may quit using your product. It has gotten worse each year.
Not printing the supporting details is a problem, but your web site acknowledges it as a known bug. This has worked for years. How could you manage to break it now.
Not printing the supporting details is a problem, but your web site acknowledges it as a known bug. This has worked for years. How could you manage to break it now.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
TurboTax 2011
on February 27, 2012
Posted by: jimbocrow
Too many charges along the way!
Had to re-enter information several times as the info was apparently lost, perhaps when updates were installed.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
on February 1, 2012
Posted by: GiarcElah
This customer did not provide a text review.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
Somewhat confused old guy
on February 12, 2012
Posted by: Bunka
I traded my car this year for a newer kind and all of sudden I'm seeing entries for like kind exchange of property. I used these cars for my wifes rental property. The figures I saw were astronomical monies depreciation and new basis. Software wouldn't let me put my numbers in so I went with the software. Probably created by much younger brighter mind than me. I hope the IRS understands.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
on February 21, 2012
Posted by: holyspirit
This customer did not provide a text review.
Written by a customer while visiting turbotax.intuit.com