Customer reviews from turbotax.intuit.com
TurboTax Basic Federal + E-File 2011 - Mac/Windows
Average customer rating
4.3
(1,689 Reviews)
Rating breakdown 1,689 reviews
5 Stars
1,014
4 Stars
374
3 Stars
155
2 Stars
76
1 Star
70
Customer Reviews for TurboTax Basic Federal + E-File 2011 - Mac/Windows
Customer Rating
5
That extra mile
on April 3, 2012
Posted by: annamous
Thank the lady who was the telelphone assistance in our problem in sorting out the right answers . We spent hours trying ot enter the information necessary to complete the medical section questionaire.
i.e. "perscriptions" term and the medical questions in general did not lend themselves to accurate accounting of all the costs associated with the medical portion.
The in person telephone assistance unravelled all that for us and followed through with the filing process al the way to the completioin.... She was a real asset to turb.Tax Co.... we were ready to discontinue using it in future years until she got it all completed and filed.
i.e. "perscriptions" term and the medical questions in general did not lend themselves to accurate accounting of all the costs associated with the medical portion.
The in person telephone assistance unravelled all that for us and followed through with the filing process al the way to the completioin.... She was a real asset to turb.Tax Co.... we were ready to discontinue using it in future years until she got it all completed and filed.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
on April 7, 2012
Posted by: fuzzydoggizmo
This customer did not provide a text review.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
2
Turbo is not Turbo any longer
on April 14, 2012
Posted by: IamTiredofTurbo
Intuit has goofed. Their product used to be cutting edge. Now it is slow and laboriuous to even install and access let alone work on your taxes. They will lose their marketshare unlesss they improve.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Annual Changes
on April 14, 2012
Posted by: HughJeepster
It is frustrating to have to "relearn" Turbo Tax each year becasue of the navigation changes you make each year.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
great experience
on April 15, 2012
Posted by: gordo48854
This customer did not provide a text review.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
2
Refund Ridiculously Big
on June 14, 2012
Posted by: shrimpMeister
I paid a lot of tax due to AMT in 2007. I've been getting refunds ever since. This year Turbo Tax said my refund was $173K. This despite the fact that I paid less than $10 in withholding. This refund amount was obviously way too big but TT did all the checking and was ready to file it. It took me a long time to find the mistake and even longer to get TT to let me make the change without a direct edit of the form. I've used TT each year for at least the last 15 and looking back at the forms 8801 for prior years don't seem to be correct.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
Redundancy
on March 3, 2012
Posted by: rakim
With multiple donations and capital gain sales entry - it was necessary to answer DONE twice - IF I am done with a particular item there should NOT be the necessity to verify on the next keystroke.
Entry screen to register never went away - very annoying
Once I found the forms view and could go direct - correcting seemed to be better.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Satisfied, with a few issues
on March 3, 2012
Posted by: Krinkly
Confusing item 1: IRA Rollover page did not say what to do with the 5498 form I got from "receiving" institution--I had to type "5498" in the question box, in order to be told to "ignore" (simply save for my records) form 5498.
Item 2 has been confusing for years: Our state has no "registration" fees for autos, per the interview; but, our town DOES assess property tax for autos. The "Personal Property Tax" page lists boats, etc, etc as "Personal Property" items, but not autos. Every July we get "Motor Vehicle Tax Bill"s from town hall--"Personal Property Tax."
Item 2 has been confusing for years: Our state has no "registration" fees for autos, per the interview; but, our town DOES assess property tax for autos. The "Personal Property Tax" page lists boats, etc, etc as "Personal Property" items, but not autos. Every July we get "Motor Vehicle Tax Bill"s from town hall--"Personal Property Tax."
Written by a customer while visiting turbotax.intuit.com