Customer reviews from turbotax.intuit.com
TurboTax Basic Federal + E-File 2011 - Mac/Windows
Average customer rating
4.3
(1,689 Reviews)
Rating breakdown 1,689 reviews
5 Stars
1,014
4 Stars
374
3 Stars
155
2 Stars
76
1 Star
70
Customer Reviews for TurboTax Basic Federal + E-File 2011 - Mac/Windows
Customer Rating
3
on April 27, 2012
Posted by: Danielli
Have used T-Tax for years, with great satisfaction, but I found this year's program to be cumbersome, frustrating and difficult to use. The prior years' programs were much more user friendly.
And I now note that your terms / conditions are rather
intimidating. Are you really interested in constructive
input?
intimidating. Are you really interested in constructive
input?
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
too much to give
on October 9, 2012
Posted by: barnet
very upset. lots of problems. 1.downloaded all info and then at the end am asked to fill in items from my 1099's. that may have screwed things up. 2. asked for pin; told by your reps that i had to get it from irs, but could not get through on columbus day; when i finally got to their automated message center, their greeting said that i could use last years pin which turbo showed in a light blue field. if t rue, why did both reps tell me that i had to get a new one every year. 3. if i needed a new pin, why doesn't turbo show it in bold writing at the beginning of the form instead of letting me find out as i am ready to file.4. given the 4 choices of how to pay, one item says 'by credit card'; how could i be sure that it applied also to debit card. minor point, but one wants to be sure so i had to call. it should have said 'credit or debit card'. 5. more, but can't explain it all clearly here.
6. very good- get a rep after a very short wait and they are all very courteous, pleasant and patient.
6. very good- get a rep after a very short wait and they are all very courteous, pleasant and patient.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Nice and simple
on February 29, 2012
Posted by: Pattman
This customer did not provide a text review.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
My experience
on March 13, 2012
Posted by: paulzzz
Today I was able to efile, print a copy and save a prf copy. The last time I tried to complete this year taxes, I was directed to go to another URL to continue. Went there and it wanted my na,e and password. I ended up signing out and stayed away from turbo Tax for about 2 weeks. Fortunately today it let me file and print my copies. Now I feel better.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
2
on March 15, 2012
Posted by: lightfoot
This customer did not provide a text review.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
on March 21, 2012
Posted by: BEARCART
This customer did not provide a text review.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Speed Problem
on March 24, 2012
Posted by: rghn227
I have been using TurboTax for more that 11 years. Working directly with forms is best for me. However, each year it seems that it takes longer and longer to open the program. The little apology that seems to recognize that opening is slow is really irritating.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Very Easy
on April 14, 2012
Posted by: WarDAMNEagle
Very easy and user friendly. Saved me tons of money!
Only thing was, I could not print from "print returns".
Only thing was, I could not print from "print returns".
Written by a customer while visiting turbotax.intuit.com