Customer reviews from geappliances.com
GE - 5.0 Cu. Ft. 13-Cycle High-Efficiency Steam Top-Loading Washer - White
Average customer rating
4.3
(194 Reviews)
Rating breakdown 194 reviews
5 Stars
136
4 Stars
25
3 Stars
7
2 Stars
7
1 Star
19
85%of customers recommend this product.
(
161 out of
190)
Customer Reviews for GE - 5.0 Cu. Ft. 13-Cycle High-Efficiency Steam Top-Loading Washer - White
Customer Rating
1
Disposable washing machine
on November 29, 2019
Posted by: TkM1
from Godley, TX
We have only had maybe 5 years. This machine is making a horrible grinding noise during agitation. Ready to get a new one and it will not be a GE!
No, I would not recommend this to a friend.
Features
3
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Emelea@GEA , GE_Appliances , December 2, 2019
Hello. We appreciate you taking the time to write your review and we’re sorry for any inconvenience.
For more information on normal sounds and noises made during the wash agitation cycle on top-load washers, see link below:
https://products.geappliances.com/appliance/gea-support-search-content?contentId=21894
If these troubleshooting tips do not help, we recommend scheduling service. You can schedule an appointment online at: http://www.geappliances.com/ge/service-and-support/service.htm
Or if you prefer to call, you can reach our scheduling department at 1-800-432-2737, Mon-Fri 7 am – 10 pm ET, Sat-Sun 8 am – 6 pm ET.
Thanks for your feedback.
For more information on normal sounds and noises made during the wash agitation cycle on top-load washers, see link below:
https://products.geappliances.com/appliance/gea-support-search-content?contentId=21894
If these troubleshooting tips do not help, we recommend scheduling service. You can schedule an appointment online at: http://www.geappliances.com/ge/service-and-support/service.htm
Or if you prefer to call, you can reach our scheduling department at 1-800-432-2737, Mon-Fri 7 am – 10 pm ET, Sat-Sun 8 am – 6 pm ET.
Thanks for your feedback.
Written by a customer while visiting geappliances.com
Customer Rating
1
Grinding Nose
on December 18, 2019
Posted by: Mg89876191
from Connecticut
We've had this washing machine a few years and like so many reviews it has an awful grinding noise, sounds like it's just gonna explode. Sad that my parents had a machine last over 25 years and I got less then 5
No, I would not recommend this to a friend.
Features
2
Performance
1
Quality
1
Value
2
Response from geappliances.comBy SHARON@GEA , GE_Appliances , December 20, 2019
Hello Mg89876191 - We're truly sorry to hear of the difficulty you're experiencing with your washer. Please reach out to us by email at the following link so we may further review your situation: http://www.geappliances.com/ge/service-and-support/contact.htm?icid=GEARtopnav-contact
We look forward to hearing from you soon!
We look forward to hearing from you soon!
Written by a customer while visiting geappliances.com
Customer Rating
3
bleach tray rusted
on November 29, 2020
Posted by: carriehoo73
from Saddle Brook, NJ
I like the size of the unit and so far so good except the bleach tray completely rusted out after a year or so. It looks disgusting, tried painting with white appliance paint but that just dissipated. I saw the rust forming after a few months and I should have reported it immediately ...Now I'm stuck
No, I would not recommend this to a friend.
Features
4
Performance
4
Quality
3
Value
3
Written by a customer while visiting geappliances.com
Customer Rating
1
Does not clean
on May 9, 2014
Posted by: Wonderwoman
from PA, United States
Had this since mid December and clothes are still dirty, some have not even gotten wet, and it is very loud! Worse purchase I have ever made. Had the half agitator model previously and would go back to that in an instant. Most money I've ever paid for a washer and I am very dissatisfied!
No, I would not recommend this to a friend.
Features
1
Performance
1
Quality
1
Value
1
Written by a customer while visiting geappliances.com
Customer Rating
1
Don't buy this!
on August 16, 2015
Posted by: tonya90
from Fulton, IL, United States
I am so disappointed in this product. I thought with the water flow coming from the top it would rinse and clean well. Not the case, with the amount of water it uses I should have gotten front loader.
No, I would not recommend this to a friend.
Features
2
Performance
1
Quality
3
Value
1
Written by a customer while visiting geappliances.com
Customer Rating
1
Great features - poor performance
on October 17, 2015
Posted by: ljk1999
from Lubbock, TX, United States
This is the worst washer I have ever purchased. I hate it & wished I'd never purchased it. I tried to exchange it within my allotted 30 day period where I purchased but that's a whole nother story itself. From the first wash I was unhappy. I do not recommend!
No, I would not recommend this to a friend.
Features
5
Performance
1
Quality
1
Value
2
Written by a customer while visiting geappliances.com
Customer Rating
1
Look great
on February 8, 2014
Posted by: Nanjoe
from Bel Air, MD, United States
Bought this model a few weeks ago. I am SORRY I did. It makes so much noise that I can hear it all over the house. The agitator makes a very loud noise as it agitates. GE Tech says it is normal.
No, I would not recommend this to a friend.
Features
5
Performance
1
Quality
1
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
1
Off balance
on February 3, 2014
Posted by: Katsboyz
from Simi Valley, CA, United States
This was recommended by sales staff at discount warehouse. Big mistake and costly one. Off balance and walks horrible.
No, I would not recommend this to a friend.
Features
1
Performance
1
Quality
1
Value
1
Written by a customer while visiting geappliances.com