Customer reviews from sentrysafe.com
SentrySafe - Security Safe - Black
Average customer rating
4.2
(35 Reviews)
Rating breakdown 35 reviews
5 Stars
19
4 Stars
9
3 Stars
3
2 Stars
2
1 Star
2
76%of customers recommend this product.
(
26 out of
34)
Customer Reviews for SentrySafe - Security Safe - Black
Posted by: tstrait
from Phoenix, AZ
Verified Purchase:Yes
Love how roomy this safe is. It is a security safe, not a fireproof safe, which means the walls are just metal with a carpet lining in the interior; no fireproof lining. 3 shelves offer a lot of flexibilty. The battery compartment is of poor design; if you close the safe too hard the batteries will pop out thus making the combo impossible to use. You'll have to use the key to open and reinsert the batteries. Easy fix is to just put a thin piece of cardboard over the battery compartment and now they seem to stay in place.
I would recommend this to a friend!
Written by a customer while visiting sentrysafe.com
Customer Rating
2
Office use
on November 12, 2020
Posted by: Raintree
from Phoenix, AZ
This safe was purchased for my office about 5 years ago and over the years the push buttons have gotten worn out. We got to the point where only a few numbers were able to work and 5 numbers are needed to program--6 mos ago our Fix it guy called Sentry to reorder the push button pad and we were sent a square pad to fit into the round hole. We provided the product identification numbers and were told that this key pad no longer exists!
No, I would not recommend this to a friend.
Written by a customer while visiting sentrysafe.com
Customer Rating
3
Great outside construction.
on April 7, 2021
Posted by: Rhinoc
from Marion, SC
Just received my safe today, opened the door to find the cover to the batteries split apart. The cover for the batteries should be metal nit cheap plastic. Can't get anyone to answer the phone in customer service. Carpet covering the shelves was put on hap hazzardly. Must've been put together on a Friday afternoon.
Response from sentrysafe.comBy CS, July 12, 2021
We are sorry for the experience with your safe and thank you for your feedback. I will pass it along to our quality team. We would love the opportunity to make it better for you. If you could please call 1-800-828-1438 and we'll be happy to discuss some options. If email is better please use the contact us link at www.sentrysafe.com
Sentry Safe Customer Service
Sentry Safe Customer Service
Written by a customer while visiting sentrysafe.com
Posted by: Don85
from Glendale, AZ
Verified Purchase:Yes
The safe is just what I ordered. I am thoroughly satisfied with the product. I am not satisfied with the shipment. YRC was a terrible transit company with this delivery. I purchased this safe on June 22 and you shipped it on June 22. It arrived in Phoenix on June 24 and moved from truck to truck in their yard for eight days until it was delivered to me on July 1. Terrible handling.by YRC transit.
I would recommend this to a friend!
Written by a customer while visiting sentrysafe.com
Posted by: ISafe
from Iowa
Verified Purchase:Yes
The safe has plenty of room on the inside for cash drawers. However, the batteries pop out very frequently. There is no cover over the batteries other than the key hook plate which hooks in over the batteries but is not snug enough to keep them in place.
No, I would not recommend this to a friend.
Response from sentrysafe.comBy Shannon S, Customer Service, July 30, 2019
We appreciate your feedback and apologize for your inconvenient experience with this product. We at SentrySafe strive to always produce high quality products. However, we recognize that problems may occasionally occur requiring further assistance. To further assist you, please contact our Customer Support at 1-800-828-1438. Thank you.
Written by a customer while visiting sentrysafe.com
Posted by: Relentless
from Philadelphia
Verified Purchase:Yes
The safe is a good size. The smell is overwhelming inside of it. I don’t know how to get rid of it. I am disappointed about the loose fit of the door. Not sure how it will protect against water and/or fire.
No, I would not recommend this to a friend.
Response from sentrysafe.comBy Shannon S, Customer Service, May 15, 2019
Thank you for your feedback and we apologize for the inconvenience. i would advise to leave the door open for about 24 hours to air it out. This specific safe is not fireproof or water resistant. For additional troubleshooting on our safes, or for more information regarding this product, please contact our Customer Support at 1-800-828-1438. Thank you.
Written by a customer while visiting sentrysafe.com
Posted by: Paul123
from Columbus, NJ
Verified Purchase:Yes
We can store all of our important stuff making it easy to find things of importance when needed.
I would recommend this to a friend!
Written by a customer while visiting sentrysafe.com
Posted by: Roger from DC
from Washington, DC
Verified Purchase:Yes
The instructions were not very clear, making the safe harder to set up than it should have been. It also had a broken component on arrival (the plastic internal part that covers the battery box and holds keys). Once set up, the safe itself works beautifully and now (so far) seems very easy to use.
My only other issue is that despite the implication that the safe is water and fire safe, I do not think that’s the case with the model I purchased. I emailed customer support to confirm this but have not yet received a response.
I would recommend this to a friend!
Written by a customer while visiting sentrysafe.com