This safe is exactly what we needed. My only complaint is that the programming instructions are a bit vague and the print is very small to read while setting it up. After several tries, I figured it out and then it was easy to finish the setup. My suggestion is to lift the door off the hinge pins and lay it flat on a table to do the programming. This only takes a minute and saves a lot of time and kneeling on the floor. It is a very good product.
I would recommend this to a friend!
Written by a customer while visiting sentrysafe.com
I've done everything the instructions say to do, but when I type in the code, only every once in a long while does it actually let me lock or unlock the safe.
No, I would not recommend this to a friend.
Response from sentrysafe.comBy CS, November 21, 2021
We are sorry for your experience. We would like to opportunity to go over some possible trouble shooting tips with you. Please call 1800-828-1438.
Sentry Safe Customer Service
Written by a customer while visiting sentrysafe.com
There is a plastic guard at the bottom of the batteries that makes it extremely difficult to install the batteries. The instructions for setting up the codes are complicated, but doable. I made it through all of the instructions, set up my codes, but the handle won't budge from the open position. I reached out to customer service yesterday and am waiting for a response. Currently, my safe is "locked" in the open position.
No, I would not recommend this to a friend.
Response from sentrysafe.comBy CS, April 13, 2023
We are sorry for the experience with your safe and thank you for your feedback. I will pass it along to our quality team. We would love the opportunity to make it better for you. If you could please call 1-800-828-1438 and we will be happy to discuss some options.
Sentry Safe Customer Service
Written by a customer while visiting sentrysafe.com