Customer reviews from sentrysafe.com
SentrySafe - Security Safe - Black
Average customer rating
3.8
(48 Reviews)
Rating breakdown 48 reviews
5 Stars
21
4 Stars
11
3 Stars
6
2 Stars
6
1 Star
4
78%of customers recommend this product.
(
32 out of
41)
Customer Reviews for SentrySafe - Security Safe - Black
Posted by: Capt_K
from Montreal
Verified Purchase:Yes
Overall an ok safe for the price. I am lucky it came with a key, as the batteries for the electronic key pad are accessed from inside the safe door. Issue is, that the cover that holds the batteries in place has a gap between the cover and the batteries. This allows the batteries to move out of position just enough that they do not allow the keypad to work. (Even when closing the door as gently as humanly possible). My work around was to attach some foam packing to the inside of the battery cover which ensures the batteries stay in place, (even when the door is slammed in a fit of rage...…….I tested it to that level). This is the second model of safe I have purchased from this manufacturer, I expected better quality than that.
No, I would not recommend this to a friend.
Response from sentrysafe.comBy Noel H, Tech Support , October 16, 2019
We appreciate your feedback and apologize for your inconvenient experience with this product. SentrySafe stands behind the quality and workmanship of our products with a manufacturing warranty, after-fire replacement program (Fire-resistant safes), and a superior US based customer service team. For questions about our products, please contact us at 1-800-828-1438.
Written by a customer while visiting sentrysafe.com
Customer Rating
2
Don't lose your key - the keypad is often u/s
on January 16, 2023
Posted by: Pat1
Verified Purchase:Yes
Safe is great - but for one problem. The batteries tend to fall out of the back of the door (inside the safe) - rendering the keypad inoperable. The battery container is cheap plastic with too much space so the batteries pop out unless you are very very careful closing the door. We now use sticky tape to keep them in
Response from sentrysafe.comBy CS, January 23, 2023
We are sorry for the experience with your safe and thank you for your feedback. I will pass it along to our quality team. We would love the opportunity to make it better for you. If you could please call 1-800-828-1438 and we will be happy to discuss some options.
Sentry Safe Customer Service
Sentry Safe Customer Service
Written by a customer while visiting sentrysafe.com
Customer Rating
1
Looks strong, but thieves can open it easily
on May 11, 2023
Posted by: UnhappyCustomer
from Montreal, Canada
I purchased this safe due to the fact it was marketed as top of the line, drill proof, interior hinges, very safe. I used it to store many valuables. I was victim of a robbery this weekend and thieves were able to access the safe and clear the contents within a few minutes. I was told they can do this by using a powerful rare earth magnet which disables the mechanism. If you are to purchase this, it should be as a firesafe ONLY as it is not secure.
No, I would not recommend this to a friend.
Response from sentrysafe.comBy CS, May 19, 2023
We are sorry for the experience with your safe and thank you for your feedback. I will pass it along to our quality team. Safety is our main concern; however, safes are a deterrent. With enough time and effort any safe can be compromised, unfortunately. We would love the opportunity to discuss options with you. Please call 1800-828-1438
Sentry Safe Customer Service
Sentry Safe Customer Service
Written by a customer while visiting sentrysafe.com
Posted by: Economist411
from Monroe, NJ
Verified Purchase:Yes
Your initial combination should be something like 12345, so that the key would not be needed to initially open the safe. The plastic bag containing the instructions and keys should not be secured as is. Tape it to the side of the safe... much easier to open. Battery cover should be simplified. The latch is impractical since it made of plastic. It can easily break when attempting to open to replace the battery. Better if the key holder cover slides down over the opening. It doesn't need to be secure because if it's closed, you'll need the combination!
Response from sentrysafe.comBy Noel H, Tech Support , January 29, 2020
We appreciate your feedback and apologize for your inconvenient experience with this product. SentrySafe stands behind the quality and workmanship of our products with a manufacturing warranty, after-fire replacement program (Fire-resistant safes), and a superior US based customer service team. For questions about our products, please contact us at 1-800-828-1438.
Written by a customer while visiting sentrysafe.com
Posted by: Rkp8932
from Indiana
Verified Purchase:Yes
Very bad product
From day first has problems
Called in company n ask for part
Still I didn’t receive after a month
From day first has problems
Called in company n ask for part
Still I didn’t receive after a month
No, I would not recommend this to a friend.
Response from sentrysafe.comBy CS, July 26, 2021
We are sorry for the experience with your safe. We would love the opportunity to make it better for you. If you could please call 1-800-828-1438 and we'll be happy to discuss some options. When you call please have your confirmation number handy so we can look into it for you.
Sentry Safe Customer Service
Sentry Safe Customer Service
Written by a customer while visiting sentrysafe.com
Posted by: Frank Jr
from Florida
Verified Purchase:Yes
I like this safe, but not the inside. there are key hook on the door that will scratch your arm when putting something in it. It was advertise with mounting holes in the back, it had none. The floor anchor holes were not lined up with the bottom pad. The key is hard to turn .
I would recommend this to a friend!
Response from sentrysafe.comBy CS, August 12, 2021
We are sorry for the experience with your safe with the hooks, the mounting options and key not turning easily. We would love the opportunity to make it better for you. If you could please call 1-800-828-1438 and we'll be happy to discuss some options. If email is better, please complete the contact us form at www.sentrysafe.com.
Sentry Safe Customer Service
Sentry Safe Customer Service
Written by a customer while visiting sentrysafe.com
Posted by: Dave S
from Dgo, CO.
Verified Purchase:Yes
I bought this (my second T6331) because I like my first one so much. But something is wrong with the battery compartment on this new unit, leaving the digital code aspect non-functional.
I've twice contacted support via the SentrySafe web site but nobody has responded to this day.
I've twice contacted support via the SentrySafe web site but nobody has responded to this day.
Response from sentrysafe.comBy CS, May 10, 2022
We are sorry for your experience. We would like to opportunity to go over some possible trouble shooting tips with you. Please call 1800-828-1438.
Written by a customer while visiting sentrysafe.com
Posted by: JillC
from Chicago IL
Verified Purchase:Yes
Not as expected. The size looks like it is adequate but it really isn’t. It’s hard to put jewelery holders in it without having to turn them which cause items on the holders to shift. The safe came with 1 shelf, not 2 and the pieces the hold the shelf do not come out easy to adjust the shelf height. Fresh batteries were installed and the safe isn’t working so I have to use the key to open it. This safe was intended to be used to replace a smaller sentry safe and I am disappointed in this safe.
No, I would not recommend this to a friend.
Response from sentrysafe.comBy CS, December 26, 2024
We are sorry for the experience with your safe and thank you for your feedback. I will pass it along to our quality team. If you would like to discuss this further, please call 1-800-828-1438 and we'll be happy to assist you.
Sentry Safe Customer Service
Sentry Safe Customer Service
Written by a customer while visiting sentrysafe.com