Customer reviews from simplehuman.com
simplehuman - 8-Fl.-Oz. Rechargeable Sensor Soap Pump Dispenser - White
Average customer rating
4.5
(22 Reviews)
Rating breakdown 22 reviews
5 Stars
16
4 Stars
3
3 Stars
2
2 Stars
0
1 Star
1
Customer Reviews for simplehuman - 8-Fl.-Oz. Rechargeable Sensor Soap Pump Dispenser - White
Customer Rating
5
Greatest invention since electricity...
on August 8, 2016
Posted by: Patrice W.
I do LOVE this soap dispenser! This is the second one for us, this one is in a bathroom and we have the 11 fl.oz. model for the kitchen. It works precisely as described, charges easily, and holds the charge for months! Your wet, dirty hands NEVER touch the pump when using, and it helps to keep me and my sinks clean. This will be my go-to gift for the holidays for friends and family. Every home should have at least one! Thanks.
Written by a customer while visiting simplehuman.com
Customer Rating
5
Nice Replacement
on October 31, 2016
Posted by: Anonymous
I bought this to replace another soap dispenser. I really like that it doesn't use batteries . Nice design and works great!
Written by a customer while visiting simplehuman.com
Customer Rating
1
Good design, but poor quality
on October 2, 2014
Posted by: Alison H.
Already replaced this sensor pump twice. The sensor keeps on failing after less than 3 months of usage.
Written by a customer while visiting simplehuman.com
Customer Rating
5
8 oz. rechargeable sensor pump
on December 7, 2014
Posted by: Anonymous
This is the second pump I have owned. The first one stopped working and had to be returned. Simplehuman staff were courteous and very responsive, and after determining the problem with the original pump could not be corrected a replacement was sent. No problems so far with the new one, although the pump makes a little grinding noise when activated, whereas the first one did not (hopefully not a defect). That said, I LOVE this product. It is hands-free (great for public places), keeps a charge for months, and recharges through your computer with the usb cord provided in no time at all. The size of the "squirt" is adjustable -- a very useful feature. It´s perfect for the kitchen, which is where I have it. I´ll probably be getting another for the bathroom vanity.
Written by a customer while visiting simplehuman.com
Customer Rating
5
8-oz. rechargeable bath sensor pump
on November 15, 2014
Posted by: Mary G.
Gone are messy, unsightly bars of soap, and ditto for those liquid soap-filled pumps from the grocery store. I have one of the sensor pumps in every bath, and hand-washing station. My husband placed them in the rest rooms at his business, and the employees love them. No more using a container or bar of soap that was touched by numerous others. They are hands-free, sanitary and fast.
Written by a customer while visiting simplehuman.com
Customer Rating
5
1/13/2016
on January 12, 2016
Posted by: Kathy M.
We love our rechargeable sensor pump and are planning on buying three more.
Written by a customer while visiting simplehuman.com
Customer Rating
3
Great - at first
on November 18, 2014
Posted by: Dennis
Love the finish. Love the way it worked for the first 6 months. Then clogged up. Cleaned nozzle per instructions and it then started leaking. Simple human replaced under warranty :-) but, from what I read in other reviews, this is a common problem. Haven't used the new one yet but have low expectations.
Written by a customer while visiting simplehuman.com
Customer Rating
3
Jury still out
on July 18, 2017
Posted by: Anonymous
Loved the concept. First one worked great for a year to the day, then started discharging soap on its own. Called customer service which was terrific - prepaid shipping label, etc. got a new one within a few days, with note that sensor components were corroded due to water in the USB port. Silly, because it's used in the kitchen sink where - there's water! I had made sure to plug the port the (very) few times it needed charging, but hey, I got a free new one.
Second one worked for 2 weeks before the sensor pooped out. Just stopped working. Tried rebooting it, priming it, etc. called customer service again - same routine. Sent me a new one again with tech's identical explanation. Absurd that corrosion could occur in 2 weeks.
Now on 3rd one. It's been 10 days. No issues so far.
We'll see...
Second one worked for 2 weeks before the sensor pooped out. Just stopped working. Tried rebooting it, priming it, etc. called customer service again - same routine. Sent me a new one again with tech's identical explanation. Absurd that corrosion could occur in 2 weeks.
Now on 3rd one. It's been 10 days. No issues so far.
We'll see...
Response from simplehuman.comBy Jeffery Siu, July 18, 2017
If you experience any trouble be sure to reach out to our Customer Support team as all of our sensor soap pumps are backed by an excellent 2-year warranty.
Written by a customer while visiting simplehuman.com