Customer reviews from whirlpool.com
Whirlpool - Duet 3.5 Cu. Ft. 13-Cycle Washer - White
Average customer rating
3.8
(42 Reviews)
Rating breakdown 42 reviews
5 Stars
19
4 Stars
11
3 Stars
2
2 Stars
4
1 Star
6
71%of customers recommend this product.
(
30 out of
42)
Customer Reviews for Whirlpool - Duet 3.5 Cu. Ft. 13-Cycle Washer - White
Customer Rating
1
Do not purchase this machine!
on January 2, 2013
Posted by: Boyker
from Undisclosed
I purchased this washer along with the matching dryer as this was the only set of machines that fit into the built in cabinetry in my laundry room. There is a serious design flaw in the washer that allows small items to get stuck in the door - you can see them - but you cannot open the door to remove until the cycle is complete. Now you have one or two wet socks to deal with. I have used front load washers for years and never had this problem.I should have realized this machine had problems as the delivery guy told me to leave the door open after using to avoid the mold. Avoid the mold problem? is he kidding me? Yes, the poor design retains water along the front and other owners have complained of mold (ignore the reviews on this site, every other review site gives these machines 1-2 stars.After using this machine for 2 weeks I am ready to throw it out the window.
No, I would not recommend this to a friend.
Written by a customer while visiting whirlpool.com
Customer Rating
1
I don''t like this washer at all.
on October 28, 2013
Posted by: Siglinde
from Ortonville, Michigan
I had service out, and it still makes a lot of noise.
No, I would not recommend this to a friend.
Written by a customer while visiting whirlpool.com
Customer Rating
5
This washer cleans great, quiet, nice size
on April 21, 2012
Posted by: LuLu_ljc
from Undisclosed
I bought a new wash machine in 8/2011 and had to have it fixed 2 months after and when it stopped running right again in March I decided I needed to find a new reliable name so thats what brought me to my first Whirlpool washer and so far so good I like it a lot . Has a lot of great features on it .
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
4
Easy to use and works well.
on November 3, 2013
Posted by: JAC3213
from Conover, Wi
I purchased this washer to replace a smaller apartment size top load washer at our vacation home. It works wells and is easy to use. The features are more then we need but there if we do. This washer spins out faster then our previous machine resulting in less drying time. We use less water and can handle larger loads. My only concern is a vibration that's a little annoying when its flushing water out prior to the spin cycle. I'm not sure if this is normal for this product.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
4
A fine washer.
on September 22, 2012
Posted by: KMac
from Undisclosed
I have had this washer for about 3 months. It has performed well so far. I have had the issue with socks getting stuck in the lint collection area. This problem was mentioned in other reviews and is an annoyance. With so many different cycles to choose it takes a while to get used to what setting for the items you are washing. I enjoy the small load setting. I often have a few items to wash and this washes them quickly and efficiently. I do wish the wash cycles in general were not so long. A normal load takes at least an hour to wash. The only saving grace is the dryer seems to dry quicker than the previous Duet dryer I owned. This helps to even out the long wash cycle. I am hopeful this washer lasts longer than my previous one that had issues after only a few years and was not worthy of repair after 8 years.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
5
My wife loves it!
on December 23, 2013
Posted by: Brian47
from Washington DC
My wife is so in love with this product that wants to do laundry every other day... :o)
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
5
Overall a great product
on December 15, 2012
Posted by: Scott49
from Undisclosed
This washer is the best I have ever purchased! I was not sure of the hype of a front loader and the "HE" designation but this machine has completely changed my opinion. It has surpassed my expectations in quality and service. I have already noticed a drop in electricity and water usage, and the clothes are noticeably cleaner. Would I recommend the Duet washer to my friends, absolulty yes!
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
2
get what you pay for
on November 2, 2013
Posted by: KansasKeith
from Kansas
Bought this at an outlet store, thinking I would save some money. Already have had the bearing go out on us once. Was still covered by the warranty, but I don't have much faith in this machine now. Since having the bearing replaced we heard the washer make the same loud clanking noise as before when the bearing broke, but have not heard it since. Believe there is still a problem with it, just haven't gotten around to call for service again. My wife did note that both times this happened she ran a small load cycle.
No, I would not recommend this to a friend.
Written by a customer while visiting whirlpool.com