Customer reviews from Samsung US
Samsung - Galaxy S II Mobile Phone - Black (Sprint)
Average customer rating
4.7
(1,084 Reviews)
Rating breakdown 1,084 reviews
5 Stars
851
4 Stars
174
3 Stars
28
2 Stars
12
1 Star
19
96%of customers recommend this product.
(
978 out of
1,023)
Customer Reviews for Samsung - Galaxy S II Mobile Phone - Black (Sprint)
Customer Rating
4
on November 14, 2011
Posted by: Strangebru
from Bel Air, Md
Expertise:Intermediate
It's a lot better than my old phone, but I haven't had it long enough to really give a proper review.
Pros: Bright display, Realistic color, Lightweight
I would recommend this to a friend!
Features
4
Performance
5
Design
4
Value
3
Written by a customer while visiting Samsung US
Customer Rating
5
This is what every other smart phone should have been
on December 3, 2011
Posted by: Powerup777
from Arlington, TX
Expertise:Expert
Used the other guy's phone in the past, always hoping for a "better" phone to come out with them (for many years). When I saw this demonstrated at the wireless provider, I thought "O.K., give it a try". MAN, Samsung and Google got it going on! The Linux based O.S. is fast and plays so sweeet with the fast hardware. Once you figure out how to turn everything off except when you need it, that battery lasts all day or super computer in your palm at a moments notice. For this expert (and certified) computer user, I won't go back. Great job Samsung engineers, give yourself an award!
Pros: Realistic color, Lightweight, fast
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Excellent phone!
on December 4, 2011
Posted by: DJxTCFx
from Ft Myers
Expertise:Expert
Coming from and HTC Evo and Evo 3D this phone is no comparison. Its bigger and better and I love the camera and display. Good move Samsung. Please release that Ice Cream Sandwich ASAP. Best move i ever made was getting this phone.
Pros: Bright display, Inexpensive, Durable, Realistic color, Lightweight, fast
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
on December 5, 2011
Posted by: ashlydawn
from Rigby, ID
Expertise:Intermediate
I really love this phone it hasn't given me but maybe three problems so far in the two months I have had it.
Pros: Bright display, Durable, Lightweight
Cons: no colors to choose from
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
I assume mine is just a bad one.
on November 19, 2012
Posted by: Lubbockuser
from Lubbock TX
Expertise:Intermediate
I upgraded to the Gal S II Epic 4 G with Sprint in August of this year because I live in a 4G WIMAX area that won't be upgraded soon to LTE. This phone still supports WIMAX so I get fair 4G usage.
My personal experience has been nothing short of horrible from the beginning and the phone continues to fail daily. It began the day I got it. The phone would not do a standard bluetooth connect. I had to get my bluetooth provider to fix it. The phone would not download a contact list, so I had to come up with a workaround for that.
Ultimately, it began to power cycle repeatedly during the day, even while laying on a table by itself. No interaction, it would just shut down and reboot. I tookk it to Sprint. They told me it had a bad Firm ware (FF18) so the upgraded it to FH13. I have regretted this upgrade every day.
Even after the update, the phone powers off by itself at least twice per day. I can't even depend on it to receive the calls or texts I need because it may have gone off while in the holster or in my pocket. Sprint is no help. I am hoping to get Samsung to help me out because I have to belive I just got a bad phone, but if this is typical of the Epic 4 G Touch, I wouldn't ever recommend this.
Cons: Poor quality, Did not meet expectations, will not stay powerted on
No, I would not recommend this to a friend.
Features
4
Performance
1
Design
3
Value
1
Written by a customer while visiting Samsung US
Customer Rating
2
Nothing overwhelming about it!
on September 28, 2011
Posted by: AlenB
Expertise:Intermediate
First off I will start with saying that I anticipated this phone for such a long time and I had pretty high expectations. I have to admit that I was disappointed!
Let’s start with good things first.
The screen is awesome, super AMOLED plus screen rocks, very bright and true colors!
Screen size is perfect. I prefer larger screens and this one is by far the best one out there.
Fast processor and 1 GB of RAM make this device scream with processing power.
Built in app Kies air works great and transferring files over wi-fi is a breeze.
Lightweight and thin design.
Let’s start with good things first.
The screen is awesome, super AMOLED plus screen rocks, very bright and true colors!
Screen size is perfect. I prefer larger screens and this one is by far the best one out there.
Fast processor and 1 GB of RAM make this device scream with processing power.
Built in app Kies air works great and transferring files over wi-fi is a breeze.
Lightweight and thin design.
Now let’s start with the negative points.
Battery life is not as advertised. It does not last throughout the day of normal use.
TouchWiz interface isn’t impressive and I do not like it. It’s just my personal opinion so don’s judge me on that one.
UI in general lacks elegance and professional look.
Dark theme on most of the built in apps is just dreadful.
Keyboard is a joke for this kind of device and this kind of screen, again dark themed keyboard is plain ugly.
Battery life is not as advertised. It does not last throughout the day of normal use.
TouchWiz interface isn’t impressive and I do not like it. It’s just my personal opinion so don’s judge me on that one.
UI in general lacks elegance and professional look.
Dark theme on most of the built in apps is just dreadful.
Keyboard is a joke for this kind of device and this kind of screen, again dark themed keyboard is plain ugly.
Stock email client is too basic. When you open up the email to read it the font size is ridiculously huge and there is no way to set the default font size so that device keeps it. You can change size of the font by either pinch gesture or by going into the menu and adjusting font size. At the bottom of the email body you have button which reads “Load more details" and it occupies almost 1/4 of the screen when in landscape mode. Why Samsung?
The wireless signal is poor to the point where the phone becomes unusable in my office. Other android phone I had did not have this problem and I always had at least three bars in my office.
In general I think, and again this is just my opinion, the phone lacks elegance and professional look. The UI is too plain.
I am sending it back!
I am sending it back!
Pros: Bright display, Realistic color, Lightweight
Cons: Did not meet expectations
No, I would not recommend this to a friend.
Features
2
Performance
5
Design
2
Value
2
Written by a customer while visiting Samsung US
Customer Rating
1
fascinate
on December 4, 2011
Posted by: Candi2manyissues
worked great the first week. Now the phone freezes, backs out of simple apps including messaging, sometimes have to shut off then restart phone just to access my messaging. The phone is only a little over a month old and gives me so many problems i want to throw it against the wall. I would have never bought it if I knew the problems I would have with the phone.
Pros: Bright display, Realistic color, Lightweight
Cons: Did not meet expectations, too many glitches, freezes up, poor app performance
Features
3
Performance
1
Design
5
Value
3
Written by a customer while visiting Samsung US
Customer Rating
1
Known LoS bug ruins the phone
on December 1, 2011
Posted by: ThunderPC
from Duncan, SC
Expertise:Expert
Samsung has a known issue with a random loss of service bug, that they have yet to fix. The phone will randomly drop voice and or data signal and not attempt to reacquire until a reboot is done on the handset.There is also no excuse for a 4.5" screen having a paltry 800x480 display resolution. On a positive note, the Exynos processor SCREAMS.
This is my first Samsung phone in several years, and it will be my last. It will be back to Motorola ad HTC for me.
Pros: Bright display
Cons: Not high def, Too big, lack of support for known issues
Features
3
Performance
5
Design
3
Value
1
Written by a customer while visiting Samsung US