Customer reviews from lg.com
LG - 24.5 Cu. Ft. Counter-Depth French Door Refrigerator with Thru-the-Door Ice and Water - Stainless steel
Average customer rating
4.2
(349 Reviews)
Rating breakdown 349 reviews
5 Stars
220
4 Stars
63
3 Stars
18
2 Stars
13
1 Star
35
81%of customers recommend this product.
(
247 out of
305)
Customer Reviews for LG - 24.5 Cu. Ft. Counter-Depth French Door Refrigerator with Thru-the-Door Ice and Water - Stainless steel
Customer Rating
5
Great Fridge
on June 24, 2024
Posted by: Fmunroe9
from Orlando, FL
[This review was collected as part of a promotion.] We are very happy with our new LG refrigerator. We love the size of both the fridge and freezer. One thing we wish was different about the fridge is the water / ice feature. With our previous fridge, we didn’t have to switch between water or ice. There was a button for water and a separate button for ice. Previous fridge was LFX25991ST / 06
Pros: Quality
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Customer Rating
5
I would recommend and buy again!
on July 22, 2024
Posted by: BG1234
from Troy, Michigan
I actually like this refrigerator! I paid extra for this model because it has craft ice,, sphere ice shape!! While it’s not needed, it’s very cool to have and actually serves a purpose! Storage is enough and appears to be energy efficient! No handles to open the doors saves space but you have to get use to not grabbing a handle!
I would definitely buy the same refrigerator again and pay extra for craft ice maker!! The variety of ice is very cool!
I would definitely buy the same refrigerator again and pay extra for craft ice maker!! The variety of ice is very cool!
Pros: Performance
Quality
5
Features
5
Value
5
Response from lg.comBy LG, May 9, 2026
Hi, there. Thank you for sharing your experience with the LG Refrigerator (LFX25991ST) model. It’s awesome to hear that the Craft Ice feature is the star of the show for you. Those slow‑melting sphere ice balls aren’t just cool to look at — they really do serve a purpose, especially for drinks you want to keep cold without watering down. And discovering that this model is roomier than expected is a bonus many owners appreciate. The handle‑less door design definitely saves space, and once you get used to the motion, it becomes second nature. Your enthusiasm says it all — loving the storage, the efficiency, and especially the variety of ice options. It’s great to know you’d buy it again and still happily pay extra for Craft Ice. If you need further assistance, feel free to email lgdigitalcare@lg.sprinklrsupport.com. #LifesGood ❤️ LG Digital Care Team ^Juvy
Written by a customer while visiting lg.com
Customer Rating
1
Returned did not work
on July 27, 2024
Posted by: BG1234
Had to return,, did not work!!
Not happy! Lost Food!
Not happy! Lost Food!
Quality
1
Features
4
Value
4
Response from lg.comBy LG, July 30, 2024
Hi Bob. Thank you for sharing your feedback on the LG LFX25991ST refrigerator. We understand the importance of having a reliable refrigerator and the impact of losing food due to issues.
Please send us a private message on our social media platform via @LGUSSupport with the details of your situation. Our team will assist you in finding a resolution and ensuring you have a satisfactory experience with your LG products. We appreciate your patience and look forward to helping you. ^Sam
Please send us a private message on our social media platform via @LGUSSupport with the details of your situation. Our team will assist you in finding a resolution and ensuring you have a satisfactory experience with your LG products. We appreciate your patience and look forward to helping you. ^Sam
Written by a customer while visiting lg.com
Customer Rating
5
Top notch refrigerator!
on August 21, 2024
Posted by: Bad boy1
I bought this refrigerator due to craft ice,,, yeah I know,, 🤣😜 I like it a lot! I entertain a few times per month and people always comment of the sphere shaped ice! It last a lot longer than normal size! Refrigerator keeps cold all food without higher energy bills! This is my main reason for buying!! Ice and water dispensers without opening the doors, saves energy! Easy to clean finger print, once a week wipe down will do. I buy mostly fresh foods so my fridge is not overly packed. At this point I have nothing bad to say!!
Pros: Quality
Quality
5
Features
5
Value
5
Response from lg.comBy ^Rich, LG Digital Care Team, April 3, 2026
Hi there, thanks for sharing your experience with your LG LFX25991ST Refrigerator. Sounds like the craft ice feature is a real hit — those sphere cubes definitely make an impression and last much longer. It’s great to hear the fridge keeps everything cold efficiently, the dispensers help save energy, and the stainless is easy to maintain with a quick weekly wipe. Glad it’s been such a top‑notch addition to your home.
If you ever need anything, feel free to reach out at lgdigitalcare@lg.sprinklrsupport.com.
#LifesGood ❤️
LG Digital Care Team ^Rich
If you ever need anything, feel free to reach out at lgdigitalcare@lg.sprinklrsupport.com.
#LifesGood ❤️
LG Digital Care Team ^Rich
Written by a customer while visiting lg.com
Customer Rating
4
The Computer Fridge
on September 7, 2024
Posted by: You took 15my time
[This review was collected as part of a promotion.] The newer the version the worse it gets. The ice making process is very slow
Written by a customer while visiting lg.com
Customer Rating
4
Quiet and Efficient
on October 19, 2024
Posted by: gpost511
I've had the new fridge for over a week. No complaints so far. The prior LG lasted 11 years. It was heavier with more bells and whistles (water spout and ice cube dispenser outside the door, more LED lights, an enclosure for butter... We paid a lot more for it then. This model runs quieter. There's no sound other than when ice cubes drop into the container.
Written by a customer while visiting lg.com
Ratings-Only Reviews
Based on the average of (7) ratings-only reviews
Overall Customer Rating
4.9
Would recommend? Yes
(
7 out of
7)
Features
4.8
Quality
5
Value
4.8