Customer reviews from lg.com
LG - 24.5 Cu. Ft. Counter-Depth French Door Refrigerator with Thru-the-Door Ice and Water - Stainless steel
Average customer rating
4.2
(349 Reviews)
Rating breakdown 349 reviews
5 Stars
220
4 Stars
63
3 Stars
18
2 Stars
13
1 Star
35
81%of customers recommend this product.
(
247 out of
305)
Customer Reviews for LG - 24.5 Cu. Ft. Counter-Depth French Door Refrigerator with Thru-the-Door Ice and Water - Stainless steel
Customer Rating
5
We have the counter depth model. Plenty of room.
on July 25, 2021
Posted by: jonINdallas21
from Dallas, TX
Verified Purchase:Yes
[This review was collected as part of a promotion.] Very pleased with our purchase. Easy to access most everything. Stays cold! Easy to clean inside too.
Pros: Style/Design, ease of use, Features/Settings
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: 2021TR
from Chaska , MN
Verified Purchase:Yes
[This review was collected as part of a promotion.] Purchased 2013- love the look of it. Little difficult to keeping it shiny clean on the outside. Few issues with the ice maker. 2021- stopped cooling. Found out it was the Freon that had leaked out. Didn’t have it fixed...to hard to find the leak. Purchased a new one.
Pros: Style/Design
No, I would not recommend this to a friend.
Quality
4
Features
4
Value
4
Written by a customer while visiting lg.com
Posted by: Mrylyv
from Whittier, CA
Verified Purchase:Yes
I’ve had many problems with my LG washer and this refrigerator. The ice maker was replaced under warranty then the compressor had to be replaced which was partially covered under warranty. For the past several months my ice maker makes ice but has dispensing issues. I can’t afford to repair it so I keep a hair dryer by the refrigerator and have to use it at least once a day to loosen the cubes from the tray. It makes loud clanking noises and just keep trying to dump some cubes. When everything works it’s great but there are many problems.
No, I would not recommend this to a friend.
Quality
2
Features
4
Value
1
Response from lg.comBy ^DLI, LGE Social Media, August 27, 2021
We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team via private message on Facebook @LGUSSupport with #VOC or call at 800-243-0000. Please be sure to provide your contact information, model/serial numbers and date of purchase. We apologize for the inconvenience and frustration caused. ^Daphane
Written by a customer while visiting lg.com
Posted by: Julp
from Dallas TX
Verified Purchase:Yes
[This review was collected as part of a promotion.] I bought my refrigerator in 2013. The converter had to be replaced at about 6 years. The new converter is about 2 yrs old and giving us trouble again. A reset got it working for about 2 weeks. Now acting up again. None of the service providers we were provided work on the converter.
No, I would not recommend this to a friend.
Quality
1
Features
5
Value
2
Response from lg.comBy ^DLI, LGE Social Media, September 8, 2021
We hate hearing you are having an issue with your unit. We’d like to gather more information to see if we can help. Please contact LG Customer Support via private message on Facebook @LGUSSupport and use #VOC in your first message to our social media support team. Please be sure to provide your contact information, model/serial numbers, and date of purchase so that we can better investigate and quickly assist you with a resolution, where possible. We apologize for any inconvenience this has caused. ^Daphane
Written by a customer while visiting lg.com
Posted by: PLMSR
from Chapel Hill, North Carolina
Verified Purchase:Yes
[This review was collected as part of a promotion.] LG fridge the compressor failed twice in 7yrs.it’s too costly to maintain.
No, I would not recommend this to a friend.
Quality
2
Features
4
Value
2
Response from lg.comBy ^DLI, LGE Social Media, September 12, 2021
We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team via private message on Facebook @LGUSSupport with #VOC or call at 800-243-0000. Please be sure to provide your contact information, model/serial numbers and date of purchase. We apologize for the inconvenience and frustration caused. ^Daphane
Written by a customer while visiting lg.com
Posted by: Tom from NJ
from Manahawkin NJ
Verified Purchase:Yes
[This review was collected as part of a promotion.] Above about says it all. Could not aget any local repair man to take a look at it! Had to buy a new refrigerator.
I must also say itconcerns me that even though I registered this refrigerator the day I received it, the product information listed on this email is not for my current refrigerator. It is in fact for the one I replaced.
I must also say itconcerns me that even though I registered this refrigerator the day I received it, the product information listed on this email is not for my current refrigerator. It is in fact for the one I replaced.
No, I would not recommend this to a friend.
Quality
1
Features
5
Value
1
Response from lg.comBy ^DLI, LGE Social Media, September 17, 2021
We are sorry to hear of your experience with your unit. Please know that we are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. We hope that you will consider LG for your future product needs. For the latest updates on LG Refrigerators, please visit https://www.lg.com/us/refrigerators. You can always reach out to LG Customer Support by private message via Facebook Messenger @LGUSSupport with any product questions or concerns and use #VOC. We apologize for any inconvenience this caused. ^Daphane
Written by a customer while visiting lg.com
Posted by: Gswash
Verified Purchase:Yes
[This review was collected as part of a promotion.] After 5 years, sealed system needed to be replaced, after another 3 years, same issues…..constant concern that I will come home to error message on fridge and need to replace something else.
No, I would not recommend this to a friend.
Quality
1
Features
2
Value
1
Response from lg.comBy ^DLI, LGE Social Media, October 14, 2021
We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team via private message on Facebook @LGUSSupport with #VOC or call at 800-243-0000. Please be sure to provide your contact information, model/serial numbers and date of purchase. We apologize for the inconvenience and frustration caused. ^Daphane
Written by a customer while visiting lg.com
Posted by: RIPPED OFF IN PA
from Pennsylvania
Verified Purchase:Yes
[This review was collected as part of a promotion.] Poor service compressor quit in 5 years cost and service sucks!0
Pros: Features/Settings
No, I would not recommend this to a friend.
Quality
1
Features
4
Value
1
Response from lg.comBy ^DLI, LGE Social Media, October 28, 2021
We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team via private message on Facebook @LGUSSupport with #VOC or call at 800-243-0000. Please be sure to provide your contact information, model/serial numbers and date of purchase. We apologize for the inconvenience and frustration caused. ^Daphane
Written by a customer while visiting lg.com