Customer reviews from lg.com
LG - 24.5 Cu. Ft. Counter-Depth French Door Refrigerator with Thru-the-Door Ice and Water - Stainless steel
Average customer rating
4.2
(349 Reviews)
Rating breakdown 349 reviews
5 Stars
220
4 Stars
63
3 Stars
18
2 Stars
13
1 Star
35
81%of customers recommend this product.
(
247 out of
305)
Customer Reviews for LG - 24.5 Cu. Ft. Counter-Depth French Door Refrigerator with Thru-the-Door Ice and Water - Stainless steel
Posted by: Flom
from Jersey Shore
Verified Purchase:Yes
I was very dissatisfied Wirh my Grench Door, counter-depth refrigerator.
No, I would not recommend this to a friend.
Quality
1
Features
4
Value
1
Response from lg.comBy ^DLI, LGE Social Media, June 29, 2021
Thank you for taking the time to review our product. We hate to hear that your unit did not meet your expectations and/or needs. Please know we are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support via private message on Facebook @LGUSSupport or call at 800-243-0000. Please be sure to provide your contact information, model/serial numbers and date of purchase and we will be happy to assist you. ^Daphane
Written by a customer while visiting lg.com
Posted by: bob 83
from Long Beach, CA
Verified Purchase:Yes
[This review was collected as part of a promotion.] This product has been repaired 3 times: 2 times under warrenty and 1 time out of warrenty. The problem is cooling freezes up in the drain line and needs to be cleared with a steamer, from the top and bottom. This is over an 8 yr period.
Pros: Style/Design
I would recommend this to a friend!
Quality
4
Features
4
Value
4
Written by a customer while visiting lg.com
Posted by: Terri7
from Chicago
Verified Purchase:Yes
[This review was collected as part of a promotion.] I bought this refrigerator several years ago and it’s broken down at many times. LG made a faulty product and getting repairs and parts without having to pay additional fees has been extremely difficult. Never again!!!
No, I would not recommend this to a friend.
Quality
1
Features
3
Value
3
Response from lg.comBy ^DLI, LGE Social Media, July 5, 2021
We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team via private message with #VOC on Facebook @LGUSSupport or call at 800-243-0000. Please be sure to provide your contact information, model/serial numbers and date of purchase. We apologize for the inconvenience and frustration caused. ^Daphane
Written by a customer while visiting lg.com
Posted by: Ced23
from North Carolina
Verified Purchase:Yes
[This review was collected as part of a promotion.] I have to many issues with this refrigerator spending more money trying to repair it Lg not paying for labor cost. I think we have a compressor issue that no wants to own this has been a bad experience!!!!!!!!
No, I would not recommend this to a friend.
Quality
1
Features
2
Value
1
Response from lg.comBy ^DLI, LGE Social Media, July 5, 2021
We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team via private message with #VOC on Facebook @LGUSSupport or call at 800-243-0000. Please be sure to provide your contact information, model/serial numbers and date of purchase. We apologize for the inconvenience and frustration caused. ^Daphane
Written by a customer while visiting lg.com
Posted by: HouseFridge
from Connecticut
Verified Purchase:Yes
[This review was collected as part of a promotion.] New fridge when we purchased our home. Had it less than 5 years and the compressor blew.
Pros: Features/Settings
No, I would not recommend this to a friend.
Quality
2
Features
4
Value
1
Response from lg.comBy ^DLI, LGE Social Media, July 9, 2021
We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team via private message on Facebook @LGUSSupport with #VOC or call at 800-243-0000. Please be sure to provide your contact information, model/serial numbers and date of purchase. We apologize for the inconvenience and frustration caused. ^Daphane
Written by a customer while visiting lg.com
Posted by: JCCA
from CA
Verified Purchase:Yes
[This review was collected as part of a promotion.] We purchased our LG refrigerator in 2013 and had four problems within the first two years. Mainly the ice maker, and moisture on the freezer door. Our compressor failed recently after 8 years and the warranty was honored which we were thankful for.
Pros: Style/Design
I would recommend this to a friend!
Quality
4
Features
5
Value
4
Written by a customer while visiting lg.com
Posted by: RTS Spooner
from Dallas
Verified Purchase:Yes
Warranty went very well, We’ve had this refrig for years and I hate it
I would recommend this to a friend!
Quality
1
Features
1
Value
2
Response from lg.comBy ^DLI, LGE Social Media, July 14, 2021
We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team via private message on Facebook @LGUSSupport with #VOC or call at 800-243-0000. Please be sure to provide your contact information, model/serial numbers and date of purchase. We apologize for the inconvenience and frustration caused. ^Daphane
Written by a customer while visiting lg.com
Posted by: Bob272727272727
from California
Verified Purchase:Yes
[This review was collected as part of a promotion.] I bought this fridge just under 10 years ago, and thankfully for the 10 year warranty on the linear compressor, because it just went out and wouldn’t have been covered by most other brands. By LG covered the cost of the linear compressor and put me touch with the best appliance repairman I’ve ever worked with.
The ice maker could be more insulated. If I don’t use ice too often it tends to melt and freeze back into a single brick which isn’t helpful.
The ice maker could be more insulated. If I don’t use ice too often it tends to melt and freeze back into a single brick which isn’t helpful.
Pros: Quality
I would recommend this to a friend!
Quality
4
Features
4
Value
4
Response from lg.comBy ^DLI, LGE Social Media, July 19, 2021
We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team via private message on Facebook @LGUSSupport with #VOC or call at 800-243-0000. Please be sure to provide your contact information, model/serial numbers and date of purchase. We apologize for the inconvenience and frustration caused. ^Daphane
Written by a customer while visiting lg.com